Canvas portrait

For Christmas, I ordered this for my father. I received it the week before Christmas and was taken aback by how disproportionate the head was on the body in comparison to the claimed quality of the head switch. His head appeared to be enormous. I sent a message right away and received a rapid answer. They requested a photograph of my canvas in order to determine the source of the problem and replace it. I replied with the photograph and told them that it was pointless to replace it because Christmas was only 5 days away. After that, I never received a response and had to go out looking for a last-minute gift after spending $50 on a poorly done composite.