Reviews, experiences and complaints
Do you also rush to stranger cities or countries every now and then in life? Finding the service that promises you the best prices for your vacations is indeed a tiring task! Out of many, City Travel is also an online booking service. Let’s read more about them and go through the customer reviews to see if their tickets are really priced well and can be relied on!
About City Travel
City Travel is an online booking service that helps in booking airline and train tickets and hotels. They have over 200 thousand hotels listed, so one can book a hotel anywhere - be it Russia or the CIS, the commonwealth of independent states. Also, one can buy train tickets for all directions of the JSC. Similarly, Russian and foreign airlines can be booked here. City Travel gives the user an electronic ticket/voucher to guarantee the registration of the flight or the hotel. To update any data like name, passport number, you need to contact the City Travel support centre by email or through customer support chat. The system offers to pay directly without redirecting the user to the hotel or respective airline or railway site.
Managing tickets at the airport and hotel
After you book a flight ticket with City Travel, you receive an e-ticket and an email containing all information like flight number, bag allowance etc. At the airport, you must show the ID on which the ticket was issued. The refund of a ticket depends on the airlines. When a hotel room is booked, City Travel sends the hotel the complete information hence carrying the voucher is not mandatory. For check-in, a passport or other identity card is required, on which the reservation was issued. Coming to railways, if you have passed the electronic registration of the train tickets, you can go to the train carriage with the printed receipt. If however, registration is incomplete, you can present the receipt and get a ticket at the ticket terminal of Russian Railways. You can also return the purchased ticket at the ticket office upon presentation of the identity card which was used when the ticket was purchased.
Provision for credit
You can buy the tickets at City Travel on credit. For this purpose Moneywall, an instalment payment service is used. You can get the ticket at the moment and pay for it later. You need to have a passport and a credit card to get the credit. Further, you can buy several tickets at once. Moneywall charges a fee for the credit, so please be sure to check for any extra charges. You can use it to pay for tickets partially as well.
Comments and compliments for City Travel
Have you ever used their booking service to get a railway or airline ticket? Perhaps got a hotel room booked? Share your feedback with us about your experience and their customer service. Also, suggest other people reading your reviews whether you will recommend their services or not. One genuine review goes a long way!
Reviews, experiences and complaints
Spotlight: What do our customers say?
04.02.2022 I received info from them that the flights were cancelled by the airline com...
All reviews ( 5 )
Tickets Minsk-Moscow, Moscow-Krasnodar, Krasnodar-Minsk
17.01.2022 I pied this company for the tickets Minsk-Moscow, Moscow-Krasnodar, Krasnodar-Minsk.
04.02.2022 I received info from them that the flights were cancelled by the airline company.
The many backs for these flights should be done within 60 days (till 06.05.2022).
Till this moment (11.05.2022) my money wasn't returned and customer service of City.Trevel is not answering my messages.
Be careful with this company!
It seems that this is a fraudulent company.
Flight from US to Moscow
I just asked those guy if they can change my flight date and it took one week to answer me. It seems that the admins hire people to this company with IQ 30 and below. So, they answered me that there is no any flight on the chose date to change it. A made a screenshot of this flight and send it to them. In 5 days more they answered me. And they just copied the same text as they sent me before. Apparently, they just tried to say that it’s impossible (obviously it’s possible, because the flights are absolutely similar to each other, they just don’t want to do anything with it). Hope to never have any deals with them. Hope they gonna work on this position for the rest of their lives, because it’s really dangerous to let such kind of people any other work.
Booked ticket with them for a family of 4 got email confirmation, after week got email from airline for only 3 person and my 3 years old missing so funny city is telling me to reach airline for that i was like what you guys are for you charged me the money whatever pathetic customer service they all hungry for money I asked to cancel it and returned me the full money , they trying to cheat and giving me reason to put on cancel charges on their mistake they trying to put on you so didn’t refund me a penny I am going to court and hopefully this will make this scam closed here so our fellow passengers can be saved don’t get in to this trap they are scammers customer service is in India so be careful all
Tickets from Antalya to Perm
The company is a scam their web site are full of tickets at very cheap prices but these tickets do not exist. They do not have any contact numbers or e-mail address on their web site, a hallmark of scammers.
I bought a ticket to Saudi Arabia and returned it for personal reasons. They approved a refund but ignored me after that. I contacted the airlines directly and was told that refund was sent to city.travel agent. They got my refund and disappeared.