KicksCrew
Reviews, experiences and complaints
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KicksCrew
Sneakers have a great history. The late 18th century was characterized by people wearing rubber-soled shoes, which were referred to as plimsolls. The shoes were quite unpolished and didn't have a left or right foot. It was until 1892 that the US rubber company would design rubber sneakers that had a canvas top referred to as Ked, which was more comfortable. Mass production of sneakers would start in 1917. In the same year, the first shoe that was exclusively made for basketball was produced by Marquis Converse. This shoe was referred to as Converse All-starts. The shoes would later be called Chick Taylor in 1923 after the endorsement by Indiana Hoops star called Chuck Taylor. In 1924 sneakers would go international when Adi Dassler, a German, designed a sneaker named Adidas after himself.
About KicksCrew
KicksCrew is a company that was founded in 2008 by a group of individuals with a passion for sneakers and who were eager to share their love for sneakers to everybody throughout the world. KicksCrew has grown to become one of the biggest sneaker consignment stores in Asia for rare collectible, ordinary releases, the most hunted for streetwear items, and hard to find exclusives. The company has been rated by complex as one of the top 20 worldwide legit sites. KicksCrew only imports from suppliers that are authorized. Clients can thus be assured of getting products that 100% legit and authentic. The company's initial retail store was in Hong Kong and was launched in December 2018.
Products and services of KicksCrew
KicksCrew is dedicated to offering its clients a seamless experience and has arranged its products in an orderly manner in its site ensuring that they are located easily. Those who love newly added items have the new arrival sections. There is also the Hot items section for the sneakers that receive the most sales. One can also shop by brand. Clients need not worry if they aren't sure of their shoe size. There's a size information section on the company's website where one can always refer to. The company also ships its products and uses trusted courier partners such as DPEX, DHL, UPS, and FedEx, among others; thus, one can be assured that their orders will reach safely. Shipments cost and time is depended on several factors, such as the location and size of the package.
Compliments, complaints, and tips for KicksCrew
Have you experienced KicksCrew? Have you ever purchased any of KicksCrew products? Have you shopped at KicksCrew? Did you experience any delay in the delivery of their products? What about their client service? How is it? Would you recommend, KicksCrew after-sales services to others? How's their shipping? How long does it take? Are you able to track your order? Did the quality of the ordered product meet your expectations? Do they have a return policy? How long is the return policy? Do they specify how a returned product should be? Would you like to leave your experience? If you have used their products, leave a customer review on ReviewsBird.com.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 47 )
Puma Rebound Layup
Not only do they rip you off charging $137 for a PUMA shoe that retails at ~$60 (128% markup!) but their service is terrible. They haven’t shipped after almost 2 months and charged a %15 fee to cancel the order. This site is run by fraudulent scammers that should be ashamed of themselves. Never use this site do not give them any business!!!
Nike Air Jordan
I had placed order for a Nike Air Jordan costing $165 including Shipping on February 6th 2022. I had ordered it in advance as this is a gift for my cousin. I'm traveling international on March 10th and wanted the shoes before March 10th and today (Feb 28th) I am told they have not shipped it yet and will ship it next week. I will not be in the US next week when it is finally shipped after over 1 month of waiting. The whole point of me getting this as a gift is just invalidated cause I cannot take it with me because of this utter failure to deliver timely service. Extremely disappointed. I am requesting for full refund since this is lack of proper service provided from KickScrew's end. Never purchasing from KickScrew website ever again. Delays due to covid is just an excuse. We've been living through covid for the past 2 years now and I have personally not faced issues with any other vendor. This is absolutely ridiculous and unfair!!!
SHoes
Their shi takes like a month to ship at least and is fake. Their fakes r really good... wouldn't have even been able to tell expect the bar code on the box is BS. If u want really good fake shoes and don't mind waiting a while its not a bad site... no cap i was expecting them to b fake and was just satisfied by how nice they were... HOWEVER ANYONE WHO SAYS THEIR SHI REAL DONT KNOW HOW TO TELL THEIR SHI FAKE END OF STORY
NikeairJordans
Avoid like the plague! Bought some Nike air Jordan’s from Kicks crew, £140 but ended up being £200 as they don’t tell you that they don’t pay the customers import fee (£60)…. They came defective with some very obvious marks on the tops of one of the trainers. Clearly manufacturing defects which should have been picked up by kicks crews alleged ‘quality control checks’…
I emailed kicks crew about the defect and they offered me £20 voucher as an apology, as if I’d actually want to use their website again after receiving expensive, defective product!!… what an insult.
