Trip.com
Reviews, experiences and complaints
Total
Trip.com
Are you interested in traveling? Would you like to book a ticket and travel to your place of destination? Travelling is proven as one of the ways to stream off from work. You may be in a family vacation and needed to spend some time off with family and friends. Then you can try to check on Trip.com. Trip.com offers travel products of different kinds to ensure that a customer can travel to a place of their choice. Read their previous online customer reviews and get to understand more about their services.
About Trip.com
Trip.com is a global online travel agency operated by Trip.com
Travel Singapore Pte. Ltd. It is a limited company with an address at 1 Harborfront Ave, Keppel Bay Tower, Singapore. The website assists customers to determine the availability of travel products and services and gathering travel information. Trip.com also includes conditions for the travel products. You can check out the Trip.com reviews and get to understand how they operate in detail as well as get to know what other people have to say about them.
Products and Services offered at Trip.com
Trip.com allows a customer to book train tickets, flight tickets, car rentals, attraction tickets, hotels and airport transfers provided by third-party suppliers
. Travel products also include tours, trips, ferry tickets, cruises and bus tickets depending on the country a customer book from. Trip.com customer service also provides bookings that are made on the website. While booking, details such as name, contact details, ID details, dates and payment details should be confirmed that it is accurate and complete. A confirmation email is sent when the booking is completed. A customer is assigned a booking number and payment can be paid at the time of travel product or prepaid online depending on which kind of booking it is.
Change or Refund Policy offered at Trip.com
Changes, refunds and Trip.com cancellation policy can be requested at the website using the email that was used for booking via the customers' accounts. When the flight ticket permit is changed, the flights that one can change to may be limited by a third-party flight ticket provider or airline therefore some options may not be available on the website. Some flight tickets cannot be changed or canceled therefore the customer is advised to read the terms written before finalizing their booking.
Compliments, Complaints and Tips for Trip.com
Have you ever used any of the services from Trip.com before? Were any of their services of any help to you? How easy and fast was it to locate your flight of choice? Was there any other customer care service that was offered unto you by them? If so, then let us know how that worked out for you. You can refer other potential customers to try out the services from Trip.com. Write reviews and let other people know what you have to say about Trip.com before they use their services and products as well.
What type of company is Trip.com? Then share your experience and feedback with Trip.com when you were booking for your flights to your destinated area.
Blog
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 39 )
Flight ticket
I would like to appreciate the customer service, which I got from Owen and the team. I mistakenly made my purchase for a flight ticket and I wanted to cancel the process before issuing. Even though I contacted customer service before issuing the ticket, the ticket was issued due to technical limitations. And, because of the ticket’s policy, I was informed that I can get one-thirds of my purchase.
Despite the refund policy, Owen and his team showed empathy and solved my problem. I have to say. I was very stubborn and somewhat aggressive, but they were always very calm and professional and tried their best to figure out what they can offer.
Not only I am very happy with the result that Owen and the team offered, but also I am very satisfied with how they treated me as a valuable customer during the process.
Again, I would like to express my deep appreciation to Owen and the customer success team; their agility, patience, and flexibility.
I will use Trip.com again for my next trip!
airliine tickets
trip.com sold me a ticket for a flight that departs in 72 hours and the airline says they are "likely" to cancel the flight. trip.com refuses to do anything proactive to re-book my flight on a non-cancelled carrier. I guess they are going to wait until I am at the airport and the airline decides to cancel officially, then I will be in a world of hurt because this company does not stand by its obligation to get me to my destination as the agreed to when I purchased the ticket. After more than an hour on the phone with their agent, the only ideas that have emerged from them are "sorry," "won't," and "no." Sure was a different tune before they had my money.
Flight ticket
Experienced the same problem as others have mentioned. I was sold an Air-Canada (AC) ticket, but nothing was mentioned about transit-visa requirements. I made an attempt to change the ticket, but it was refused by trip.com mentioning that it was an AC non-refundable ticket. I talked to three different customer service reps who gave three different answers including 1. We will try to rebook you with a re-route 2. We will try to get a refund 3. We can't do anything, it is your problem. At the end, I spent three hours resolving this with AC who happily gave me a future credit, but also mentioned trip.com should have given me the same as they were the booking agency. Horrible experience and customer service -- save yourself the pain and don't fall for traps.
