Online Shop Reviews & Customer Experience
OtakuPlan
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50% Would buy here again
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T-shirts and hoodies
Over the course of three years, I've ordered 35 t-shirts/hoodies from otakuplan. My hero, one punch, death note, demon slayer, parasyte, and Trigun are among them. Every time I've received a product, I've been completely satisfied. Dealing with their support personnel has always been a pleasure, and he/they have always addressed any concerns I've expressed. He even helped me fix a pixelated hoodie that I was displeased with. They cleaned up the source material, and it was much cleaner when I got it. This is the ONLY garment I've ever had a problem with, out of the 35+ I've ordered, and they handled it gracefully. I am proud to wear these designs, shirts, and hoodies, and I want to purchase more.
3 T-Shirts 4 Hoodies
I bought 3 T-Shirts and 4 Hoodies (3 with zippers). The total was $245.93 with a $61.48 discount for buying 7 items (25% off) making the new total = $184.45.
The T-Shirts are more like a jersey with small dotted vertical lines. Looks blurry up close. Otakuplan does all returns through e-mail and they do respond fast. But, when I tried to returned my T-Shirt I get the run around.
The first time they offered me a 20% refund.
If you say no to that they will ask you to keep the T-Shirts and they'll reprint/send them again for more than 2/3rd the cost of the orginal. $22.99*3 = $68.97 - (25% discount $17.24) = $51.73. They offered to reprint/send them for $40. Yeah because I want 6 T-shirts I won't wear and waste $91.73.
Told them I don't want the T-shirts and I want my $51.73 back. I'll just buy them as hoodies because I liked how those came out.
They offered to reprint the 3 T-Shirts as hoodies for $90. You can buy 3 hoodies for $110.97 on their website. So no thanks for the $20.97 off from my $51.73.
Told them I wanted 2 additional hoodies on top of the 3 orginal ones just to see what they would say.
They gave me a total price of $169.98. LMAO You can buy 5 hoodies for $169.96 off their website. So I get no money back from the T-Shirts I don't want.
The return address on the package they send is 1206 US-130 in Burlington, NJ. They will not give me the international address to return the product. They just keep saying "Due to the high cost of international shipping, we suggested the best solution for you, instead of returning your order for exchange, would you please keep the item and we send you the order agagin?"
I won't be buying anything from this company again and advise against it if you're thinking about it.
Also I bought my itmes on 5/13/2022. It shipped 5/24/2022. I recieved it 6/2/2022. Just to give you a timeline.
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