Helloice
Reviews, experiences and complaints
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Helloice
Jewellery is decorative items worn for personal beauty. Examples of jewellery include necklace, earrings, and bracelets, among others. When worn together with clothes, they enhance beauty. The ancient people used coloured pebbles, feathers, bones and shells. The current metals used as jewels were not used until they discovered how to cut and prepare them so that their brilliance could surface. For many years metals like diamond and gold and many more have been used to create jewels. The choice of metal also affects the overall price of the ornament. Several vendors have exploited customers by overpricing their products. However, the use of innovative technological approaches such as eCommerce has led to transparency in pricing and a significant drop in price. The technical approach has also enabled customers to order and get delivery at the comfort of their homes. Customers can also place orders for a custom made pendant online, make purchases and get processed without extra expenses.
About Helloice
Founded in 2017 in Miami, US, by seven hip hop music lovers, Halloice is an online Hip-Hop jewellery shop with its offices in Los Angeles, California. Their focus is on enabling their customers to enjoy luxury at affordable prices. Gnoce Trading Co., Limited, operates the company. Their products are in different varieties, therefore, enabling their clients to compare different products. They offer both 100% 18k solid gold and 18k gold finished jewellery. Their goal is to ensure that all its customers experience luxury by providing affordable prices on all their jewellery products. They also allow customization of their products and offer assistance during the purchase period. They have affiliate programs for vendors and retailers interested in partnering with them to sell their products.
Products and Services of Helloice
Halloice has a variety of jewellery products. They include pendants, chains, bracelets, watches, earrings and rings, and women’s personalized jewellery. Halloice also has different types of customization: custom photo pendant, custom bubble necklace, script necklace, and other customizable options for jewellery. The use of a select variety of stone called Cubic Zirconia Stones, a lab-made and alternative to the natural gemstone. This stone is more scratch-resistant. Halloice have also worked on providing their customers with affordable jewels compared to other shops. Their system allows customers to track their orders. They also provide relevant information regarding intellectual property rights, influence program, return and exchange, among others.
Compliments, Complaints, and Tips for Helloice
Halloice is dedicated to enabling its clients to enjoy the luxurious jewels at an affordable price. Thus, they rely on customer feedback to create and customize their products to fit customer specifications. Halloice customers have been complaining about the delay in delivery and poor communication. Their products have taken longer than expected, and attempt to make conversation are tedious or delayed. They have also been complimented on the quality of their products. Other consumers have expressed satisfaction toward the pricing of the jewels. Finally, if you have used any of the products, we would love to get your feedback, leave a review on ReviewsBird.com.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 3 )
Necklace
I wanted to return a necklace I purchased, so I contacted them, and they responded quickly and were very understanding, but then I kept looking at the necklace I purchased and fell in love with it the more I looked at it. I responded back to them that I had decided to keep the necklace, and they were very helpful, didn't give me a hard time, and were willing to help me quickly. After I decided to keep them, they gave me a 60% off discount. Their customer service is excellent, which is rare to get by these days, especially when communicating via email rather than phone.
Awatchworth118Australian
I ordered a dragon watch from them, it looked good in the pics but I never received it. After many enquires they finally said that they didn't get a full address and the item was returned to them. I would have to give them my address again and send a further US$10 to cover postage. Silly me sent it to them and now many weeks later still no watch.
Jewellery
SCAMMED
Ordered a ring more than two months ago and they only sent free promotional products and not the ring. Refused to refund or fulfil the order. NEVER GIVE THEM YOUR MONEY!
Low quality products
The garbage i received (not the ring I ordered) was terrible quality and not as described. A pendant I received was broken when I received it. In addition, it was missing the engraving I paid for.
Overpriced
You can buy better or the exact same jewellery from Aliexpress for less than a dollar. Helloice is a Chinese drop “shipping” company. Literally unusable garbage, it is actually hard to imagine how bad the quality is.
Misleading pictures
The images on the page are stolen from others. Some of the items listed on the page have images of jewellery they not have or make. I confirmed this with the jeweller who actually made the pendant that was listed on the site. The pendant was a one-of-one custom piece that Helloice does not have, yet has listed on their page with pictures stolen from the other jeweller. I have proof of all of this, I really want to hear they respond.
Cannot cancel order
Do not buy, once they get your money you’ll never see it again! Helloice has an illegal refund policy where you cannot cancel your order! I'll be filling a police report but still won't get my money back. If you want to return the wrong and broken items they sent you (you are lucky to receive anything), you will have to pay tens of dollars to send it back to get a refund. You will not be refunded the shipping cost of the order even if you got free shipping.
Slow shipping
The package I received was missing the ring I bought but not only that, it took over a month for them to ship my order. They would have probably never sent it had I not asked where it was.
Fake reviews
Do not trust the positive reviews here as they ask you to give a five star review to get a free item added to your order, before even shipping anything. This is against the guidelines of TrustPilot, and I’ve already reported them. If you leave a negative review they contact you over email telling you to the review. In addition, all “reviews” on social media are sponsored by them.
Bad customer service
What can I say, that I already didn’t above. They will do anything to not give you what you paid for.
Will update the review, when I get my order fulfilled or refunded. Let’s see how long that will take. 😂
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