Muukal
Reviews, experiences and complaints
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Muukal
When we talk about fashion with comfort there comes several accessories along with clothing and footwear. Eyewears are an essential part of outlook and they enhance the overall look of an individual. Eyewears are worn for fashion and adornments, protection, safety, and sometimes for medical reasons to improve eyesight and visual acuity. Common forms of eyewear include glasses, sunglasses, spectacles, eyesight glasses, and contact lenses. They are used as goggles and 3D glasses for the protection from ultraviolet light and give a better version of anything you watch respectively.
Now the glasses are available with enhanced magnification and work as sunglasses or safety glasses or most of the time comes in combination. Several materials are used for their products including gold, silver, aluminum, beryllium, stainless steel, titanium, Monel, and Nickle titanium. There are several eyewear retailers which are now working worldwide and one of them is Muukal that has established itself as a leading company of glasses.
About Muukal
Muukal is eyewear retail that has set its roots strong in the industry by providing different customers all over the world. The store has a mission of providing glasses for their customers to meet their needs whether in the form of prescription glasses or fancy sunglasses. Over the past, three years the company has served over 100,000 users offline and now working as an online retail store. The store is founded by Ana Louis and it has its office in Danyang Zhenjiang, China.
Products and services by Muukal
Muukal is famous for its variety of eyewear that includes eyeglasses, sunglasses, ultra-light protection glasses, reading glasses, block blue light glasses, prescription glasses, and glasses accessories. The glasses are for everyone including men, women, and kids. There are different progressive lens and eyewear frames which come in various shapes comprised of Aviator, cat-eye, geometric, oval, rectangle, round, square, and butterfly. They offer their glasses which are classified in three style-wise categories which include Classical But Better, Edgy styles, and Daily style. The store offers a wide range of colors in glasses.
Muukal ship worldwide. The production and delivery time may vary due to all the external reasons but typically it takes 3- 5 days. After production, the delivery time usually takes is 3- 14 days depending on the location and type of shipping you choose such as standard shipping and UPS/DHL Express.
The company offers 30 days return and exchange policy. Items which needed to be returned must be unused and undamaged with the original packaging. All the products come with 3 months warranty. Since prescription glasses are customized, hence no modification or exchange is offered for them. The information collected by a company regarding customers name, address, email address are kept confidential and are not shared with a third party without consent.
Complaints, compliments, and tips for Muukal
Have you ever tried any of the glasses or frames from Muukal? If yes then we welcome you to share your experience and feedback on our official user platform. Customer reviews are valuable and worthy. Do you have any complaints? Do you want to give tips? Do you want to give compliments? We absolutely encourage you to do so.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 15 )
2pairsdistanceglasses
Have used them a second time Very impressed with the service.variety and cost.
Glasses
This is the second time I've purchased glasses from Muukal Optical, and both times I've placed additional orders. I was blown away by the number of options available on the site as a "full-time" specs wearer. I'll admit to being skeptical at first, but after receiving my first order, whatever reservations I had dissipated, and I returned for more! My purse and I are overjoyed to receive these... I now have more than one pair of glasses for each day of the week for less than I was paying in the UK for two sets.
Quick and dependable delivery of high-quality goods. I'll be back if I need more glasses... or even if I just want more glasses!
Cateyeprogressivelensesincorrect
The progressive bifocals I ordered are not correct, and I was told it's the shape of the frame. That is nonsense because I have a similar pair of cateyes from Zenni, and the placement of the bifocal is perfect. So they are not going to remake them. What a waste of money! Garbage customer service!!!
Date of experience: April 13, 2023
Eyeglasses
Dont waste your time or money. Ordered three pairs during a special. Received only two pair neither of which I can see out of. Two months of getting nowhere with this company. No straight answers. No honoring the stated ref UK nd/return policy. Even PayPal gave up after I filed a dispute. Out money I could not afford to lose as a retiree on a fixed income.
Progressiveeyeglasses
Horrible!! NO return to my claim!! I ordered 3 progressive lenses glasses, only one was ok. The other 2 was incorrect. Make no sense it depends on the frame shape blá-blá-blá
NO response to my text,
NO customer service at all!
Don’t buy from Muukal!
I bought from Zenny before and never had any problems
Polarizedsunglasses
This company is garbage! I ordered two pairs.... One was great but the other in my polarized sunglasses had a PD that was way off and a result added prism into my prescription. I work at an Optical and had them checked by my lab when I noticed something was seriously wrong. I emailed customer service, they told me I was lying and that a PD would never be changed. Well mistakes happen but Taylor at this company that emailed me was an asshat. Don't order form here, it's a gamble if you get something that's defective.
Eyeglassesandsunglasses
BUYER BEWARE. Ordered 2 regular glasses and 2 sunglasses....all prescription. The glasses are ok but the sunglasses were horrible. One set of lenses (in the large sunglasses) were obviously wrong and the frames on the others were bent out of shape. I talked to customer service. They offered to replace nut not with the glasses I ordered. They said the oversized couldn't use progressive lenses (even though they were advertised as suitable for progressive). I asked if they could've put the wrong prescription by accident. They didn't even address this. It was all over email and wouldn't call me as I asked them to several times. They told me to pick other frames and they would redo them for free. I picked 3 others and asked if they would work. They didn't address my question but came back with 3 other frames that were my only options. They have about 45 choices for women's sunglasses and I only could do 3. The customer service didn't respond to my questions or my plea to call me. Finally they said I could send them back for a full refund but I would need to pay shipping and customs or they would refund a flat fee that was lower than I paid. It was an extremely unpleasant experience .
Glasses
I bought my glasses and then was told that my credit card was not charged when it was charged and there trying to rip me off, I even showed them my Visa statement that show the charge was on there not happy
Glasses
Horrible! I ordered 3 pairs of glasses, 1 were progressives just to try, they had such a great sale I thought it would be okay. The progressives cannot be seen out of at all on the bottom portion of the glasses. The other 2 which were for computer use are also blurry and give me double vision. In trying to return them there have been several back and forth emails, one they asked me about the 1.61 refractive vs 1.67 refractive. I asked if that was something they would have recommended when ordering. They came back "you emphasized the 1.67 refractive which we do not recommend at all". I never "emphasized" anything, I went back and looked at my order and all were 1.61 refractive index. I went back thru the process like I was going to order again, and sent them the screen shot where THEIR website recommended the 1.61 which is what I chose, and even what they were saying in their email that was recommended. I haven't heard anything back since I responded that I went with what they recommended. I truly believe this company is a scam. The quality of the glasses I was also sent were super cheap, felt easily breakable.
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