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Certblaster
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Exam
I recently got what I consider to be the single finest customer service experience I've ever had. The technician who answered my call was an IT specialist in her own right who was knowledgeable about a variety of topics relating to internet services. I had completed an exam only to have the results lost, preventing me from reviewing the questions I had answered incorrectly. We discussed the situation and did a few fast tests to determine where the problem could be, and at the conclusion of it, she promised to contact the database team to see if they could recover the test, and she kept me updated throughout the process. Unfortunately, the team was unable to retrieve the test, and I believe the main reason was a problem with my internet which isn't always dependable.
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