Online Shop Reviews & Customer Experience
J.ING
All reviewsJ.ING
33% Would buy here again
All reviews (3)
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Cardigans and jacket
I am very happy with the overall experience ordering from J.ING. J.ING offers many unique styles that I rarely see in other places. Most of the items are quite affordable and always of good quality. I bought 3 cardigan and 1 jacket from jing and all of them are high quality. The style, design and texture are stunning! I bought them during the promotion so these are really worth. What a excellent shopping experience for me. Honestly the best quality clothes I've ever purchased. I'm surprised how much the items were worth my price. I'll definitely shop again and I would also recommend their services to anyone anytime
Wide Leg Jumpsuite S DimGrey
It was a very bad experience for me. I followed a YouTuber who recommended this site, which I had never heard about the name of J.ING before. I chose to believe in that YouTuber, which was my biggest regret among all of my online shopping experiences.
Long story short, I wanted to return my first order as the size doesn't fit. Before I placed the order, the customer care always replied to my email in the first place, which gave me the confidence to make the payment. However, since I was asking for the return, then the nightmare started.
The customer care replied to my email very slowly. Finally, they wanted me to ship at my expense to their warehouse. It's still OK. I did what they asked and offered them the tracking number. The delivery took only a few days. Then, there is no then.
I spent the upcoming one month trying to reach them by all means, writing an email, calling the customer number and leaving messages. Simply, nobody from customer care showed up any more. btw, their return department number, 1-855-553-8955, you won't have any chance to reach them, because nobody on that end all the time. In one word, when you ship them back the returns, the whole customer care team just disappears forever.
In summary, if you got what you wanted after having received the clothes, congrats. Otherwise, don't ship them back the returns, as you pay the shipping fees and send them the original clothes for nothing. You won't see the refund, as nobody from J.ING will talk to you any more. Any bad comments? They don't care about it. The customer care from J.ING, it is just no more than a joke. Think about how much money and time and patience you lost?
Last but not least, every time when J.ING customer care saw the negative review, they would reply immediately something like below:
Hello, sorry for the inconvenience caused to you. Please contact us via email or WeChat for further help. Thank you. Again, we apologize for any inconvenience this may have brought you. Thank you for supporting J.ING!
But then, still nothing will happen. They just use the above feedback to put an end to any negative review.sweaters
Stay away from this company! The materials are so low quality... styles are without words. I tried them only because one of the Vloggers I followed recommended them. I couldn't wear it and need a return... return policy 18 days, unworn, unwashed, and undamaged,.... and they charge you a big fee!
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