Online Shop Reviews & Customer Experience
Baseball Monkey
All reviewsBaseball Monkey
0% Would buy here again
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Batting Gloves
Their communication about orders is terrible. If you do not make an order through an account you set up, they will not give you the full details. I made an order without setting up an account. The order was cancelled because my billing address and shipping address did not match up. They said they sent me an email about this, that i needed to verify my address. The only email i got was an email that said “there is an update to your order” (not that it was cancelled) and that i needed to log into my account to see the update. Since i had no account, i could not see the update. I asked them to place my order again with expedited shipping since i needed it at a certain date, and they would not waive the detla charge on the expedite fee. I was happy to pay the original purchase price plus original shipping, but not the expedite fee on what i see as a lack of communication on their side.
Poor communication and no empathy from their customer service.
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