Solgaard
Reviews, experiences and complaints
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Solgaard
Travel is something that refers to moving around geographical locations. Travel may be local, domestic, regional, and international, and people who love to travel experience various things throughout their journey. Keeping important stuff with you while traveling is necessary and having your all precious stuff safe and protected, you need to be very much focused on the bags which you are carrying.
Safety is the utmost desire anyone could have. People often face some incidents where they lost their luggage and can not find it even after so much hardship. So, to get rid of this problem Solgaard came forward as a company that provides highly updated bags for traveling. Please review the customer review online on our website so that you can have a clear idea before getting into shopping.
About Solgaard
Solgaard is a company that has specifications in making travel bags with such features that protect them even after they are lost. It is a US-based company specifically located in New York. The Solgaard was founded by Adrian Solgaard in 2016. Initially, the company launches only life packs, and then it expands with various products which are updated and with the latest features. The company claims to believe in intentional, and sustainable designs that help in safe traveling and environment-friendly. The company recycled plastic material found under oceans and make their products. The Solgaard team defined its mission of cleaning up 1 million pounds of trash from the ocean by the end of 2020.
Products and services provided by Solgaard
Solgaard is a company that provided eco-friendly products. The products they sell include suitcases including carry-on closest, and check-in closest, backpacks, life packs, Endeavor w closest, Horizone, The hustle backpack, shoulder bag, weekender duffle bag, Shore-Tex life pack lite, Shore-Tax Daypack, Shore-Tex Solar sling. The company also has accessories including solar banks, home base, watches, hanging toiletry kit, sling, and Dopp kit.
The company generally ships within 24-48 hours of placing orders. The US delivery typically takes within 2-5 business days for ground shipping whereas, international order takes 6-9 business days. The company accepts returns within 30 days of receiving your order and the items which needed to be returned must be in original packaging, original condition, unwashed, and unused.
The Solgaard offers a limited ten years warranty. The warranty covers only manufacturing defects including wheels, zippers, missing rivets or screws, plastic outer case, closure clasps, locking mechanisms, and handles. It does not cover defects of usage, dents, scratches, scuff, or bent frames. The information of the customer will be kept confidential and will not be shared with a third party without the consent of the customer.
Complaints, compliments, and tips for Solgaard
Please share with us your experience and give feedback regarding the product of Solgaard if used by you. We encourage you to give a review if you have any complaints, want to give tips for improvement, or Do you want to appreciate it? It would be helpful not only for the company to progress but also for other people who want to buy from Solgaard.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 2 )
Solgaard Carry On Closet
I don't even know if the suitcases are good, but their customer service is HORRENDOUS. If you write them, they send you a useless response within a couple hours. If you respond to the useless response, it takes THREE DAYS to get a response. But! You can copy that email and put a new subject line in it and get a response pretty quickly. It will likely still be useless...but at least it's a response.
I accidentally clicked the "pay" instead of the "pay in 4 installments" on their website - I immediately emailed asking if they could switch it. They can't was the response. OK, then cancel it - I wasn't planning on shelling out $600 all at once. No response.... Sent a seperate email, they refunded it. Went to re-purchase it, the code no longer works for the 20% off because I "already used it." It's a generic code, so I could actually sign in with another email and use it, but after the trash response from them, I opted to instead ask for a code (keep everything on the same email). Nope, they can't do that. The cart automatically gives you a 15% if you close out and leave the stuff in there...but at this point, I wanted the 20% on principal.
I was so frustrated I left this review on another site - they immediately responded and said "I'm unable to track down the correspondence, but if you need any additional assistance or if there's anything we can do to rectify the situation, please feel free to reach out to us at (email) and reference your username here."
I did - got the auto response and NOTHING ELSE from them.
Anyway - they lost a customer. I'm done with the waiting and crap service. I can only imagine how it will go down if something goes wrong with the suitcases.
Solgaard Carryon Closet
Been waiting for nearly 6 weeks for my order and cannot get a straight answer on when my order will ship. Would never do business with this company again. All promise and no action. GO ELSEWHERE
