Aroma360
Reviews, experiences and complaints
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Aroma360
Personal grooming is the art of maintaining yourself and considering the hygienic side. Grooming is not just something that refers to wearing new clothes and putting on makeup all the time to look good but the fact is that personal grooming needs your head-to-toe cleanliness, your sense of wearing things, your art of maintaining yourself, and be more presentable. Personal grooming does not end with clothing rather it includes various things which help in making your personality bloom. One of all the essential things for grooming is a fragrance or perfumes you used for yourself or any room sprays for a house, or at the workplace.
Scents have a different impact on people's perceptions and have the ability to regulate the mood of those coming to your place and also these give a sense of compatibility whenever you meet someone, it gives a good impression of you. Aroma360 is a company that has various scents for your daily life.
About Aroma360
Aroma360 is a leading scent marketing company with a specialization in making essential oil-based scents for the business sector or an individual globally. It was founded by Farah Abbasi, who was passionate about scents and is a leading entrepreneur working for different brands around the world. The Aroma360 was started in 2014. While working, the founder of the company always uses Aromachology to analyze the impact of certain scents on individuals.
Products and services provided by Aroma360
Aroma360 is specialized in making not only aromatic sanctuaries but also helps in preserving the natural therapeutic properties. The products they have includes scent diffusers, a wide range of scents, scented oils, and scent accents including reed diffusers, candles, and room sprays. The company provides scents which are categorized in the different collection including home, designer, citrus, floral, fresh, and luxe. The company offers signature scents.
Aroma360 ships worldwide and the estimated shipping time is 5 -7 business days but this time may vary depending on the location from where you are ordering. Customers will be responsible for custom tax and duties. The company offers 14 days return and exchange policy whereas, if the bottles are opened or the products are used then no return or exchange will be accepted and hence, no refund will be processed. Moreover, the company offers a limited warranty which can be claimed within 30 days after receiving an order.
All the information gathered from the customers at the time of ordering and the time when they visit the website including IP address, name, phone numbers, and email id will be kept safe and confidential. Not a single piece of information will b shared with any of the third parties without the consent of the customer.
Complaints, compliments, and tips for Aroma360
Have you ever used any of the products from Aroma360? Please feel free to share your experience and give feedback on our website ReviewsBird.com. Do you have complaints? Do you want to give tips? Do you want to compliment the company? We encourage you to share customer reviews as these not only help a company to progress and be more productive but also help other people in deciding whether they want to give it a shot or not.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 4 )
DaVinci360
I placed an order for an item on Aroma360 webshop. It was a DaVinci360 Scent diffuser. After placing the order, I received a mail that contained my tracking information. The diffuser was shipped the next day after I placed the order. Since I bought it, it has created a pleasant-smelling ambiance in my home. it has a built-in fan, it is safe for children and pets. I was surprised to find that it has a security lock. it is always a pleasant experience buying from them. I highly recommend this store to you if you want to give your home or office a fresh scent.
Mini
A few months ago, I ordered the Roma 360 when I received it it did not work plus they sent me the one that I did not order. I wanted the wireless they sent me a wired one, but I kept it anyway set it up did not work reached out to customer service they told me to take a video and pictures and send it to them. I did that they sent me a return label to send it back. I did that it’s been over a month now I haven’t heard anything I do not have my Unit, but I keep getting the subscriptions that I can’t cancel because I’m obligated for three months making makes sense I either want my wireless unit or I want my money back and they’re not getting back to me. Not only was mine’s broken, but my sister‘s was broken. Also when she received it this is not good service at all.
Aroma360mini
My 360mini took 30 days to arrive, though the company took my payment immediately upon order. The item was defective when delivered and although it turned on, it never diffused any scent. Additionally, the remote cover face was unglued so I had no way to know which side was top or bottom thereby rendering the remote useless. This is poor quality for a $250 machine. I had also ordered a black model but instead received a silver one. I contacted the company via their customer service email. Their website does not list a phone number. It took 3 days for a bot to reply, telling me they'd received my email and someone should soon get back to me. A few days later I followed up with another email to ask when I might hear back. A week letter I got an email asking me for a time that they could call. I scheduled a date and time that was five days out (all that was available to me) and they did call, although almost 45 minutes passed the scheduled time. The agent was as helpful as he could be, walked me through plugging it in, and replied, yep, it's defective. Process was they would email me a return label in apx 48 hours for me to go to UPS to ship back to them. When I asked when I might expect my replacement unit given that is now well past 30 days since I paid for it, the reply was 7-10 days after they received my return, and as much as I pressed, I couldn't get a satisfactory answer as to if my replacement would actually be on my doorstep in 7-10 days or they'd ship out a replacement in 7-10 days, possibly leaving me waiting another month before I actually had a working Aroma360. The service agent was doing the best he could and I was polite, but the company is not set up to be customer friendly. I like the idea of the Aroma360 and intended to buy the mini to see how well it worked and if it was satisfactory then I'd purchase a larger unit for the living area of my home. I even subscribed to the monthly auto ship of scent; how will I ever cancel that since the initial order and contact has been so unsatisfactory? I'll keep you all posted should this not end satisfactorily, but given the exchange thus far, I don't have high hopes.
Date of experience: July 26, 2023
MonthlyOilSubscriptionandHomeDiffuser
Do not believe the fake 5 star reviews from their website or BBB, the 1 star reviews are the only real ones. They try to bury the real reviews with their obvious format "insert name, was so helpful and took care of my issues in a timely manner, etc.". Do NOT fall for their lies that they just need to run a soft credit check to make sure you are eligible for their "subscription" aka HIGH INTEREST LOAN. They will not tell you its a loan and rush you through signing so you don't read it. They also will not honor its terms when they fail to deliver on time or accurately. They refuse to let me cancel despite them failing to deliver any monthly oils for over 4 months. Customer service is non-existent. They're disorganized, incompetent, the machines are garbage and break instantly, they lie or change what they identify as their warranties and/or grace periods, and flat out stick you with trying to purchase a brand new machine. I know there's been a news story about this company, I can't believe there aren't hundreds more. The people need to speak up and stop this deceitful, highly unethical, business of scammers and predatory lenders! Btw, they also own "Hotel Collection", so beware of their multiple identities and stay far far away!
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