Moro

Barstools

Horrible experience. Purchased 4 barstools in January, after 5 months of not even an email follow-up, or an ETA, I cancelled. I still have not received my credit back a month later. Only excuses. Their customer service is practically non existent. I disputed with my credit card company and was able to get them to reverse the charge. This company should be shutdown. Very dissappointed.

This store is a scam. I ordered a lamp from them, which arrived with a damaged shade and would not turn on. Customer service initially promised a refund, but kept delaying actually sending return instructions or issuing a refund and eventually stopped replying at all to email or phone.

home decor items

Placed an order Black Friday 2021. It's almost June 2022, so over 6 months later, and I have yet to receive my order. Customer service is unresponsive via email. Phone reps are rude. Wish I had read up on them before placing my order. STAY AWAY!!!

Lamp

These people should be run out of business. Ordered something in November---still hasn't arrived. It's May. They've had hundreds of my dollars tied up waiting for the 'ship to come in' without EVER reaching out to me with updates. I've had to reach out repeatedly----they rarely answer and when they do, they hang up. They are right up there with France and Sons in terms of customer service. As soon as their showroom re-opens, I am heading there to announce my experience to their customers. GO ELSEWHERE---save yourself the grief and BS. I really question what kind of business they are running.

mugs

Horrible company!!! Literally a nightmare. I ordered something and within moments of it arriving I contacted their customer service because my box came ripped up and inside the product was badly scratched. Within moments of receiving it I contacted their customer service, I called them, emailed them with pictures and proof and they had the audacity to tell me they won’t do anything about it. If you check their website it says o have few days to report the damage and I did it in the time frame yet they don’t stand behind their products or customers. Literally a nightmare! Stay away!!!!