Hoodie

I've made a couple purchases from soulmia. The first couple of times, I ordered reasonably priced t-shirts and tops that were of excellent quality and as represented. However, on my most recent transaction, I purchased a very expensive sweatshirt, which in the photo was made of a thick, almost wool-like material with strong rope drawstrings capped with well stitched material. What I got was a thin Jersey material with shoestring-like drawstrings that were sealed by being dipped in plastic, not the item described. The jumper has a shabby appearance and is not at all what I expected. When I complained to them, they offered a refund.