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Bedroom suite
A bedroom suite was purchased by us. They emailed us to inform us that the bedroom suite was not available, despite the fact that it appeared to be in stock online, and offered us a similar suite for an additional $120 or so. We declined and requested a refund. Things went wrong, but after about 10 days of email back and forth, we received our refund. As they appear to be a Chinese company, their communication needs to be improved. Would I do business with them again? No way. Have we received our refund? Yes, it worked out in the end, but it was a stressful experience.
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