Reviews, experiences and complaints
Discover Car Hire
Do you want to travel but don't own a vehicle? Do you want a car but you are out of town or is your car damaged? Discover Car Hire is here for you. Discover Car Hire is a leader in online car rental reservations. It makes renting a car easy by connecting customers in the world with rental cars and making sure the price they see is the price they pay. It has gotten ten awards till now because of its incredibly great services and growth including Travel & Hospitality Awards 2021, World's Leading Car Rental Booking Website 2020, and FT 1000- Europe's Fastest-Growing Companies - Top 100 Companies. Its high review ratings show its credibility. If you want to see it yourself, you can read the customer reviews.
About Discover Cars
Discover Cars Hire
was founded on July 16, 2013, this company came to serve locations around the world by working with both renowned international rental companies and trusted local companies. They work tirelessly to make sure their customers can find the rental car that is perfect for them. They provide the best rental car services making sure the customer knows the exact costs. They now have a big team with expert leaders - every member of their leadership has been essential to their company’s growth. In October 2019 Discover Car Hire became Discover Cars due to its global growth.
Products and Services of Discover Cars
Discover Cars claims they focus on four main areas: Customer Satisfaction, High-Quality Product, Employee Welfare and Environmental
Stewardship. They provide rental cars in 145+ countries - they have 10k+ locations and 500+ partners. Their deals can be found on leading travel search engines including Skyscanner, Travel Supermarket, and Kayak. Discover Cars includes all mandatory fees, taxes, and extras in the quoted price so there won’t be any surprises when you arrive at the rental desk provides customers with a booking experience second to none. They offer all types of cars from more than 500 partners across more than 10,000 destinations throughout the world including one-way rentals. Throughout our company’s history, we have maintained one of the highest ratings in the car rental industry on Trustpilot.
It is Simple. Book, a car on Discover Cars. Within 24 hours of booking, if you can find a better rate than on Discover Cars on any other website, simply submit a claim by email. You can negotiate the price and even if you want to cancel the book no problem, CANCELLATION IS FREE.
You can become the partners as well. If you are a blogger here is a chance for you -
Discover Cars invites those with a blog or website to enjoy a complimentary rental car. They arrange a free short-term car rental in the location of your choice in return for writing an article on your website about your trip. Not only this, they have an affiliate programme and partnership for travel companies as well.
Compliments, Complaints, and Tips For Discover Cars
If you have availed of the services from Discovers Cars before, we highly encourage you to share your experience and feedback on our website. Reviews left by the customers are highly admirable because they help the company make their service even better.
Reviews, experiences and complaints
Spotlight: What do our customers say?
There is 28 day time limit for reimburse...
We booked an automatic car at Vienna airport - the price we found on Discover was a bit suspicious...
All reviews ( 2 )
Car Rental - The quotFull Coveragequot is a fraud
The "Full Coverage" is a fraud. It has a "small letters" trap that will allow DscoverCar to avoid reimbursement of damages.
There is 28 day time limit for reimbursement claim after the car return. This is shorter than what most rental companies will provide charge request if you were misfortune to have a damage to the car.
I purchased the "Full Coverage" and had an accident which the rental car company provided the claim after 30 days. DicoverCard did not cover it, based on a paragraph in the terms that says that claims must be placed 28 days after the car return, regardless of the time the rental company claimed it.
There are better agents that provide this service without tricking their customer with the "small letter" trap.
Our first time booking a car through Discover, and it will unfortunately be our last.
We booked an automatic car at Vienna airport - the price we found on Discover was a bit suspiciously low but we went for it anyway - that was mistake number 1... When we arrived at the airport and got shuttled by a representative of the rental agency to their office, he informed us that it was a mistake since that agency does not keep any automatic cars. I cannot drive stick and I didn't want my partner to be driving alone for 6 days. So we definitely couldn't take the manual car that he offered us to have at the (still very low) price that we booked for.
We called Discover on the spot and they were completely useless - "you have to file a claim". So we did the reasonable thing when you're stranded at an airport ahead of a roadtrip that was already planned out - we got a car on the spot from a different agency for 3 times the price we booked for. As a side note, the representative of the agency we booked from was super helpful and even drove us back to the airport even though we ended up not doing business with him. Also thank god for U-Save rental agency at Vienna airport who had a car available and gave us a decent price without booking ahead.
We talked to Discover representatives on the phone during the trip, who did nothing to help and just asked that we file a claim with the invoice of the car we actually paid for.
Then the email saga began, with a lot of back and forth, where Discover "generously" refunded us the insurance we paid them up front - for a car we DIDN'T GET - and only after some very strong words reimbursed us only about a third of the amount we ended up paying. This after several emails where we basically had to haggle over the amount they were supposed to pay us back. Guess we'll never see the rest of the money they owe us. Never again.