Frank & Eileen

Reviews, experiences and complaints

Order 6.4
Service 3.6
Price 6.4
Delivery 6.8

Total

5.8
20.0% would buy here again

Frank & Eileen

The importance of fashion in our lives cannot be overstated. There may be a variety of reasons why people began to wear clothing, based on their religions and cultures. One thing we can all agree on is that fashion techniques and quality have evolved considerably over time. Because so many items of clothing were made from animal hides and skins millennia ago, it's nearly incomprehensible.

The fashion business has grown large enough to meet the demand for clothing as the human population expands. The fashion business has introduced several previously unavailable fashion items in the last several years.

Based on these findings, Frank & Eileen has stated its intention to provide its customers with a wide range of fashionable products. The Frank & Eileen customer review section can be useful to your stylish life.

About Frank & Eileen

When former engineer Audrey McLoghlin set out to reimagine the button-up shirt for women in 2009, she created Frank & Eileen. In honor of Audrey's Irish grandparents, Frank & Eileen, who are the firm's namesakes, the company was founded.

Although it has grown into a well-known fashion name, Frank & Eileen has allegedly maintained 100 percent control of the company while working with the same ethical, long-term suppliers for more than a decade. There is a belief that women are transforming the world by embracing slow fashion and sustainable methods. Entrepreneurship may be a powerful force for good, according to the company. As a result, they claim to be a B Corporation that is owned and operated by women.

Since the beginning, Frank & Eileen has stated that it is committed to finding the greatest textile and manufacturing partners in the globe. When Audrey met Silvio Albini (the late patriarch of the legendary family-owned Albini mill) for the first time, they immediately struck up an instant connection. Albini is supposedly a leader in the textile business when it comes to ethical and sustainable methods. As a result, all of their fabrics are Oeko-Tex Standard 100 certified and traceable back to the field, from whence they were made in Italy.

For their first knitwear collection five years ago, Frank & Eileen said, they turned to their surroundings. They teamed up with Los Angeles-based knitters because California is often regarded as the best place in the world to make high-quality knitwear.

How can customers contact Frank & Eileen

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For general inquiries, comments, and suggestions, customers can contact Frank & Eileen via the contact us icon, on its official website. Similarly, Frank & Eileen is located on various leading social media platforms, such as Facebook and Instagram, where its customers are updated on its activities and other relevant information.

Products and services of Frank & Eileen

Frank & Eileen is involved in the sale of various fashion items, such as clothes and shoes. Some of its products include Frank & Eileen jackets, tanks, dresses, etc.

Compliments, complaints, and tips for Frank & Eileen

Have you ever purchased fashion items from Frank & Eileen? If yes, we're eager to know about the experience that you had while shopping with them. We are interested in your candid reviews, as your feedback may help prospective customers to make well-thought purchase decisions.

Reviews, experiences and complaints

Read independent reviews, complaints and experiences here. Be aware of where to make your purchase or rate a shop where you have made an (online) purchase yourself. This way everybody decides for themselves which shops are bad and good!

Spotlight: What do our customers say?

L
Lori Forsyth 9 months ago
10
I became a Frank & Eileen customer last year. The clothing is of an excellent quality and the styles are timeless and fashionable. I recently had an item not arrive for the first time. I...
H
Helena Gramis 3 months ago
6.5
Customer service is awful, you CANNOT possibly do a return! Even though they say that you can easily return your items in a very polite way --- their system does not allow you by not giving...
P
PeggyG 1 year ago
6
Friendly, ok I'll try. Had to jump through way too many hoops to return two flimsy $100 T shirts. Once I finally got the shipping label needed to even attempt a return, I still have not se...
D
Deb A 2 months ago
4.5
I purchased a skirt from the Frank & Eileen website. It was marked Final Sale, and using the F&E size chart, I decided to size up from what it indicated I needed...from Extra Small...
E
Effie Tennyson 3 months ago
2
Customer Service is very poor. They tend not to reply to emails. The quality of garments is even poorer.. There was no indication on the garment that it was new…..No tags or indication where...

All reviews ( 5 )

Clothingpurchases

I became a Frank & Eileen customer last year. The clothing is of an excellent quality and the styles are timeless and fashionable. I recently had an item not arrive for the first time. I contacted customer service and confirmed the item was not available and immediately refunded my credit card. They also provided a coupon code towards my next purchase as a consolation for my being inconvenienced. I’m very pleased with this company and all they support as well.

L
Lori Forsyth 9 months ago
Order
10
Service
10
Price
10
Delivery
10
Total
10
Would buy here again?

Ipurchasedabout2000sweatshirtpantsandtops

Customer service is awful, you CANNOT possibly do a return! Even though they say that you can easily return your items in a very polite way --- their system does not allow you by not giving you an "authorization" or the return label!!!!
Instead the offer you to exchange the items and buy another one!!!!!!
Of course I will not give them a dime ever again.

H
Helena Gramis 3 months ago
Order
10
Service
2
Price
10
Delivery
4
Total
6.5
Would buy here again?

I bought a few tops from Frank amp Eileen

Friendly, ok I'll try. Had to jump through way too many hoops to return two flimsy $100 T shirts. Once I finally got the shipping label needed to even attempt a return, I still have not seen the credit. Just too much work. I'll just go to Nordstom

P
PeggyG 1 year ago
Order
8
Service
2
Price
6
Delivery
8
Total
6
Would buy here again?

SkirtPurchase

I purchased a skirt from the Frank & Eileen website. It was marked Final Sale, and using the F&E size chart, I decided to size up from what it indicated I needed...from Extra Small to Medium. I am slender, 5'3" and 114 bs, and I thought that the Medium would provide a relaxed fit. However, the Medium sized skirt is SIGNIFICANTLY too small for me to wear, and it clearly doesn't coincide with the provided size chart which is what an online customer depends upon. There is something clearly wrong with the marked sizing of this product, and when I requested to exchange it for a Large, Customer Service refused stating it was a Final Sale. It would cost F&E nothing to provide a larger size, especially since I used their size chart which did not reflect the correct size for this item. Through no fault of my own, I am now stuck with an incorrectly sized skirt which I cannot use. Very poor customer service. While I was originally planning to buy the top to go with this skirt, this experience has soured me on any additional online F&E purchases.

D
Deb A 2 months ago
Order
2
Service
2
Price
4
Delivery
10
Total
4.5
Would buy here again?

HolidayTrackSuit

Customer Service is very poor. They tend not to reply to emails. The quality of garments is even poorer.. There was no indication on the garment that it was new…..No tags or indication where it was manufactured.The parcel arrived too late for my holiday. The courier they used simply threw the parcel over a locked gate where it lay in torrential rain for 12 days, a family of worms had taken up residency under the parcel by the time I recovered it. The cost of their garments does not reflect in any way the quality or construction of the garments. I could not in all honesty recommend this site.

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Effie Tennyson 3 months ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

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