KicksCrew
Reviews, experiences and complaints
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KicksCrew
Sneakers have a great history. The late 18th century was characterized by people wearing rubber-soled shoes, which were referred to as plimsolls. The shoes were quite unpolished and didn't have a left or right foot. It was until 1892 that the US rubber company would design rubber sneakers that had a canvas top referred to as Ked, which was more comfortable. Mass production of sneakers would start in 1917. In the same year, the first shoe that was exclusively made for basketball was produced by Marquis Converse. This shoe was referred to as Converse All-starts. The shoes would later be called Chick Taylor in 1923 after the endorsement by Indiana Hoops star called Chuck Taylor. In 1924 sneakers would go international when Adi Dassler, a German, designed a sneaker named Adidas after himself.
About KicksCrew
KicksCrew is a company that was founded in 2008 by a group of individuals with a passion for sneakers and who were eager to share their love for sneakers to everybody throughout the world. KicksCrew has grown to become one of the biggest sneaker consignment stores in Asia for rare collectible, ordinary releases, the most hunted for streetwear items, and hard to find exclusives. The company has been rated by complex as one of the top 20 worldwide legit sites. KicksCrew only imports from suppliers that are authorized. Clients can thus be assured of getting products that 100% legit and authentic. The company's initial retail store was in Hong Kong and was launched in December 2018.
Products and services of KicksCrew
KicksCrew is dedicated to offering its clients a seamless experience and has arranged its products in an orderly manner in its site ensuring that they are located easily. Those who love newly added items have the new arrival sections. There is also the Hot items section for the sneakers that receive the most sales. One can also shop by brand. Clients need not worry if they aren't sure of their shoe size. There's a size information section on the company's website where one can always refer to. The company also ships its products and uses trusted courier partners such as DPEX, DHL, UPS, and FedEx, among others; thus, one can be assured that their orders will reach safely. Shipments cost and time is depended on several factors, such as the location and size of the package.
Compliments, complaints, and tips for KicksCrew
Have you experienced KicksCrew? Have you ever purchased any of KicksCrew products? Have you shopped at KicksCrew? Did you experience any delay in the delivery of their products? What about their client service? How is it? Would you recommend, KicksCrew after-sales services to others? How's their shipping? How long does it take? Are you able to track your order? Did the quality of the ordered product meet your expectations? Do they have a return policy? How long is the return policy? Do they specify how a returned product should be? Would you like to leave your experience? If you have used their products, leave a customer review on ReviewsBird.com.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 47 )
NikeairJordans
Avoid like the plague! Bought some Nike air Jordan’s from Kicks crew, £140 but ended up being £200 as they don’t tell you that they don’t pay the customers import fee (£60)…. They came defective with some very obvious marks on the tops of one of the trainers. Clearly manufacturing defects which should have been picked up by kicks crews alleged ‘quality control checks’…
I emailed kicks crew about the defect and they offered me £20 voucher as an apology, as if I’d actually want to use their website again after receiving expensive, defective product!!… what an insult.
Also as mentioned in another review below they have a very unfair policy placing 15% charge on any returns, regardless of reason. Absolute disgrace… however they have not suggested to me they are willing to even allow a return.
Finally, I contacted Nike customer service to see whether the defect would fall within their warranty. They told me that KICKS CREW IS NOT AN AUTHORISED NIKE SELLER!… therefore Nike have no interest in the matter.
In summary, don’t buy anything Nike from Kicks crew because they send out defective products and they’re not authorised sellers. Better yet buy elsewhere, otherwise you will regret your decision like me!
BASKETBALLSHOES
I found my first experience with KICKSCREW to be horrible. First, there is no chat or phone number to call up when you have a questions. You email and hope they email you back within 3-5 days and with the return window being so small, this time is precious. I've had to follow up on status three times since their order page does not offer any time updates on your order just three statements - ordered - processing - delivered. Secondly, they do not stand by the quality of ANY product they sell. If you try something out (in my case what I believe to have been defective shoes) they will not return anything unless they are as unboxed. So...you do not have the ability to try out what you purchase from them. You. need to trust the product they are selling you is legit. In my case, my son got hurt with the defective sole of the shoe. Third, they don't offer any solutions or conversation, just one simple sentence spitting back their policy. Feels extremely impersonable and a money making company that lacks empathy for their consumer and their purchases especially given they are high cost. I will NEVER buy from them again.
