Mega Seats

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Mega Seats

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DO NOT RECOMMEND! NEVER RECEIVED TICKETS! Bought my daughters tickets to go see the Frozen Musical. Was told I would receive the tickets the day prior to the show (red flag). Most other ticket m...Read on

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    DO NOT RECOMMEND! NEVER RECEIVED TICKETS!

    Bought my daughters tickets to go see the Frozen Musical. Was told I would receive the tickets the day prior to the show (red flag). Most other ticket marketplaces I have used in the past email your tickets shortly after you purchase.

    The day before the show still no tickets. I chatted online with customer support that morning. They told me not to worry that I would be receiving my tickets by that evening. That evening, still no tickets. So I called customer support. It rang and rang. Finally gave me the option to leave my number for a call back. So I did and received a call a few hours later. Again, they said not to worry that I would receive my tickets.

    Next morning (the day of the show) still no tickets. Again called customer support. Again told not to worry. At this point I was obviously worried. They told me to wait until 4:30 pm (2 hours prior to the show) and if I didn't receive them to call them again.

    Around 1 pm I found some tickets on stubhub. So I called megaseats asking for a refund and they wouldn't grant me a refund despite the show being in a few hours and not having my tickets. Again, I was told to wait until 4:30 pm. I waited and at 4:30 pm Megaseats told me they didnt have my tickets and would grant me a refund at that point. At this point I checked stubhub for the seats I had seen earlier and they were no longer available. Meanwhile my daughters had been looking forward to going to see Frozen and now I had to tell them we wouldnt be going that day.

    I have never had a worse experience with ticket brokers than with Megaseats. DO NOT USE!


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