Reviews, experiences and complaints
Are you a fan of art? Would you like your favourite photograph painted? Are you in the market for a new art store? Would you like to decorate using art? Would you like to own a painting? Did you know that art makes life more manageable, tolerable, and enjoyable apart from providing commentary about larger culture? Artexplore is an online store that sells art. You can read previous customer reviews for Artexplore to know more about the company and the products they offer.
Artexplore is an online store co-founded by a dozen young artists. Artexplore artists include Jim Chen, Jack Lin, Sam Chen, Alice Yan, June Wei and Alex He, among many other artists. The store was created to make art shopping easier by eliminating art agents, dealers, galleries, and interior decoration shops. Institutions like Artexplore academy are some which offer these art lessons. Artexplore sells its products to collectors, interior designers, architects and corporate buyers. Artexplore has grown and is now operated by a team of more than twenty people who each have a different story to tell via art. Artexplore is operated on a mission to provide hand-painted paintings.
How to use the products and services offered at Artexplore
Artexplore is an online retail store that specializes in the selling of art. Art at Artexplore is categorized differently. Artexplore sells art based on abstract, minimalist, animal, sea and beach, architecture and geometric. Artexplore also sells art based on black and white, beige, blue, yellow and grey. The products are sold in stock or made to order.
Shipping and delivery services are offered at Artexplore.
Shipping at the company is done via DHL Express and FedEx.
During shipping, the products are packaged in rigid paper tubes for safety. Shipping takes 5-7 business days via FedEx or TNT. Items in stock take 1-3 business days, while those made in order take 1-3 weeks. Artexplore offers international shipping where the buyers incur import taxes and local duties. Artexplore accepts payments via visa, master card, discover and American express.
Return and exchange policy offered at Artexplore
Artexplore offers a return policy of 30 days to receive a refund for the products that are damaged on transit and the ones that are not as per the customer's preferences. For a return to be processed, the item must be in its original packaging and condition. The company offers complimentary exchanges for damaged or stolen items on transit after the buyer sends photos of the damaged goods. To file the return, buyers are advised to contact the company via email. Framed art is nonrefundable.
Compliments, Complaints and Tips for Artexplore
Have you ever acquired art at Artexplore? Did the products match the ones you were looking for? Well, if so, then how long did it take you to purchase products from them? Were there any other services that were given to you? Then write reviews and let other customers know what you think of Artexplore.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 2 )
BRIGHT ABSTRACT ART
I purchased a beautiful unstretched painting from this shop as I plan to frame myself. The quality of this piece was amazing, the shipping time was quick and without hassle! The customer agent that I talked to was so helpful, answered any questions I had, and gave me updates on my piece throughout the order! I will definitely be ordering more art through this shop again. They have other good painting that I would love to have in my room. I highly recommend this website if you are looking for great piece of artwork and frames. Placing my next order in a short while
Avoid at all cost Be aware of hidden costs and undisclosed terms
The item arrived different to what was advertised- color scheme not matching. Advertising as shipping from the US with free returns. Now they’re expecting to cover return and customs fees for a shipment to China. Lack of support and bad communication- avoid at all costs!