Shoes
If I can give zero stars I would. I ordered a pair of shoes from Kickscrew back in August that I never received. I paid $299.21 dollars for nothing and I can't even receive a full refund. My package was lost by UPS. I initially thought the blame was on UPS so I filed a claim and waited 2 months to receive update that my claim was paid. There was no payment on my accounts. I even waited 10 business days for payment to reflect, still nothing. I contacted UPS only to be informed that the claim payment was paid out to the sender which is Kickscrew, 10 days ago. Kickscrew never notified me so I contacted customer service. With no explanation whatsoever I was refunded $200.64, $99 dollars short of my original payment. It is amazing how a business that gives zero fs about their clients can sustain
Shoes
Do not buy from kickscrew! It has to be the worst online experience I have had in years. I payed for a pair of shoes and after I had paid I had realised the cost of postage was so high that it made any savings on the shoe redundant. After a minute of pressing purchase and paying for the item, I reached out to kickcrew to ask for the order to be cancelled and for a refund to be issued. They then informed me that I could only get store credit or incite a 15% deduction on the refund. I but back but with no luck so diceded to take the loss on the chin as I didn't want them to take the rest of my money regardless if it was going to cost me. They then issued the refund and I noticed that they had taken 15% of the whole sale including the postage! How are they including postage in the deduction. Nothing was shipped, nothing was picked or packed, nothing was had been done apart from them pressing cancel on their end. Absolute robbery, I would never buy from them and I would recommend buying from anywhere else and save any heart ache. Kickscrewed!
Beawareofsizesandreturnpolicy
Be aware that if your shoes needs to be returned you will be spending 15% of TOTAL TRANSACTION ( not only shoe price) , original shipping non refundable ( that's understandable) Plus you will be asked to pay additional shipping $$ for return!
This is email we recived: ( we send request for return instructions the same day package was recived:
"Thank you for contacting KICKS
CREW.
We are here to assist you with the
return, please note our return
policy below:
Return requests will only be
accepted within seven days of the
delivery date
There will be a return charge
which is 15% of the total
transaction payment
The original shipping fee is non-
refundable.
A return postage of USD $20 will
be incurred for the refund."
In our case the math is:
Subtotal
$125.00
Shipping
$35.00
Taxes
$16.40
Total
usD $176.40
So we have to say goodbye for $81.25!!!! That's not gonna happened!
Crazy!!!!! Be aware !
I don't even wanna think how much exchange will cost.
Sneakers
KICKS CREW SCAM
I placed an order with KICKS CREW 07/02/2023 for $192.48, for Under Armour sneakers, Curry 1 Retro 'All American' 2021 3026048-900 Color: (GOLD/BLACK/RED)
It has been 20-days since my order was placed! No sneaker company takes this long! I got scammed!
KICKS CREW does not have my order from the seller to ship to me. when I try to cancel the order, they will charge me 15%, $35 shipping fee and tax!
DO NOT PURCHASE FROM KICKS CREW!
Sneakers
I ordered a pair of 9060 new balances they cost 242.00 plus 35.00 shipping. When I received them they were dented up in the front of one sneaker and the stitching was off only on one shoe. I asked for a refund and they told me they are not responsible for the way the manufacturer made the sneaker and offered me $20. I advised I want a refund or I will escalate this. They then advised they would look further into resolving this and that was 5/16/23 and no response following. Take it from me DO NOT ORDER FROM THEM! I learned my lesson :(
Nikeshoes
Disgusting irresponsible company. The worst service ever.
I paid for my order. But I didn't receive my order and I never received any response from them. Moreover, I always waited twice as long as the stated waiting time.
I just paid 310$ and got NOTHING!
I will sue this company for violating customer rights.
ConverseChucks
Exorbitant hidden charges through shipping and duty charges. $100. More than shoes. Company is based in China and when I contacted them to say I refused shipment because of the outrageous duty costs, the response was we recommend you pay duty.
After several days of back and forth from Bambi ( her actual name ) in customer service, probably took days because of the China/ North America time change, I was told that if I refused the order I would still have to pay shipping, duty and a 15% restocking fee.
Pure extortion! Total cost for choosing Kick screw $135. Without any shoes in the end .
I took my lumps and paid the duty. I now Have shoes that cost me almost twice as much than if I ordered anywhere else Including Amazon.
NikeSafariDunkLows
My experience with Kicks Crew was a sham. I ordered a pair of shoes originally $190. After tax and shipping I paid $243. I ended up needing to exchange the shoes for a half size up. Kicks crew wanted to charge me to go up half a size when on the site the pricing is not consistent. The tried to charge me an additional $90.99 meaning I would be paying $333 for a pair of shoes, which is ridiculous so I just asked for a refund. The refund policy stated that shipping is non refundable and there is a 15% re-shelfing fee. I was only refunded $152. I would never order from Kicks Crew again, it is a rip off. Kicks Crew is really the middle man, the shoes came from a seller in Japan. Kicks Crew receives the shoes puts their tag on them and then ships them to the buyer, this is also why it takes over 2 weeks to receive your order. Do not recommend Kicks Crew at all.
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