Silk Maison
Reviews, experiences and complaints
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Silk Maison
Clothing is one of the most desired commodities in our daily routines. The roots of human clothing may be interpreted in many ways by various ethnic and cultural groupings. Clothing styles and idiosyncrasies have developed tremendously over the years. Remarkable when you consider the fact that practically all clothing was manufactured from animal hides and skins thousands of years ago.
As the world's human population grows, so does the need for fashionable clothing and accessories. New clothing goods have been introduced by the fashion industry for some time, many of which have never been seen or heard of before.
Silk Maison has stated that it intends to offer its customers a wide range of stylish products. Customer reviews regarding Silk Maison can be found on this platform, and they could be useful in your fashion aspirations.
About Silk Maison
Silk Maison aims to make its customers look and feel effortlessly attractive by employing silk, and a supposedly sophisticated design, which it acclaims will enhance a customer’s everyday attire. The company says it is proud of its design team's ability to brighten its customers' wardrobes. Craftsmen meticulously trace every detail, from designs to the final garment, before cutting and sewing it onto the cloth, according to the company.
Silk Maison claims to feature the most fashionable design, as well as silk fabrics of the highest quality. It claims to use Grade 6A Mulberry Silk, also known as the "queen of fibers," in its products. Silk Maison also boasts of their product packaging as a perk of doing business with them. Accordingly, their packaging box is lined with a rose gold film.
How can customers contact Silk Maison
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For inquiries, comments, and suggestions, customers can contact Silk Maison via their email address, at support@silkmaison.com. Similarly, Silk Maison is active on various social media platforms, such as Facebook, Pinterest, YouTube, Twitter, and Instagram. Through these platforms, the public is updated on the company's activities and relevant information.
Products and services of Silk Maison
Silk Maison is involved in the production and sales of female silk apparel. Some of its products include the Silk Maison dresses, camisoles, tops, nightwear, shirts, jackets, and pants.
Return policy of Silk Maison
Silk Maison declares that after receiving a package, customers have 14 days to return it with the return tracking email to the company. It is important to note that returns are no longer accepted after 14 days. All other products, such as silk lingeries and personalized goods, are non-returnable and non-exchangeable.
Silk Maison also declares that it is dedicated to making long-lasting technical clothing.
As such, it is their policy to replace or work with their consumers to find a solution if their product is damaged due to material or production errors. All substitutions are made at the discretion of the organization's management.
Compliments, complaints, and tips for Silk Maison
Did you love the silk apparels you purchased from Silk Maison? Did they meet your expectations? What was it like using the materials? We would like to know about your experience in using the products; so, make sure to leave an unbiased review on this review platform. And if you have any other feedback for Silk Maison, you can also include them in your reviews.
Information
80487 Steamboat Springs
1625 Mid Valley Dr, Ste 1 Steamboat Springs, CO 80487, USA
United States
support@silkmaison.com
+1(484)3709774
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 3 )
Items are directly shipped from chinese factory. The brand does not even pretend to be a direct supplier. The fabric is fine, the cut of the dress is very poor. I was supposed to get freebie with my order, nothing came. I waited a month for the order.
Coat
DO NOT BUY FROM SILK MAISON!
I wish so badly that I had not wasted money on this fraud of a company. Do not make the mistake that I did.
After weeks of hearing nothing about the coat that I ordered, I reached out to them to ask what was going on. I was told that each item is custom made for the customer and that is why it was taking so long. However, after two months, my order arrived, not “Embroidered with our signature rose gold logo on a pearl white finish, the box is lined with rose gold film” as their site claims, but crumpled and stuffed in an old plastic bag that had been used time and time again. When I removed the coat from the bag, it was clear that it had not, as I was told, been custom made for me. At first glance, the attached tag appeared to be a small, but when looked closer, I saw that the sticker marked “small”was actually just placed over another sticker marked XL. When I checked the tag on the inside, I saw that someone had just replaced the original XL tag - damaging the lining in the process. I then measured the coat and and the measurements match the XL on their site, rather than the small. As I was measuring it, I noticed several small tears along the seams of the lining throughout the coat, along with several MAJOR sewing mistakes and damages. Another manufacturing issue is that coat is listed on their site as having “premium-grade 100% mulberry silk,“ however, the coat I received is instead lined with polyester. Other problems are that the epaulettes are two different lengths, some of the buttons are barely hanging on because they were not attached properly, the seams all along the coat are ruined, and there are blue threads coming out of the seams where the coat was damaged because someone used the wrong color of thread to repair it.
Since I spent several hundred dollars on this coat thinking it was luxury and was told by the support team that it was being made just for me, I obviously wanted to return it. I reached out to customer service THREE times, but never heard back. Nothing. I am so saddened by this. I rarely spend this kind of money on things and was completely deceived and robbed.
