Reviews, experiences and complaints
Many hassles come with traveling, especially if you are going to a country where you are a stranger. It is not rare in these conditions to get lost, frustrated, or stranded on a strange road. Safety concerns also ring in the heads of people that do not make enough preparation for their transportation. What you need in the strange land you might visit for business or pleasure is a professional familiar with the roads. This is the service that car companies like Shuttlefinder provide for you. You do not have to get ahead of yourself, however. Your safety and the limited time you have to spend in the country you are visiting means you have to find one that is professional and reliable. Is Shuttlefinder the company that you are looking for? What do you know about their service quality and the nature of their service? You can learn about these questions by reading the customer reviews of car rental services online.
What is Shuttlefinder.com?
Shuttlefinder is an airport-to-destination and home-to-airport car service that was started in 2002. They provide a link between you and their car service partners so that you can compare prices before deciding which one will be suitable for you.
Services of Shuttlefinder
Shuttlefinder provides its service to clients in all major airports throughout the country. Prospective clients can make reservations for the car service they want to patronize through this company. You must include your flight details so that your vehicle will be available to pick you up when your flight arrives. The rental service that you pick will reflect your need and location. Their car service may provide shared vans, private cars, private vans, or regular shuttles.
Reservation and Pickup
You are expected to book your reservation earlier before your travel date so that you will have more options to choose from. Reservations are made in full and late reservations may not be refunded. Adults must accompany children below16 before they can use their service. They further have a pet policy you can learn from if you are a pet parent by visiting their website.
Shuttlefinder Coupon Codes and Cancellation Policy
You can get their occasional promo code on their website. This code can be redeemed by entering it before check-out to get a discount on their service. Since Shuttlefinder only links to other car service agents, the cancellation window may differ from country to country. You can make your cancellation through them by visiting the cancellation page on their website. If you started this process before your window expires, you might be considered eligible for a full refund.
Compliments, Complaints, and Tips for Shuttlefinder
Did you use the service of this company recently? Which of their service did you purchase? Do you find them reliable as a car service provider? Several travelers online may want to patronize them if they generally receive positive reviews. Would you recommend them to your friends or use their service next time? You can also use your customer review and feedback to inform the company about the aspects of their service that they need to improve or remove. Companies read these customer experiences and reviews to discover what the public thinks about them.
Reviews, experiences and complaints
Spotlight: What do our customers say?
I need a transportation to the airport at 4am in the morning of May 3nd, and booked a car from shuttlefinder on A...
All reviews ( 1 )
Horrible experience with shuttlefinder.com. Here was my story with it:
I need a transportation to the airport at 4am in the morning of May 3nd, and booked a car from shuttlefinder on April. To be fair, the booking experience was OK, just like any other platform. After the booking, they send me the ride ID 2552287, driver name and phone number. I texted the driver on May 2nd to check if everything OK. The driver replied OK. However, the driver NEVER show up the next morning to pick me up, no response to calls, texts, etc. Leave me in panic as no way to get a uber/lyft at that time - that was why I booked the shuttle from shuttlefinder!! Thanks to my nice neighbor gave me a ride to the airport so that I did not miss my flight.
After that, I contacted shuttlefinder for an explanation and refund (they charged me around $97 at the booking). No responses for the first few emails (no customer service phone number, can only send emails). I keep trying and eventually on May 6th they replied, and here is their original message:
"Although we are a reservation service for the provider, we are not involved in their daily activities. We have forwarded your concerns to the shuttle provider and have asked them to investigate. We will email you once we have a resolution with the provider".
"We are unable to issue a refund until the investigation has been completed. The investigation can be followed up using your reservation ID 37742".
Until this moment (June 17), still no further resolution, no refund, etc. I will NOT give up until receive a satisfiable answer!