Trip.com

All reviews

Trip.com

20% Would buy here again

Reviews, complaints & experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best online shops and service providers from the impressions they with people. Customers now get to decide which brands are worthy and which are not!

Spotlight: What are our customers saying?

G
Gert Rijsdijk
Don't book through Trip.com! They advised that the car rental company's business hours were 24/7, however the business hours were 8am-8pm. We arrived after 8pm and the rental company did not want ...Read on
G
Gerald W.
I would like to appreciate the customer service, which I got from Owen and the team. I mistakenly made my purchase for a flight ticket and I wanted to cancel the process before issuing. Even though...Read on
M
M Sandhu
Experienced the same problem as others have mentioned. I was sold an Air-Canada (AC) ticket, but nothing was mentioned about transit-visa requirements. I made an attempt to change the ticket, but ...Read on
L
Lou
A complete rip off! They falsely lead you to believe you need add ons, such as their 'cancellation guarantee policy' (which does nothing other than give you pocket change back should you actually ...Read on
S
Silvia
There was no information on trip.com website which states I need to apply Schengen visa when I was making this booking, so I did not aware that I need to apply a Schengen visa for the short transit...Read on

All reviews (5)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    car rental

    Don't book through Trip.com!
    They advised that the car rental company's business hours were 24/7, however the business hours were 8am-8pm. We arrived after 8pm and the rental company did not want to help us.
    The rental company told us they haven't charged us for the booking, but Trip.com does not want to refund us the money. So no car and over £350 poorer...


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Flight ticket

    I would like to appreciate the customer service, which I got from Owen and the team. I mistakenly made my purchase for a flight ticket and I wanted to cancel the process before issuing. Even though I contacted customer service before issuing the ticket, the ticket was issued due to technical limitations. And, because of the ticket’s policy, I was informed that I can get one-thirds of my purchase.
    Despite the refund policy, Owen and his team showed empathy and solved my problem. I have to say. I was very stubborn and somewhat aggressive, but they were always very calm and professional and tried their best to figure out what they can offer.
    Not only I am very happy with the result that Owen and the team offered, but also I am very satisfied with how they treated me as a valuable customer during the process.
    Again, I would like to express my deep appreciation to Owen and the customer success team; their agility, patience, and flexibility.
    I will use Trip.com again for my next trip!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Flight ticket

    Experienced the same problem as others have mentioned. I was sold an Air-Canada (AC) ticket, but nothing was mentioned about transit-visa requirements. I made an attempt to change the ticket, but it was refused by trip.com mentioning that it was an AC non-refundable ticket. I talked to three different customer service reps who gave three different answers including 1. We will try to rebook you with a re-route 2. We will try to get a refund 3. We can't do anything, it is your problem. At the end, I spent three hours resolving this with AC who happily gave me a future credit, but also mentioned trip.com should have given me the same as they were the booking agency. Horrible experience and customer service -- save yourself the pain and don't fall for traps.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    short haul flights

    A complete rip off!
    They falsely lead you to believe you need add ons, such as their 'cancellation guarantee policy' (which does nothing other than give you pocket change back should you actually need it). If you do need to cancel for any reason then even your baggage is classed as an add-on & they refuse to refund it (which of course on a short haul flight is almost more expensive than the flight itself & they will not incur any costs for themselves - in my eyes this is stealing) I was offered less than a 3rd of my money back for absolutely zero work on their part.
    Of course its all in the small print so there nothing you can do about it! Just a money making scam for those of us who unfortunately don't read the small print before the make a rushed booking! How they can justify keeping your expensive baggage fee's i will never know!! I have checked with Ryan Air and they are not charged for this, thus again, stealing your money.
    They charge much more than other agents, and certainly way over the price you will be directly charged by booking with the carrier.
    Avoid at all costs - I will never use this company again and will actively seek to deter others.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Flights

    There was no information on trip.com website which states I need to apply Schengen visa when I was making this booking, so I did not aware that I need to apply a Schengen visa for the short transit in Helsinki airport, therefore, Ryanair airline could not issue me the boarding pass yesterday, I am really depressed as I spent all my efforts and money to prepare this trip, and I miss my home town a lot, I really want to go back to my hometown, I took all the Covid tests and vaccines that requested for this trip but now I am unable to travel as I am unable to apply Schengen visa now because my UK visa has also expired yesterday, I contacted Trip.com, the flights were non-refundable but they are changeable , however they can not find any flights available to change but they should issue me refund by their voucher at least for me to change the flight later when the connecting flight becomes available, i have been waiting for more than 3 days, still no response from them!

