Lensmart

Reviews, experiences and complaints

Order 2.8
Service 2.3
Price 4.3
Delivery 3

Total

3.1
5.3% would buy here again

Lensmart

In today's society, fashion trends have had a significant impact. Depending on the job and the occasion, we dress in a variety of ways. As we all know, fashion isn't just about the clothes we wear, but rather the combination of many accessories we wear. There are several fashion accessories, such as rings, watches, eyeglasses, and bracelets, that allow each person to express their particular fashion sense. These additional accessories help to enhance an individual's beauty and make their appearance more appealing to people and society as a whole. ” The importance of stylish accessories can't be overlooked like prescribed glasses can be today.

Lensmart is an option if you're looking to update your fashion wardrobe with a few specs. They claim to have a wide variety of lenses in a variety of shapes, sizes, and qualities. Visit the customer review section if you'd like to learn more about Lensmart.

About Lensmart

Lensmart focuses on presenting a variety of designs that they claim provide a unique sense of comfort and ease for the eyes and face. They claim to accomplish this by offering an expanded selection of glasses that entirely meets customers’ optical demands. Lensmart also claims to provide customers with a tailored shopping experience to help them locate the glasses that are right for them. They brag about their skilled staff of opticians which they say have extensive experience, and they also claim to provide a complete optician plan for each customer with a unique requirement.

Lensmart further brags that its design not only provides comfort but also makes customers feel nice and attractive in social situations. They assure their customers that the next time they wear their lens, they won't have to worry about taking it off, instead, they'll be able to flex about it.

Lensmart prides itself on its highly competent team of professionals with years of expertise in manufacturing lenses.

Channels through which Lensmart can be Contacted

The Lensmart customer service is open Mondays through Saturdays, and from 4:30 pm to 1:30 am (PST ). They are also readily available on social media platforms like Facebook, Instagram, and so on where customers can access them. For more information and updates, customers and potential customers can look up Lensmart reviews or contact them via their email at cs@lensmartonline.com or telephone at + (0086)18357814700.

Products and Services of Lensmart

Lensmart offers a wide variety of products for men and women alike. These lenses or glasses can be reading glasses, designer glasses, fishing glasses, hipster glasses, and so on. The products they say come in different colors, be they pink, white, or yellow.

Shipping and Return Policies of Lensmart

Lensmart declares that the delivery time frame for an order is separated into two parts. The time required for processing is 5-7 days. Delivery time is 5-16 days (Depending on the shipping express company the customer chooses). Customers can ask for a refund within 15 days of receiving the order.

Compliments, Complaints, and tips for Lensmart

What are your thoughts concerning Lensmart? Were their products satisfactory? We are also interested in your shopping experience with Lensmart, so make sure to leave an unbiased review with us. Your opinions and feedback would also prove useful to others.

Reviews, experiences and complaints

Read independent reviews, complaints and experiences here. Be aware of where to make your purchase or rate a shop where you have made an (online) purchase yourself. This way everybody decides for themselves which shops are bad and good!

Spotlight: What do our customers say?

F
Frances 2 years ago
8.5
I ordered 4 pairs of glasses from lensmart and I'm in love! 100% worth every penny I spent! The quality, the styles, the prices.... you CAN'T go wrong! The packaging is super cute and obviou...
J
JoyceADortch 7 months ago
7
I will never order from this company again I should have stayed with Zenni delivery was horrible took almost a month and the reading glasses had a double lens in the right eye and the most w...
D
Deborah Diaz 1 year ago
5.5
Worst company to order from. I ordered my glasses almost a month ago, same damn answer, in transit. I will NEVER support this company again and lost my $79,
S
Sarah 1 month ago
5.5
They have very cute glasses but awful customer service. I spent hundreds of dollars on multiple pairs of glasses and I needed a minor adjustment to the lenses in order for them to be correct...
B
Bongi 7 months ago
5.5
I doubt if these people are using our Prescriptions. I bought 2 pairs for me and my mom tjooo they are a disaster, frames are both blurry. We can't see at a distance.. My fear is that i...

All reviews ( 57 )

Glasses

I ordered 4 pairs of glasses from lensmart and I'm in love! 100% worth every penny I spent! The quality, the styles, the prices.... you CAN'T go wrong! The packaging is super cute and obviously handled with care. You can really tell they take pride in their company. Each pair comes in an adorable little box with a magnetic case and they even give a cleaning cloth (which Walmart eye center didn't even give me when I got glasses from them). I see a lot of people complaining about shipping but I ordered a little before Christmas and got mine on the 5th of January. Patience is key, you won't regret purchasing from lensmart.

F
Frances 2 years ago
Order
8
Service
8
Price
10
Delivery
8
Total
8.5
Would buy here again?

