Reviews, experiences and complaints

Order 10
Service 10
Price 10
Delivery 10


100% would buy here again


The importance of quality footwear cannot be overemphasized. Aside from its comfiness, it completes our dressing and makes us look cool and amazing. Hence, the need to always be on the lookout for not just any footwear but great and trendy ones. It's pertinent to note that while there are various producers and suppliers of different kinds of footwear, ReviewsBird saves you the strength of going through several websites by providing accurate and detailed footwear reviews to help you get a better company/site that sells your preferred choice of footwear, thus, the introduction of Koolaburra by UGG—a footwear company.

About Koolaburra

Koolaburra is a privately owned American exporter of sheepskin footwear. It was founded in the year 1991 in Santa Barbara. The company started as a collection of women's footwear until it became a brand that now caters to all the family—men, boys, and girls inclusive. Koolaburra had it rough in its early days; a lawsuit in 2005 over the use of "UG" by Decker's brand, before the latter acquired the company in 2015 and officially made it a sister company to the Decker's brand with the name Koolaburra by UGG. So, yes, Koolaburra is the same as UGG. Koolaburra ships only to the United States; therefore, customers outside the location cannot receive their products. Koolaburra gives a 1-year warranty on their products; against defective materials and workmanship. However, the warranty doesn't apply to wear and tear, accidental damage, water damage, or color variations.

How To Get Koolaburra by UGG Products

To get Koolaburra by UGG products, all you need to do is order on their website. You can get Koolaburra by UGG boots, Koolaburra by UGG slippers, Koolaburra by UGG shoes, festival-ready sandals, sneakers, wedges, and so on. All Koolaburra and UGG boots are made in Australia, New Zealand, and China depending on where the raw materials are. Koolaburra by UGG accepts major credit cards as payment, including; American Express, MasterCard, Visa, V.me by Visa, and Discover Card. Payments made through PayPal, Apple Pay, and Afterpay are also accepted. However, they have a strict policy regarding credit card payments to avoid fraudulent activities.

Shipping, Return, Exchange, And Refund Policy Of Koolaburra by UGG

One thing to always take cognizance of when making an online order is the shipping, return and refund policy of the said products. Aside from the fact that the company only ships to the United States, the shipping address cannot be modified once an order is placed. It takes 3-10 days for Koolaburra to ship its products to the provided address. To return Koolaburra products (either for a refund or an exchange), you must include a copy of the original invoice and fill a return/exchange form as the case may be. Without the form, it'll merely be processed as a refund. If purchased from an authorized retailer, you must print an online return form for each item and include them with the returned items. It takes 10 business days for the company to process returned orders and 3-5 days to make a refund for both canceled and returned orders.

Compliments And Complaints Of Koolaburra

Koolaburra customer reviews help others experience what the brand entails and its entirety before choosing to patronize. Therefore, it's important to spare a few minutes to review your experience with patronizing the brand. Did you get the exact thing you ordered for? What's their return policy? Is their warranty effective? Kindly share your experience and feedback with us.

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