Online Shop Reviews & Customer Experience
Guu Shop
All reviewsGuu Shop
60% Would buy here again
All reviews (5)
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Chain and piece
I ordered a chain and piece and wanted to exchange it I mailed it back to the return address on the label and never got credited or refunded 100 percent loss
Bought 2 chain 1charm
I bought 2 pieces from them damaged in the pic they sent me before shipping refused to exchange or return my money over 100 emails and still only offered a 35 % discount or i can pay international shipping and have it repaired. The 19 mm 2 row cuban turned my neck green and faded really bad after only 2 times i wore it i have emails and pics to prove it. So i got robbed for 200 Dollars. So not buy it is not lifetime warranty they dont honor there policy . and only other option was they finally said i could return it i pay international shipping and they will access the damage and deduct money for wear and damage and i get whats left so i pay shipping and get money taken for your product that is claimed to not fade and a lifetime warranty so i get back a fraction of what i spent? Seems real far awesome customer service. I will never buy from this store again and neither should you so you have been warned
Custom Ring and chain
Hands down the worst experience I’ve ever had ordering I ordered on February 2nd and it’s march 7th still have not received my items customer service is the worst keep getting the same lying emails I would NEVER order from GUU SHOP again😤😤😤
Custom chain
I had ordered 7 custom chains and upon delivery one was broken, so I contacted GUU. I was asked how was it broken? Hell I don't know I just open the package, They then responded it was broken when they shipped it. Not my problem it was broken when I received it. Well send us $29.99 and we will fix it? I paid over $2,000.00 NO! I need my item fixed at no extra charge!! We go back and forth but no resolve.
Necklaces
Excellent quality! My friends and I all adore the look. Shipping takes a reasonable amount of time and is well worth the wait. I've had four picture necklaces made for my children, and they love them. They're of excellent quality, and I'm looking forward to having many more made in the future. They received a pleasant customer chat and responded promptly. Due to the holidays, shipping took a little longer, but it was still quick. The products I purchased were extremely clean, and I highly recommend them. I've been very pleased with everything. The company is very professional and sells really good quality jewelry.
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