Flight Changes
Flight Changes
We booked a 09.25 flight from Brisbane to Port Moresby (QF057) on 1st March 2023. We received tickets almost immediately. So far so good. Almost as soon as the e-tickets arrived we had to change the flight for the same time on the next day. Within an hour I contacted trip.com and they wanted GBP 371.80 to change a GBP384.40 airfare!! Part of the cost was GBP94.30 x 2 for ticket price differential. Having again looked at their website there was no price differential between the two flights. It is not a question of whether we ticked all the "extra" boxes but a matter of mis-representation and greed.
Flights
This company is the biggest rip off I have ever had the misfortune of using.
Wish I'd read reviews before I handed over my money which they now won't pay back for a cancelled flight. Instead they palm you off to the airline who won't help as you can't get through security because the phone number and address are not yours but some place in Shanghai!
HOTEL
DO NOT USE TRIP.COM
BOOKED TRIP TO PARIS. TRIP.COM SHOWED HOTEL IN ONE LIGHT. ON ARRIVAL IT WAS ABSOLUTELY HORRID. WORSE STILL, STAFF, INCLUDING MANAGER OF ABSOLUTE NO HELP. EVEN OTHER GUEST WERE COMPLAINING.
ON RETURN, CONTACTED TRIP.COM FOR REFUND. TO DATE, THEY HAVE SIDED WITH THE HOTEL DESPITE PLENTY OF EVIDENCE, INCLUDING HAVING CONTRACTED A SKIN RASH WHILST AT THE HOTEL.
ABSOLUTELY NO ONE CARES ABOUT US, THE GUEST. THIS INCLUDES THE CEO, JANE SUN. SHE CAN'T EVEN BE BOTHERED TO RESOND TO EMAILS.
DO NOT USE THEIR SERVICE!!!!!
Flights
Shocking. AVOID AVOID AVOID.
I was linked through from Skyscanner, so I thought it would be a reputable company.
They booked the flight with their own Chinese company details, so I am unable to monitor my own flight.
I have spent hours trying to explain this to them, but each time a different member of staff comes back with a slightly different answer. None of them good. None of them a refund.
Do not be tempted to go through this company, they should be banned.
I should have done my research, as one quick google shows you this is a company to be fully avoided.
Onlineticketing
Trip.com site doesn't provide accurate flight details and requirements. I've made a booking for 3 passengers ( 2 adults and 1 child above 2 years old) from Abu Dhabi to Casablanca (Abu dhabi to Catania ...Catania to Casablanca) a transit flight where it was not mentioned anywhere that a visa is required to enter Catania. Now I can't cancel the ticket nor be refunded. This website is unreliable and unprofessional in their dealings with ticketing process and misleading the customers. Absolutely no transparency in their dealings.
Flighttickets
The worst experience we have ever had with a traveling agency, they lying about information, misleading and don’t care about their customers, NEVER AGAIN.
AirTickets
My nightmare began since Day 1 of my booking with TRIP.COM. My ticket was issued with incorrect name & insurance dates .
I had contacted their service agents with unreliable assurance that my issues will be resolved.
TRIP.COM had no intention to solve my problem, hence directed me to JAL for help. However, as I bought from tour agency, JAL does not have the rights to do name amendment unless TRIP.COM inform them to do so.
Hence, I tried to approach their sevice agents but was told that they have to submit a letter to get approval from JAL!
This is ridiculous!! I was strongly advised by JAL staff to inform TRIP.COM to call /email them directly n my name will be corrrected. Unfortunately, TRIP.COM keep pushing their responsibility till now.
Yesterday, I received an email from TRIP.COM that I need to made a payment fee for name amendment but with "NO GUARANTEE RESULT"! If I do not proceed the payment within 24 hours, they have the rights to cancel my Air Ticket with no money refund!
A Day light robbery Tour Agency!!! Please avoid & do not be the next victim like me.
