Online Shop Reviews & Customer Experience
Castlery
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50% Would buy here again
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Pebble Armless 2-Seater Sofa, Forest Green
I needed an additional sit in my home, so I was looking for a good website to buy from, I found Castlery Website and decided to place an order with them. I ordered a Pebble Armless 2-Seater Sofa, with a Forest Green color. This armless two seat sofa was delivered in good condition. The shipping process was easy to track. It took about two weeks for the sofa to be delivered to my home. The payment method was easy as well. The website has a good customer response time. Overall, It was a great buy for me and I would be glad to buy from them again.
Seb table, 4 chairs and a bench.
Very unhappy with customer service. We ordered 1700 dollars worth of furniture and qualified for free shipping. However, they do not everything in stock and are shipping it in 3 orders. Therefore, it did not recognize the free shipping and charged us for shipping. I called and spoke with a manager and explained the situation and asked for the shipping to be covered. They understood the issue and said there was no way around it. I spoke with 2 different people and asked for a promotion code to cover shipping. They would not budge and I had to eat the cost of shipping. I still ordered because it is the table we wanted, but I do not appreciate their customer service. We also have to wait nearly 3 months for some of the furniture. I hope they see this and realize the mistake they made and provide us with the cost of shipping.
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