Finnish Design Shop

Reviews, experiences and complaints

Order 4.7
Service 4
Price 5.3
Delivery 4

Total

4.5
66.7% would buy here again

Finnish Design Shop

Retail design refers to the commercial and creative discipline that combines various diverse areas of knowledge in the construction and design of retail space. Typically the retail model is a specialized interior design and architecture practice. It includes features of graphic design, advertising, industrial design, and ergonomics. Due to the massive demand for retail spaces, retail design is often a very specialized discipline. The design done on a particular retail shop, situated on a retail chain, gives it a key differentiator. An outstanding retail shop with billboards and other designs attracts shoppers, thus generating a lot of returns. The retail designers must create appealing designs that target the right users and a clear and straightforward to understand. A well-thought design not only enhances the beauty but pulls the client to the retail shop.

About Finnish Design Shop

Founded in 2004, Finnish Design Shop is the largest online store that specializes in Nordic designs globally. The company is the official dealer of more than 220 brand designs that suit the Nordic lifestyle. Some of the examples include Vitra, Artek, Muuto, littala, Marimekko, and Hay. The company only stocks genuine products and offers safe and fast shipping to more than 180 countries. The company's warehouse and head office situated in Turku, Finland. The company established the Finnish Design Shop Contract Sales to provide service to design professionals and companies around the globe. Franckly.com is also part of its services developed as a market place for pre-used designs. The company is in over 100 countries and has more than 100 workers. Finnish Design Shop provides the user with a simple and functional design.

Products and services of Finnish Design Shop

Finnish Design Shop provides a variety of products under various categories, these categories include Furniture, Kitchenware, lighting, decoration, textiles, tableware, bathroom, Housekeeping, office, Leisure, books, for kids and studio. To mention a few of the company's products under the furniture category include Tables, chairs, shelves, and storage furniture. Under lighting, the company offers Table lamps, ceiling lamps, wall lamps, outdoor lamps, and lighting accessories, among others in kitchenware. The company provides Knives, kitchen textiles, and cookware, among others. The company also have several gift package, some of them include gifts for him, her, children, wedding, bartender, wine lovers, and graduation, summer, among others. It also has Design stories, shops the look, and Nordic happiness inspirational sections that give relevant information to their users regarding their product and services.

Compliments, complaints, and tips for Finnish Design Shop

Have you ever bought any Finnish Design Shop products? What is your experience with their customer service? Did you experience any delay in the delivery of their products? What is your review regarding their shipping policy? How is their pricing? What is your opinion on the overall customer journey? Are you able to track your order? Was the ordered product up to standard? Would you recommend someone in need of Nordic designs to buy from them? If you have used their products, leave a review on ReviewsBird.com.

Reviews, experiences and complaints

Read independent reviews, complaints and experiences here. Be aware of where to make your purchase or rate a shop where you have made an (online) purchase yourself. This way everybody decides for themselves which shops are bad and good!

Spotlight: What do our customers say?

E
Elianna 9 months ago
2
I am extremely disappointed with Finnish Design Shop's service. I have placed two orders with them in the past four months, and none have been delivered on time or in good condition. My...
P
Pattapon Prathuangwong 1 year ago
3.5
Finnish Design Shop used to be one of the best sources of products for homeowners and designers. Well, not anymore… The level of customer service is now so horrible that I will not considere...
J
Jennifer 2 years ago
8
I bought Atrium Rug from Finnishdesignshop’s online store. The rug is excellent and it adds warmth to my feet. It also boosted the acoustics of spaces in my home. I now use this Atrium rug f...

All reviews ( 3 )

Theirlackofresponsibilityandaccountabilitytodelivertheordersthathavebeenpaidoffisunacceptablemorethan5monthsofcontinuouscommunicationtoresolvereoccurringmistakes

I am extremely disappointed with Finnish Design Shop's service. I have placed two orders with them in the past four months, and none have been delivered on time or in good condition. My first order, placed in January, was delivered three months late and arrived damaged twice. Some of the products were also missing, and still waiting for them. Despite their website indicating that some products were in stock, I was notified from the first order that I needed to replace 3 lamps since, unfortunately, they were out of stock. They offered me a gift card since they informed me that this has never happened again. I decided to accept it and proceed with another order.

For my second order, which was supposed to be delivered end of April, again, all the products were indicated as available, and unfortunately, after one month and without receiving any communication, I accidentally saw in the My Previous Orders tab on my account that my order had not been processed yet.

I have reached out to their customer service team multiple times-more than 20 emails, but unfortunately, I have received no satisfactory response. After my feedback for the not available customer service line, they added the phone number in the email signatures. I have been trying to call them, but they are busy every time I get a response and will call me the next day.

This has been a recurring issue with this company, and it is frustrating to see that they cannot fulfil what they promise. Despite receiving payment, the products ordered have not been delivered per the agreed terms.

For the second order, we proceeded with replacing the non-available products, and an offer was made to me for a maximum discount of 11%. Following extensive communication, I accepted this offer. The following day, the same products were advertised online with a discount of 20%. A representative contacted me to express their apologies and explain that the customer service department is not aware of the promotions that the marketing department will offer. The representative expressed his surprise that this situation occurred again with my order, despite our prior communication regarding the maximum discount that could be provided to ensure profitability which was 11%.

Additionally, I have received notification that the secondary order, which required modification due to the unavailability of items, previously carried out in the month of March, is now facing further delay. The updated estimated delivery time has been set for the end of June (4 months after the order for products shown as available). It appears that this vendor is advertising merchandise that they are not currently in stock, requiring customers to prepay for such products and then experiencing repeated postponements without prior warning.

Thus, their lack of responsibility and accountability is unacceptable, and I cannot recommend this company to anyone. I have spent more than 5 months communicating with them and trying to find a way to receive my orders. I still have not received my paid order.

If you are considering purchasing from Finnish Design Shop, I strongly advise against it. You will only be met with disappointment, frustration, and a waste of your time and money. So, please save yourself the trouble and find a more reliable retailer!

E
Elianna 9 months ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

Furniture and Decorations

Finnish Design Shop used to be one of the best sources of products for homeowners and designers. Well, not anymore… The level of customer service is now so horrible that I will not considered buying from them again.

PS, if you are an international buyer looking to buy some products online from there website, just runaway…

P
Pattapon Prathuangwong 1 year ago
Order
4
Service
2
Price
6
Delivery
2
Total
3.5
Would buy here again?

Atrium rug, pink-gold

I bought Atrium Rug from Finnishdesignshop’s online store. The rug is excellent and it adds warmth to my feet. It also boosted the acoustics of spaces in my home. I now use this Atrium rug for relaxing when I don’t want to stay in bed. I love the texture and color. I specifically chose the Pink-gold color because it is my favorite. The website has a variety of logistic partners they use to deliver their products. Their delivery time is on point and without issues. Their customer service was always available when I needed to talk to them. I highly recommend their online store.

J
Jennifer 2 years ago
Order
8
Service
8
Price
8
Delivery
8
Total
8
Would buy here again?

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