Reviews, experiences and complaints
As the word ‘serenity’ denotes, Eastern Serenity exists and operates to provide its customers with a tranquil shopping experience. Shopping can be troublesome and time-wasting, especially in the fast-paced world where time is of the essence. At Eastern Serenity, an effort is made to ensure that clients enjoy a smooth and peaceful experience while shopping and finally get their products intact. Do you want to shop from Eastern Serenity? Be sure to go through their previous customer reviews to see whether you would shop from them.
About Eastern Serenity
Eastern Serenity is an independent project that strives to bring beautiful things to interested fellow travelers. The collection is produced by individual folk artists, village groups, and micro-businesses owned by single families. The items in this online shop are not purchased from wholesalers, dealers, or middlemen. Eastern Serenity is not part of any corporate structure; therefore, in charge of all processes, including item selection, packing and shipping. Modern technology has allowed the company to work with small producers and present their creations directly to the public through crew members, thus providing a link between producers and consumers.
Products and services at Eastern Serenity
There are various products offered such as face masks, apparel, jewelry, accessories, décor, floor pillows, rain drums and many more. All these products are unique and of high quality. They are available in various colors, shapes, patterns, designs and sizes to suit your preference.
Shipping and Dropping Services of Eastern Serenity
At Eastern Serenity, you can make your orders either through their online shop or toll-free number. The items in stock are shipped from the Santa Fe warehouse by FedexGround or UPS. Processing of shipping usually takes about 48 hours, after which the order will be dispatched for delivery. Eastern Serenity also accepts orders from countries outside the United States like Canada. Depending on your delivery location, your purchased items will be shipped from a specific warehouse. The accepted payment methods at Eastern Serenity are checks, money orders, wire transfers and all major credit cards.
What are the Guarantee and Return policies of Eastern Serenity
Eastern Serenity stands behind the quality of everything sold. Each item is carefully handmade by artisans and skilled craftsmen; therefore, variations in finishes, castings, symmetry, and detailing are anticipated and expected. A full guarantee is offered for damaged, defective, or incorrectly shipped items (including shipping cost for replacement). These must be declared within five days of receiving your products by calling us at (800) 641-0137 or email to firstname.lastname@example.org. Also, notify customer service that you have received damaged goods and hold the original packaging materials and damaged merchandise for inspection. Otherwise no claim, replacement, or refund can be honored. Also, take as many photos as possible and email them to email@example.com. Confirmation will, then, be made on the return shipping information and work through the return details. Due to Covid-19 issues, masks or merchandise that cannot be sterilized upon return are ineligible for returns or exchanges.
Compliments, Complaints and Tips for Eastern Serenity
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Do you know the products sold at Easter Serenity? Read their previous customer reviews to learn about the products they have on sale.
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 1 )
I previously left a review expressing my admiration for Eastern Serenity's designs, but my disappointment with the durability of one pair of earrings I purchased a few years ago, as well as my disappointment with my reviews not being displayed on their website. I was pleasantly surprised and pleased to learn that my bad review was promptly responded to, and the gentleman who called me was truly concerned and wanted to make things right. His genuine interest in my circumstances was refreshing, and he more than made up for the difficulties. This is how a company that cares about its customers should function.