The Fret Wire

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The Fret Wire

43% Would buy here again

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B
Bob-manuel V.
I will say this, I spent a couple months researching diy kits from different websites. For my first guitar build I chose Fretwire. For the second, and now my third guitar build I am sticking with F...Read on
J
Jeff
I ordered a guitar kit and never got an email or any other contact from them. But, they did take my money.Read on
A
Anthony Reynolds
Do not do business with this store. I ordered the kit two weeks ago, and when a few days passed with no shipping notification, I emailed them. They sent me a BS response about "warehouse iss...Read on
J
Jeff
I ordered a DIY guitar kit from thefretwire on 8/8/22. As of today I've received zero notifications regarding shipping, and I'm unable to connect with an actual human being to get an update. I di...Read on
K
Ken Larsson
I bought the kit but only received enough tuner ferrules and washers for a six string guitar. I have tried multiple times to contact the company to correct the problem but have gotten no response.Read on

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    TL Style Electric Guitar Kit

    I will say this, I spent a couple months researching diy kits from different websites. For my first guitar build I chose Fretwire. For the second, and now my third guitar build I am sticking with Fretwire. I was lucky to choose them over their competitors. It seems like each kit was better than the last one. My first build came out awesome. I play it every day. It keeps tune for multiple days The music shop I took it to insisted that I purchased it. They are not perfect, but they are perfect for those who are not afraid to make it perfect. Watch a couple YouTube vids on fit and finishing a guitar and you will have a perfect guitar. The neck and body alignment are very good. You won’t have too many issues with alignments as their quality department ensures that you are getting a neck and body that will be easy to assemble. These kits allow you to upgrade parts if you wish. I went with a gotoh/fender bridges and locking tuners. The pickups have decent tones. These Tele kits are really fun to build. I even more fun to play something that you can build for yourself


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    EV Style Electric Guitar Kit

    I ordered a guitar kit and never got an email or any other contact from them. But, they did take my money.


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    Headless Bass Guitar kit

    Do not do business with this store. I ordered the kit two weeks ago, and when a few days passed with no shipping notification, I emailed them. They sent me a BS response about "warehouse issues" and said it would be shipped by the end of the next week, which would have been yesterday. I responded and asked them to cancel the order. They ignored me. I emailed again, asking them if they'd received my last email. They ignored me again . I emailed a third time, telling them that I would be happy if they either shipped it or refunded my order, and nothing. I called them and left a message, because they very conveniently only have a message only number available.

    Nothing.

    What seems to have happened is that this company is selling out of stock products without notifying customers of their backorder status, and then instead of cancelling the orders right away when asked to, they're waiting until they actually get the order shipped, in the hope that people will change their mind about cancelling if they have to go through the trouble of sending the item back. This is comically bad business practice and I hope that no one who reads this makes the same mistake I did and chalk the bad reviews up to flukes. These people do not deserve your business.


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    DIY guitar kit

    I ordered a DIY guitar kit from thefretwire on 8/8/22. As of today I've received zero notifications regarding shipping, and I'm unable to connect with an actual human being to get an update. I did email them last week and haven't got a response. I've also left a voicemail...same results. The kit should have been shipped within 4 days of my order based on what their website lists. I'm glad I ordered using a credit card so I should be able to dispute the charges and get a full refund. I'm bummed because this was going to be a fun project to complete with my daughter.


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    Singlecut 12 string electric guitar kit

    I bought the kit but only received enough tuner ferrules and washers for a six string guitar. I have tried multiple times to contact the company to correct the problem but have gotten no response.


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    diy bass kit

    Ordered a bass kit weeks ago. Still has not shipped. Charged full amount plus shipping. Sent an email and they told me items are not always scanned when they leave. Complete lie. Priority mail would have been here by now.


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    Diy kits

    We ordered and of course our money is immediately taken, then we were sent a email telling us that they were having in house problems fulfilling orders and it would be a month to receive. After a few days of emailing back and forth then we were told 2 weeks instead of a month. After a few more emails and a couple more days we're told a week We were told "We have received a shipment and things are being processed". A week goes by nothing. We start contacting them again. By this time we are pushing 2 weeks. They have a shipping label on part of the order and said it would ship in 24 hours. A week later nothing. At this time they let us know half of our order is out of stock. Pushing 3 weeks later. Then when they refunded our money we had to remind them to refund the shipping cost. The part of the order that had a shipping label went a few more days they garantueed us that it has been shipped and was going to get us a new tracking number. Finally after a few days they got back with us and told us that this part of the order was out of stock also and was refunding the entire order. Extremely bad experience. The absolute worst shopping experience I have ever had shopping online.


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