Readingandprescriptionsunglasses

I will never order from this company again I should have stayed with Zenni delivery was horrible took almost a month and the reading glasses had a double lens in the right eye and the most worst part is I can’t even speak with someone the number on the receipt is a fake.
Sent the email in still haven’t heard from anyone. If I had known someone been in business as long as they say they have been without a working customer service number I diffidently would not have ordered. How can a company care about the customer if you can’t reach them beware

J
JoyceADortch 7 months ago
Order
10
Service
4
Price
10
Delivery
4
Total
7
Would buy here again?

Prescription glasses

Worst company to order from. I ordered my glasses almost a month ago, same damn answer, in transit. I will NEVER support this company again and lost my $79,

D
Deborah Diaz 1 year ago
Order
6
Service
4
Price
10
Delivery
2
Total
5.5
Would buy here again?

Eyeglassesandsunglasses

They have very cute glasses but awful customer service. I spent hundreds of dollars on multiple pairs of glasses and I needed a minor adjustment to the lenses in order for them to be correct. I even said I would pay full price for the new lenses if I had to, wasn’t asking for a refund or exchange, or anything like that, and they flat out refused to help me. When I asked why they refused they blatantly ignored my message. The name of the company literally has, “LENS”, in it and they won’t let me order lenses from them. So now I’m stuck with 3 pairs of glasses that I can’t wear. I can’t even try to re-order a new complete set of glasses from the site as I’d just receive duplicates of the ones I already have and can’t wear. Do yourself favor and spend your money elsewhere!

S
Sarah 1 month ago
Order
6
Service
2
Price
10
Delivery
4
Total
5.5
Would buy here again?

Eyeglasses

I doubt if these people are using our Prescriptions. I bought 2 pairs for me and my mom tjooo they are a disaster, frames are both blurry. We can't see at a distance.. My fear is that if I'm returning them I will have to pay for shipping and they will bring the wrong glasses again. I'm so disappointed..

B
Bongi 7 months ago
Order
2
Service
8
Price
2
Delivery
10
Total
5.5
Would buy here again?

NoRefundsAllowedDontorderhere

No refunds are allowed! I read the refund policy several times, no where did it state that I couldn't return my items but it did have a short return window. I have wasted 4 days of going back and forth with people over email and keep refusing to let me return my items. Shame on me I should have listened to the other reviewers. Buy but don't think you can return them. I ordered a few different pairs to try them IRL to see how they suited my face. I liked one and tried to return others. Nope! can't do that! So irritating. Not worth the hassle.

A
Autumn 5 months ago
Order
6
Service
2
Price
6
Delivery
6
Total
5
Would buy here again?

Eyeglasses

I placed an order on 12/8/2022. It was shipped on 12/13/2022. Showed given to a local carrier. It's been sitting there ever since. I called USPS for a status. They said they are waiting on the pkg from the local carrier and once they get it, it can be delivered the next day. I emailed lensmart 4 times and kept getting the same response which is what I see when tracking it: just took my money and will not refund me. I'm contacting PayPal.
We confirm receipt of your Email.

Please confirm your Order No.: CC0938608216842337

This shipment is handled by: USPS

Tracking Code: 92612903017223000186104661

It shows: 2022-12-12 05:03  Arrived Shipping Partner Facility, USPS Awaiting Item -> Your item arrived at a shipping partner facility at 5:03 am on December 12, 2022 in GRAND PRAIRIE, TX 75050. This does not indicate receipt by the USPS or the actual mailing date.

Sorry, your post office has picked up the order and will be updated in progress.

B
Beverly 1 year ago
Order
6
Service
2
Price
8
Delivery
2
Total
4.5
Would buy here again?

Progressiveglasses

Crappy return policy make this company very difficult to deal with. Great prices but no way to contact a human. Don't buy from these folks .Glasses were inferior and customer service non existent.

S
Sue Burkeen 7 months ago
Order
4
Service
2
Price
10
Delivery
2
Total
4.5
Would buy here again?

glasses

I was notified 1 pair I ordered would not work with my prescription; selected a second pair and paid the difference. I received 1 pair and only the difference I paid, not the amount I paid for the pair. I cant get a hold of anyone that can actually help me. Also, this was 9/20....still trying to just get my refund. Stay away.

S
Silvia 1 year ago
Order
4
Service
2
Price
10
Delivery
2
Total
4.5
Would buy here again?

2pairreadingglassesandsunglasses

I waited over a month for my glasses, finally received them and I can't see out of any of them.... Gave the same prescription to another company I was buying from and never no problem, so much for trying to save a dollar

worley 1 year ago
Order
2
Service
2
Price
8
Delivery
6
Total
4.5
Would buy here again?

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