Scarosso

Reviews, experiences and complaints

Order 2
Service 2
Price 4.7
Delivery 3.3

Total

3
100% would buy here again

Scarosso

Shoes are an essential complement to your attire. Having said that, where can you get the shoes for your next endeavours? To solve the dilemma, one such company to look for is Scarosso. Let’s find out more about them and be sure to read the customer reviews to know about the quality of their products.

About Scarosso

Scarosso was founded by Moritz Offeney, Constantin Simon and Marco Reiter in 2010. They are headquartered in Berlin, Germany but their products are produced in Montegranaro, Italy. Every pair from their range of shoe collection is handcrafted in their workshop and undergo quality controls. They source their raw materials from within Italy or the South of France. They have been featured in Vogue, Numero, Madame, Elle, GQ etc. They have partnered with various family-owned factories that make shoes. They then sell these and ship directly to the user, removing the middleman. They use several construction methods like blake rapid, welt, Sacchetto etc for making their shoes.

Products and brand collaborations of Scarosso

Scarosso currently offers to deliver to more than 50 countries all over the globe. They have several lines of shoes for both men and women. For instance, they have friulano shoes - Valentino for men and Valentina for women. These are made by hand in Friuli and limited in the number of pairs produced. They're used as slippers. They have shoes in the Ludovico line which are rubber sole shoes. Their German army line resonates with the idea of sneakers. They also have the Matthew line which has sneakers for the purpose of running. They have collaborated with several brands. For instance, Pietro Boselli and his brand Petra joined hands with Scarosso to make shoes. Similarly, they have collaborated with Lanificio F.lli Cerruti, Brian Atwood. They also offer accessories such as watches, shoe care, socks, laces and belts. For women, they also keep ballerina shoes, pumps, Chelsea boots, monks, espadrilles. Wedding shoes can also be bought here. They also sell shoe care kits and shoe trees to maintain the quality of your shoes.

Policies and returns

Scarosso offers students some discounts after verification with Student Beans. They also repair the shoes and have tracking systems so customers can know when the product will be delivered to them. When you return an item you can take store credit for the same which is valid for about one year. Otherwise, a refund using your payment method can be issued. If you received a defective item you can fill out their forms and upload photos. They do not exchange any products, however. You can return and place a new order. They have a “refer a friend” program that can help you collect referral rewards.

Complaints and compliments for Scarosso

Have you ever ordered a product from Scarosso before? If you have, we strongly urge you to share your experience with us. Are their products of good value? How would you rate the customer service of Scarosso with the other vendors? Kindly leave an unbiased customer review regarding the product. Your feedback will go a long way!

Reviews, experiences and complaints

Read independent reviews, complaints and experiences here. Be aware of where to make your purchase or rate a shop where you have made an (online) purchase yourself. This way everybody decides for themselves which shops are bad and good!

Spotlight: What do our customers say?

B
B 6 months ago
4
Support team is impossible to reach and completely unhelpful. I had a pair of shoes that were poor quality and they did nothing to resolve. No apology, no return, no store credit, nothing. D...
A
Allen Lynn 1 year ago
3
Horrible customer service!!!

Boot stated In Stock when ordered then order confirmation stated 2-4 weeks

Tried contacting them all day to change order and ZERO resp...
L
Liam 1 year ago
2
Item not shipped after a week despite delivery date passing. Customer service only reachable by email and sporadically reply just to say be patient, but give absolutely no updates. €300 for...

All reviews ( 3 )

William II Tan Suede

Support team is impossible to reach and completely unhelpful. I had a pair of shoes that were poor quality and they did nothing to resolve. No apology, no return, no store credit, nothing. Do not buy from this company.

B
B 6 months ago
Order
2
Service
2
Price
6
Delivery
6
Total
4
Would buy here again?

Boots

Horrible customer service!!!

Boot stated In Stock when ordered then order confirmation stated 2-4 weeks

Tried contacting them all day to change order and ZERO response!!

A
Allen Lynn 1 year ago
Order
2
Service
2
Price
6
Delivery
2
Total
3
Would buy here again?

Boots

Item not shipped after a week despite delivery date passing. Customer service only reachable by email and sporadically reply just to say be patient, but give absolutely no updates. €300 for boots and no idea when they will be shipped to me and no customer service to be found. Scam company with shockingly bad service.

L
Liam 1 year ago
Order
2
Service
2
Price
2
Delivery
2
Total
2
Would buy here again?

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