Sylvane

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Sylvane

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Frederick
From Sylvane, I purchased an Aprilaire Dehumidifier with a 5-year warranty. It was "bstock" that was said to have only minor cosmetic flaws. According to their website, such units are in ...Read on

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    Aprilaire Dehumidifier

    From Sylvane, I purchased an Aprilaire Dehumidifier with a 5-year warranty. It was "bstock" that was said to have only minor cosmetic flaws. According to their website, such units are in perfect working order and come with the full manufacturer's warranty, which in this case is 5 years. I was skeptical, but Sylvane persuaded me that the device was in good working order. After about two years, it began to ice up and shut down. Prior to my purchase, I discovered that an impact had knocked the compressor out of alignment, resulting in a minor refrigerant leak. I contacted Aprilaire, who was willing to replace the unit, but after checking their records, they discovered that Sylvane had already claimed the warranty on this unit, so Aprilaire will not be replacing it. Sylvane refused to do anything.


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