Tuckernuck

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Tuckernuck

100% Would buy here again

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Candice Comstock
Extremely disappointing customer service. I inadvertently chose free shipping instead of expedited (was in a bind for an event and needed the items within 2 days). I called immediately and it was...Read on

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    Would buy here again
    Overall

    Several items

    Extremely disappointing customer service. I inadvertently chose free shipping instead of expedited (was in a bind for an event and needed the items within 2 days). I called immediately and it was after hours (they have limited customer service hours) and sent an email within 3 minutes of the error. I received an email telling me my order could not be edited or canceled, though it had yet to be processed. I called the next day, still no shipping or processing email confirmation yet, and was told the same thing by the representative. She had no apparent concern for my need and offered no solution. Super disappointed! Expected personal care from customer service from a specialty boutique company. Very impersonal.


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