Reviews, experiences and complaints

Order 10
Service 10
Price 10
Delivery 10


100% would buy here again


After an extraordinary dinner preparation that took all night, you stand inside the sitting room you just spent all day cleaning, waiting for your spouse to walk through the door. Even with all these preparations, you can feel that something is missing. You look around and find the fine bouquet that stands tall on your dining table, but you still can not place your finger on what the missing item is. Not until you sighed and noticed the smell was still the same – you left out the candles. Nothing says romantic like a well-planned candle-lit dinner. Apart from the romantic nature, candles are also a perfect way to create the mood or make an addition to your home décor. To find the candle that will fit your purpose of the purchase, you can seek the help of previous shoppers through their online customer reviews of candle shops.

About Otherland.com

Abigail Cook Stone launched Otherland in 2017 after she decided to start her venture away from working as an art buyer for Ralph Lauren. Otherland has since continued its journey as a producer and retailer of different types of candles. They experimented on several mixture types, fragrances, and wicks before settling on their final products. They claim their goods are cruelty-free and do not contain parabens, sulfates, or phthalates. They are based in Brooklyn, New York.

Products of Otherland

The goods that this store makes and sells include scented candles that are designed for various locations. Their candles can be found in collections like their beach club collection, their garden party, spring awakening, and others. You can buy their products in bundles as well. They also sell sweatshirts that are designed after their brand.

Otherland Payment Options and Delivery

They can accept payment through credit cards and debit cards. You can make use of your e-wallet accounts with them too. They deliver to customers within the Contiguous US and other US territories. Buyers in these territories may have to wait an additional time for their delivery since the distance and other factors may affect the order processing. You can contact their customer service website if you need their expedited shipping option. Your order can be tracked once it has been shipped.

Otherland Return Policy and Discount

You can make your return to their store no longer than 30 days after your receipt. This may include items that do not satisfy you. Before you make a return, you should contact their customer service at hello@otherland.com to request their full return policy. You can access their discount on your first purchase by registering your email for their newsletter messages. Their news of new products, discount offers, and promo codes can also be sent to the registered email.

Compliments, Complaints, and Tips for Otherland

Did you buy any items recently from Otherland? If you did, you could share your experience and feedback with other buyers in the market. This company can also use your review to reflect on the parts of their systems that might need improvement. How would you rate their delivery service? Were your items delivered intact? You can use your review to educate customers looking for candle stores online about the service quality of Otherland. Would you recommend their service to other shoppers? Are Otherland candles worth it?

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