Reviews, experiences and complaints
CatsPlay Cat Furniture
Are you fond of cats? Have you ever heard of CatsPlay Cat Furniture? Is your cat having a rough time settling or adjusting to the home environment? Is your cat healthy? Pets such as cats are domesticable and some are appreciated and considered as family members. Did you know that CatsPlay Cat Furniture produces custom-made furniture for cats? CatsPlay Cat Furniture is an online shop that sells cat furniture. You can read previous online customer reviews on CatsPlay Cat Furniture’s website to know more about their services and products as well as descriptions and features.
About CatsPlay Cat Furniture.
CatsPlay Cat Furniture has been in operation since 2002. It is owned by Brian Betlar, who has been in the business of manufacturing cat furniture since 1985. He initially was in this business under the name Seventh Heaven Pet Supplies. It is situated in the USA. CatsPlay Cat Furniture seeks to ensure that cats live a healthy and happy life by giving them a high-quality life through their custom-made furniture. CatsPlay Cat Furniture uses solid wood to make its products. The design experts make custom-made products that suit the requirements of the customer. Their products are sold online through their website. The reviews will help you understand better who they are and some of their products.
Products and services offered at CatsPlay Cat Furniture.
CatsPlay Cat Furniture is a showpiece line of furniture designed for cats. They offer a variety of products in the customer's choice of custom colour, features and rock-solid wood. Their products fit both indoor and outdoor environments. Some products offered include cat houses, cat wall decals, cat scratch walls, cat beds, litter boxes among other products. Products are made to the specifications of the customer. They are offered to match the customer’s house design such as carpets. Their products are made from solid wood.
How to Ship and Drop Products and Services of CatsPlay Cat Furniture
Shipping days are in addition to processing days because most of their products are custom-made. Shipping days depend on the design a customer chooses. Shipping at CatsPlay Cat Furniture usually is done by a third-party company appointed by CatsPlay Cat Furniture. Customers in Alaska and Hawaii are also required to use the international shipping option. International shipping is however unavailable at the moment after a directive issued on February 16, 2020.
Return and Exchange policy of CatsPlay Cat Furniture
For those customers that are not content with their products, the company has a 7-day return policy after delivery of orders
. To return the product, you need to fill a return request form found on the company’s website and send it to the company for approval. On receipt of approval, the buyer must then ensure that the returned product is received by the company within 15 days. Depending on the defect, CatsPlay Cat Furniture will either replace or repair the item. Except for damaged or defective products, all shipping fees are non-refundable.
Compliments, Complaints and Tips of CatsPlay Cat Furniture
Have you bought any products from CatsPlay Cat Furniture? Was the product per your description? Was there any customer care service offered to you? Do you wish to refer other potential customers to try out their services as well as the products? Then write reviews and let other customers know of what to expect.
What type of online shop is CatsPlay Cat Furniture? Share your experience and feedback about their products.
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 3 )
Cat Tower (5 tier)
Fantastic Fantastic Fantastic. The tower is much better than I expecdted. It is very sturdy (which his most important since I have 2 large Ragdoll cats) and it looks great. If you are considering this type of cat furniture you will NOT be disappointed. Their customer service is Excellent! I am SO happy that I found this company.
This cat tree is fantastic; it requires some setup, and just one of our cats has nearly tipped it over (racing up it), but she's crazy and far more active than her chunky body suggests. That said, it's the only tree she hasn't dumped over yet, so it's really robust, especially considering how tall it is, and I appreciate that we were able to choose a fairly neutral grey color instead of the normal beige found in most pet stores. Thank you for allowing customers to choose their own colors. Order and delivery were easy and fast, with no hassle. I recommend this store.
Cats Choice Cube Shaped Cat Condo
Waited 3 months for delivery with very little communication from seller. Paid $130 for cat cube, quality was very, very poor. After just 3 months of use by my cat, the carpet is shredded and stripping off. Bare wood and staples are exposed. Unsafe for my cat to use at this point. After 4 attempts to contact th4e company someone finally responded- told me they have a new person making the cubes and there is nothing they can do to satisfy me. The suggested I purchase the next "model up" if I want better quality. There won't be a next time for me. Awful customer service, quality of product, and delivery.