    It was not clearly stated on their website that a Schengen visa might be required when I made the booking, and also after I made the booking, my flight details are also not stated clearly and it is not stated on the transit flight area that a Schengen visa might be required, the notice provided is inconsistent as The website page only stated baggage not checked through and on the mobile app it stated baggage not checked through and two different terminals!

    The Shengen visa requirement is important information and they failed to ensure it clearly stated and it should be placed at the noticeable area. It is shameful that they amended their information quietly, just one day after I made the complaint, that is unfair!

    They could not find any flights available to change, and refuse to issue any vouchers! The customer service adviser called me on Sun 16th January 22, said to minimize my loss, but I still have not heard back their solutions yet! unreliable! I am very disappointed, they tried their best to get their commission, if something happens they just simply push it to the airline company, and let you wait for ages, and they are unable to give any solution. In this case I'd better book through airline company directly next time, really disappointed after sale service. Be careful and think twice before you buy anything from this agency, they don't mind to make mistakes as they got experience to cover. Avoid this agency!


Others also viewed

Logo CheapAir.com
CheapAir.com

Over the years, the air transportation economy has always been synonymous with two qualities - fast and costly. Travel agencies are your best bet a...

Logo Evan Evans Tours
Evan Evans Tours

Britain's rich cultural heritage makes it an exciting tourist destination. From the regal Victorian architecture, the refreshing landscape, and the...

Logo Avoya Travel
Avoya Travel

There are too many options for holidays. Should you go on a cruise, to an amusement park, or fly away to an exotic destination? Planning your ...

Logo Youtravel.me
Youtravel.me

Traveling is enjoyed by people of all ages. Traveling presents many great opportunities. The traveler gets to try new things, make choices, reward ...

Trip.com

Are you interested in traveling? Would you like to book a ticket and travel to your place of destination? Travelling is proven as one of the ways to stream off from work. You may be in a family vacation and needed to spend some time off with family and friends. Then you can try to check on Trip.com. Trip.com offers travel products of different kinds to ensure that a customer can travel to a place of their choice. Read their previous online customer reviews and get to understand more about their services.  

About Trip.com 
Trip.com is a global online travel agency operated by Trip.com Travel Singapore Pte. Ltd. It is a limited company with an address at 1 Harborfront Ave, Keppel Bay Tower, Singapore. The website assists customers to determine the availability of travel products and services and gathering travel information. Trip.com also includes conditions for the travel products. You can check out the Trip.com reviews and get to understand how they operate in detail as well as get to know what other people have to say about them.  

Products and Services offered at Trip.com 
Trip.com allows a customer to book train tickets, flight tickets, car rentals, attraction tickets, hotels and airport transfers provided by third-party suppliers. Travel products also include tours, trips, ferry tickets, cruises and bus tickets depending on the country a customer book from. Trip.com customer service also provides bookings that are made on the website. While booking, details such as name, contact details, ID details, dates and payment details should be confirmed that it is accurate and complete. A confirmation email is sent when the booking is completed. A customer is assigned a booking number and payment can be paid at the time of travel product or prepaid online depending on which kind of booking it is.  

Change or Refund Policy offered at Trip.com 
Changes, refunds and Trip.com cancellation policy can be requested at the website using the email that was used for booking via the customers' accounts. When the flight ticket permit is changed, the flights that one can change to may be limited by a third-party flight ticket provider or airline therefore some options may not be available on the website. Some flight tickets cannot be changed or canceled therefore the customer is advised to read the terms written before finalizing their booking.  

Compliments, Complaints and Tips for Trip.com 
Have you ever used any of the services from Trip.com before? Were any of their services of any help to you? How easy and fast was it to locate your flight of choice? Was there any other customer care service that was offered unto you by them? If so, then let us know how that worked out for you. You can refer other potential customers to try out the services from Trip.com. Write reviews and let other people know what you have to say about Trip.com before they use their services and products as well.  

What type of company is Trip.com? Then share your experience and feedback with Trip.com when you were booking for your flights to your destinated area.