Also as mentioned in another review below they have a very unfair policy placing 15% charge on any returns, regardless of reason. Absolute disgrace… however they have not suggested to me they are willing to even allow a return.
Finally, I contacted Nike customer service to see whether the defect would fall within their warranty. They told me that KICKS CREW IS NOT AN AUTHORISED NIKE SELLER!… therefore Nike have no interest in the matter.
In summary, don’t buy anything Nike from Kicks crew because they send out defective products and they’re not authorised sellers. Better yet buy elsewhere, otherwise you will regret your decision like me!
Shoes
If I can give zero stars I would. I ordered a pair of shoes from Kickscrew back in August that I never received. I paid $299.21 dollars for nothing and I can't even receive a full refund. My package was lost by UPS. I initially thought the blame was on UPS so I filed a claim and waited 2 months to receive update that my claim was paid. There was no payment on my accounts. I even waited 10 business days for payment to reflect, still nothing. I contacted UPS only to be informed that the claim payment was paid out to the sender which is Kickscrew, 10 days ago. Kickscrew never notified me so I contacted customer service. With no explanation whatsoever I was refunded $200.64, $99 dollars short of my original payment. It is amazing how a business that gives zero fs about their clients can sustain
Shoes
Do not buy from kickscrew! It has to be the worst online experience I have had in years. I payed for a pair of shoes and after I had paid I had realised the cost of postage was so high that it made any savings on the shoe redundant. After a minute of pressing purchase and paying for the item, I reached out to kickcrew to ask for the order to be cancelled and for a refund to be issued. They then informed me that I could only get store credit or incite a 15% deduction on the refund. I but back but with no luck so diceded to take the loss on the chin as I didn't want them to take the rest of my money regardless if it was going to cost me. They then issued the refund and I noticed that they had taken 15% of the whole sale including the postage! How are they including postage in the deduction. Nothing was shipped, nothing was picked or packed, nothing was had been done apart from them pressing cancel on their end. Absolute robbery, I would never buy from them and I would recommend buying from anywhere else and save any heart ache. Kickscrewed!
Sneakers
KICKS CREW SCAM
I placed an order with KICKS CREW 07/02/2023 for $192.48, for Under Armour sneakers, Curry 1 Retro 'All American' 2021 3026048-900 Color: (GOLD/BLACK/RED)
It has been 20-days since my order was placed! No sneaker company takes this long! I got scammed!
KICKS CREW does not have my order from the seller to ship to me. when I try to cancel the order, they will charge me 15%, $35 shipping fee and tax!
DO NOT PURCHASE FROM KICKS CREW!
Shoes
Do NOT order from Kicks Crew. I ordered a pair of ASICS and the delivery took longer than they promised. I ordered them in November 2022 and it is now February 2023 and i have received nothing except unkept promises from the poor unprofessional customer service team. These people are a joke. The worst thing is, i ordered the shoes for a surprise birthday gift which never ever showed up. This company needs to be closed down. They treat there customers so poorly.
Shoes
Stay away from this company. They’ll rip you off and because they’re in China, they know there’s zero accountability. I purchased a pair of grey and black shoes from them. Very expensive shoes. And when they started processing the order, I realized they were shipping me BLUE colored shoes. I told them to cancel and refund me, and they refused and insisted on charging me a 15% cancellation fee. (Which is a decent amount of money for these shoes). Then they stopped responding to my emails.
Adidas Gazelle Shoes
I placed an order on 11/11/22 (KS643758) for a pair of shoes and still have not received them, nor have I received a refund, which I have requested twice now.
On 11/15/22 the order status went from ORDER CONFIRMED to SELLER FULFILLING and it said "Please allow up to 5 to 10 days for seller fulfillment." I waited 12 days and finally contacted Kickscrew customer service on 11/27/22 asking them to cancel my order. On 12/2/22 Maria G from customer service responded with, "The item is on the way to our central processing facility for the final quality inspection...expecting to get the product ready in a few days."
I contacted customer service this week asking them to cancel my order once again and I have not heard back from anyone. It's been 40 days since I paid for the shoes, I have not received them, I have not received a refund and the seller has not shipped the shoes. Awful service.
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