Online Shop Reviews & Customer Experience
Mens Tuxedo
All reviewsMens Tuxedo
24% Would buy here again
All reviews (17)
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tuxedo
this company is a train wreck - I ordered a tuxedo - it was supposedly shipped and then they indicated they don't have the size so ordered another one - week goes bye and email comes with Fedex shipping number - but then another email comes and says they can't ship because it is damaged - their customer service number recording says California is "closed" because of covid and nobody can answer phones - but it September 2022 and California is not closed for covid - end result after four weeks no tuxedo for my event this weekend - really terrible company
Date of experience: September 26, 2022A Jacket
I made the decision to purchase this particular item. For a tuxedo in this price range, it exceeded my expectations. The fabric is light and airy, making it ideal for formal nights on ocean cruises to the Caribbean. The garment arrived in less than nine days after being shipped by USPS in a sturdy plastic bag. Due to the material, it did not come with any wrinkles when I took it out of the package, despite the fact that it was shipped that way. The waist is at least an inch, if not more, adjustable in and out. The slacks are not hemmed as advertised and will need to be finished by a seamstress or tailor. The jacket is well-made and has a nice cut. The tuxedo also came with a garment bag for storage or travel. I am completely satisfied with the purchase.
Suit
Absolutely disgusting customer service. Laughed at my attempt to return the suit, and I am out the full amount.
DO NOT USE THIS COMPANY. You're better off paying a little bit more. Scam company.JEAN YVES Men Dress Shoe Wingtip Formal Tuxedo for Prom amp Wedding Shoe BlackWhite Patent Two Tone and 4 more
Half of my order did not arrive. Each attempt to reconcile and customer service just says "Package Delivered." but under their on proof, the weight and number of packages proves I never received all of my order. Then they responded not all the boxes have arrived, well four months later and they still haven't arrived.
Tuxedo
Thus compnay is horrible. After two weeks no one communicated with me about the status of my order. When it did arrive. I tried to gain contact to have it returned and exchanged because it was too big. After three weeks of emailing them constantly I finally got a response stating to return the tuxedo but it would be my responsibility and to also send a $25 check or money order for exchange fees. I returned the tuxedo and sent the money order and I have yet to hear anything back from them. This is the worse customer service ever. They dont even have a way to speak to a live person about your order. Its a pandemic recording. The pandemic is pretty much over. Im out of over $250. They got their tuxedo back and I have nothibg to show for the money I spent. The tux was for a very important event. I'm disgusted.
007 James Bond White Tuxedo
PLEASE DO NOT ORDER FROM THIS COMPANY!! They’re not listed with the Better Business Bureau and you will only receive automated responses via email, you will NEVER talk to anyone about your order. The automated message keeps stating “due to the pandemic they can’t get orders out in a timely manner because of staff shortages” The entire country is operating in a far more efficient capacity currently so how’s infomenstuxedousa not? They kept my money and shipped me the wrong item. They do not return your email as promised
Tuxedo
I too am experiencing difficulty receiving my order as well as communication. I’ve sent numerous emails and only get their automated response. No way to speak to a live person. I was promised the tux would be sent weeks ago. This has been going on for well over a month. Of course, I’ve already paid for the tux and have yet to receive it.
Mens One Button Satin Trim Shawl Tuxedo in Red amp Black - 36 Short
PLEASE DO NOT ORDER FROM THIS COMPANY!! They’re not listed with the Better Business Bureau and you will only receive automated responses via email, you will NEVER talk to anyone about your order. The automated message keeps stating “due to the pandemic they can’t get orders out in a timely manner because of staff shortages” The entire country is operating in a far more efficient capacity currently so how’s menstuxedousa not? I ordered this suit almost 4 weeks ago for my son’s graduation and was told that it was on its way, when I tracked the order it shows that it’s still in Los Angeles with Fed Ex. I called Fed Ex and they explained that the product is still with the manufacturer! Menstuxedousa created a shipping label but has never shipped the product!!! No one to talk to regarding canceling my order and for a refund!! DO NOT USE THIS PLACE!! Wrote this review 05/20/22!
Tuxedo
I purchased a tuxedo suit from this website and the suit was delivered in a timely manner however it was too small so I contacted them to exchange for a larger size. They said I had to ship it back and pay for shipping and they would replace with my requested size. I paid out of pocket to ship it back and emailed them the tracking number. I had to reach back out several times due to them ignoring my emails just to find out they claimed that they didn’t ship my replacement because they had found damage on the suit but never told me this so I was waiting for no reason and didn’t send a refund. They said I could choose another item and I did and then the same thing happened I had to reach out Several times asking for a update for them to tell me they did not have that suit anymore either and now I have no refund and no suit place I paid shipping to return the suit. These people are thieves.
Tuxedo Jacket and Pants
I ordered a tuxedo jacket and pants for my son's Junior Prom on April 28, 2022. I received my order on May 3, 2022. The tuxedo jacket and pants were too large for my son and I began contacting Men's Tuxedo USW on May 7, 2022, after reading the return and exchange policy. According to the Return and Exchange policy on their website, it states that you have 14 days to return items that still have the tags in place. I have requested a return label, at least once a day, since May 7, 2022 and still haven't received a return label. I have also attempted to call and the number on the website has a number with a recording that states that you need to email them because of their staffing, due to COVID. I called a number that I obtained from my bank, several times and was unable to speak with anyone regarding my return. The sad part is that I ordered a second suit for sizing purposes, which was a perfect fit, and now I'm stuck with the larger suit. I WOULD NEVER PURCHASE ANYTHING ELSE FROM THIS COMPANY AND WOULD DEFINITELY SUGGEST THAT NO ONE ELSE DOES.
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How long ago did this happen???