Reviews, experiences and complaints
There are days when one decides to overhaul their Home, room or space but is not aware of where to begin. Inspired Home enlightens you on furniture pieces built for your space and comfort. Your space speaks volumes about who you are and how much you value your comfort and serenity. Inspired Home is an online platform that sells different types of furniture. Before you purchase from them, ensure you go through the reviews of other customers to know what they offer on their online shop.
About Inspired Home
Inspired Home Company is located in New York City. Its primary focus is building furniture that blends in both the old style and new trends of transforming spaces. Their pieces are developed with finesse and are used all over the world. They vary in shape, form and function. They ensure their customers are fully satisfied with their products. Inspired Home is located both in Westcoast (Los Angeles) and Eastcoast (New York City).
Products and Services of Inspired Home
The products available are varied and could be categorized either by room or brand. Furniture is available for the living room, bedrooms, office, kitchen and dining areas. Visit the website and take a look at the wide selection offered. The brands available are also enlisted so that you can take your pick. All these products are built from scratch, denoting that they have been well thought out and, through their processes, verified as quality products.
Shipping and Dropping Services of Inspired Home
After identifying what you would like to purchase, select the furniture pieces and make payment. They deliver their products directly to your home or to their showroom from where you can collect them. The modes of payment accepted are outlined on the website. Once the payment is verified, the items will be released for shipping. All orders are processed within 24hours and are delivered within 3-7 days. The condition of all orders is checked before dispatch to ensure that all products reach their destinations intact. In case of any delays in shipping, kindly consult the customer service team for support.
Refund Policy of Inspired Home
In case of any damaged goods, the customer is advised to return the product to get a replacement. These products must be returned in their original packaging and must appear unused for them to be accepted. The refund policy has a window of 30 days, after which these items will not be accepted. Once the products are received and the refund approved, communication will be made to you on the way forward.
Compliments, Complaints and Tips for Inspired Home
Have you ever purchased any furniture from Inspired Home? What was the quality of their furniture? Would you buy from them again? How were your products delivered? Share your feedback about your experience shopping from Inspired Home so that future buyers can be sure about their products and services.
Do you know the brands of furniture sold at Inspired Home? Read their previous customer reviews to learn more about their various products and services.
Reviews, experiences and complaints
Spotlight: What do our customers say?
Long story short. I ordered a sofa from Lowe's. Insp...
All reviews ( 8 )
We fell in love with Inspired Homes' display home right immediately and knew that they would be the ones to design our home. We chose a custom build because we had an irregularly shaped plot of land. Andrew and Charley did a terrific job of looking after us the entire time. Because we didn't live in the area, they made sure the appointments were convenient for us. We had excellent communication with one another. Before we came down for Andrew's appointments, Charley always took the time to plan everything. We had several lengthy meetings with him to view the final design, and he was always patient in meeting all of our needs. Sure home plug.
I ordered 18 days ago and there is no tracking and every time I contact them they say it's been sent but can't tell me where it is. They said if it didn't get there in 20 days they would refund me but I don't hold much credence in that. They have a 30-day refund but they won't tell me if that's from when you receive the product or when it's ordered. I don't know if it's the product even works because I still haven't received it. They said if you send it back you have to ship it back to the factor in China which cost more than the product cost. Very shady operation.
Joan Glam NavyGold Velvet Sofa
Avoid this company. This establishment has the most unprofessional and incompetent customer service I have ever encountered.
Long story short. I ordered a sofa from Lowe's. Inspired Home is the vendor.
When the delivery never came to my house after I took the whole day off to wait for it, I called Lowe's. They said to call Inspired Home, the vendor, to get tracking info.
Well, 10 days, 13 emails and phone calls later, I FINALLY got a tracking number. Only to discover it's not mine. The tracking number they gave me was for an item going to a completely different state than mine.
So now it's almost a month since I've ordered this item. I have no idea where it is or when it's being delivered. No one at Lowe's seems to be able to help. No one at Inspired Home will return phone calls or emails, despite repeated attempts and voicemails.
They were happy to take my money right away, but delivery and customer service? Non-existent. If you can, never deal with this company EVER.
My wife purchased a beautiful white lacquer hutch from inspired homes. When she initially ordered, she never received the receipt online and in subsequent days had to call AMEX to verify the order and follow up with customer service. The customer service is virtually non- existent. Good luck talking to someone if you don’t have 6-8 hours available over a course of days to attempt to talk to someone. The best bet is the chat feature which has a day lag between question and response. When ordering the item, inspired homes stated that the hutch would arrive roughly within 2 weeks according to their website, however, after nearly 2 months and multiple phone calls, we finally received the item. OK, on to the best part, once we received the item and began assembling it, during the first steps which requires an opposing left/ right piece, we were sent to lefts (#2), these are critical pieces for assembly because they are the foundations to the hutch. We quickly informed customer service through the chat feature and finally after a week was told that they could neither send us the replacement piece or a new hutch. They did, however offer us $100 credit, which was the biggest insult. We nearly spent $1000 on the hutch not to be able to use it and then they offer $100 credit for a net loss to us of $900…plus I don’t think there is anything on there website that even costs $100. AVOID THIS COMPANY AT ALL COSTS!!!!!!
MIA somewhere 48 Dining Table Legs
Helpful criticism: Let's see... Two orders of six dining chairs were delivered without legs. No one cares. The nice lady in your chat zone did her best could by providing me a general company-wide number: 646-545-4019. Left a message. No one from Product Services called me within 48 hours either. Ho hum. There is a spate of emails back and forth with your fabulous customer service reps about missing chair legs. Look, I didn't meet the 30-day return window the first time- moving, mother's massive heart-attack yada yada - and I didn't ask for a refund. NOOOO - just please see if there're a bunch of legs in your warehouse. I bet there are. Just say'n - your product services and shipping areas need a quality control review. Moving on. Foolishly, I reordered same chairs expecting a different outcome. Insane, right? OK - yet it trumps being Mr. Magoo clueless and incompetent - sorry Mr. Magoo - uncaring, unprofessional, uncommunicative... oh wait! - where's the White Glove treatment I ordered? Sadly, there's no one I can speak with since I've exhausted your chat resources. Give Denice a raise, she's kind. As for this company's leaders, execs, supervisor, managers - they are evidently MIA like my 48 chair legs. Right now I'm within the 30-day window for this last batch of legless chairs. Bon voyage! Come and get 'em. Better yet - send 24 chair legs - that, you know, go with the chairs - and send me return labels for the three boxes of legless chairs I ordered the first time and no refund is requested. Happy Holidays.
urn shipping. Pretty much any amount they dream up because there is no receipt and we don’t know what they actually paid.
This is a company willing to suffer this review and a BBB complaint for $20. Buyer beware.
They do not pay for returned shipping like other companies do. I returned an item in January, paid $100 to do so and as of April still waiting for a refund. They made me jump through hoops to get it processed and now I learn there is a restocking fee of 20%. I would never shop here again.