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Necklace
I wanted to return a necklace I purchased, so I contacted them, and they responded quickly and were very understanding, but then I kept looking at the necklace I purchased and fell in love with it the more I looked at it. I responded back to them that I had decided to keep the necklace, and they were very helpful, didn't give me a hard time, and were willing to help me quickly. After I decided to keep them, they gave me a 60% off discount. Their customer service is excellent, which is rare to get by these days, especially when communicating via email rather than phone.
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