Reviews, experiences and complaints
The last thing you want to do when you get home exhausted and want to watch a movie or your favorite show is sit in something unpleasant that hurts your back. It's not easy to choose the correct seating for your home theater; you need to know exactly what you want. Nowadays, there are thousands of stores offering a diverse range of products. 4seating is a great place to start if you want to improve the comfort of your home theater seating. Please read online customer reviews from past customers before purchasing anything from them to see whether or not their things are worth trying.
4seating is a home theater seating and décor firm based in the United States that was founded in 1997. 4seating headquarters are located in La Habra, California. With over 10,000 seats in its warehouses, the company has evolved to become the largest in-stock supplier of home theater seating in the country since 1997. Their goal isn't just to give a place to sit; it's to create a fascinating focal point for gatherings of friends and family that will bring years of relaxation and enjoyment. If you want to check on 4seating reviews then follow them on the social media platforms and get to know more about them.
Products and Services of 4seating.
Home Theater Seating, Multimedia Sofas, Multimedia Sectionals, Media Lounge Sofas, Home Theater Décor, and Sound Shaker Amplifier Kits are the categories of products sold on 4seating among others. Barcalounger, Palliser, Cavallo, Elite, and Your Choice by 4seating seatcraft and lane home furnishings are some of the brands they carry. On weekdays, they are open from 6 a.m. to 6 p.m., and on weekends, they are open from 8 a.m. to 5 p.m. Visa, MasterCard, American Express, Discover Network, Money Orders, Bank Transfers, and Cashier's Check are all acceptable payment options.
Shipping and Dropping Services.
Free delivery within 4seating locations are available, as well as special 24-hour shipping on over 50 seat models from several brands. 4seating also ships to Hawaii, Alaska, and other parts of the world. While the delivery driver is at your door, inspect all items for damage. Damage claims will not be accepted by the freight firm unless they are notified promptly in the presence of the delivery driver. In stock standard shipment items are typically delivered in 7 to 10 days from the time they were shipped, not from the time they are ordered. You will receive an email with tracking information once the item has been sent.
4seating Return Policy
If you are unhappy with your purchase, you have a 30-day window to return it to 4seating. Please notify them within 48 hours if an item is delivered damaged. An RMA number is required for all returns. You can get one by contacting them. The RMA number must be plainly visible on the packaging of the returned item. The original shipment cartons must be kept and used. They will repair or swap any erroneous product at no cost to you. If you cancel your order, you may be charged a cancellation or restocking fee.
Compliments, Complaints and Tips for 4seating.
Have you ever purchased any of the products or used any services from 4seating? Well, if so then give your experience and feedback about them so that other customers may know of what to expect from 4seating. Were you offered any other customer care services by them? Let us know by writing your reviews.
What type of online shop is 4seating? Read the reviews and get to know more about the amplifier kits available.
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 4 )
After debating whether or not to buy furniture online for nearly two years, I finally took the plunge in 2021 and ordered a Pantheon, which is exactly what I was looking for. I'm 6'4" and 245 pounds, so finding a couch tall enough to provide a headrest was difficult until I spoke with a rep at 4seating. He was very helpful in terms of dimensions and answered all of my questions. The couch looks and feels great, and it's also very sturdy. Because of the delivery issues with previous deliveries, I had anticipated a lengthy delay in receiving my order. I received a call, and the final delivery with a scheduled delivery date went off without a hitch; the furniture is beautiful. Thankful Grat to the 4 seating
Upon reading reviews/complaints of this company on the various websites, I found them to reinforce my own personal experience, I find this company sorely lacking in all aspects. Their products are shipped defective quite often. Receiving a replacement part for the defective part is a lengthy process taking up to six months or more. Emails are not always responded to. The representatives do not speak for the company for their words are not always honored by the company itself. If one has paid extra for white glove delivery to have the item brought in and assembled, that courtesy will not be extended to the replacement part. This company will send a video so one can do it themselves. They tend to place most of the burdens on the customer after sending a defective item to begin with. Quality Control is lacking. The disposal of the defective part is left to the customers expense. They state they stand behind their products but I only see that happening when the customers are throwing things at them and they are avoiding being hit. I haven't found one redeeming quality in this company.
I ordered a couch. It was defective. I spent 4 months convincing this company of that fact. In February they agreed to send me a replacement. 6 months later after numerous promise dates that have come and gone (with no communication from them) the couch made it to my state and was then lost. They are ordering me another couch but the one I have is uncomfortable and I don't think I can wait another 6 months. This is a ridiculous situation.
BUYER BEWARE! If you buy something, just hope it is in stock or you might never get it. Also hope that it works for you, because they will never stand behind what the Sales people tell you regarding their return policy.
While looking for some theater seating, I found 4seating.com. I called and spoke to Joseph a few times. I was concerned about finding something tall enough for me, but Joseph talked me into buying 4 recliners that he assured me would be tall enough. He told me if I ordered all 4, I could return them with no restocking fee on the boxes I didn’t open.
When I received them, I only opened one box and tried it and found it was too short for me so I called Joseph back to return them. Joseph told me he would arrange return shipping on 5/11 and then stopped returning my calls.
I called again on 5/18 and was told Joseph never requested the return but that they would it do then and get back to me within 2 business days. Once again, I heard nothing. I spoke to Nissa on 5/24 and was told that the previous person hadn’t requested the return either but she assured me she would request the return and get back to me within 2 business days. Once again, I never heard back.
By this point, I started to realize that what Joseph had told me was not true and they would do what they could to prevent me from being able to return them. On 6/3, I called and spoke to a Supervisor, Richard. Richard told me that noone had ever requested the return, regardless of me requesting it 3 times previously.
Richard then tried to change the terms of the return from what Joseph had told me when he sold the chairs to me. I tried once again to just get the return process started and that is when Richard, the Supervisor, hung up on me. It is painfully clear that they are not willing to return these chairs and stand by what they said before the sale so I am having to work with my credit card company to get the items returned and refunded.