Trip.com
Reviews, experiences and complaints
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Trip.com
Are you interested in traveling? Would you like to book a ticket and travel to your place of destination? Travelling is proven as one of the ways to stream off from work. You may be in a family vacation and needed to spend some time off with family and friends. Then you can try to check on Trip.com. Trip.com offers travel products of different kinds to ensure that a customer can travel to a place of their choice. Read their previous online customer reviews and get to understand more about their services.
About Trip.com
Trip.com is a global online travel agency operated by Trip.com
Travel Singapore Pte. Ltd. It is a limited company with an address at 1 Harborfront Ave, Keppel Bay Tower, Singapore. The website assists customers to determine the availability of travel products and services and gathering travel information. Trip.com also includes conditions for the travel products. You can check out the Trip.com reviews and get to understand how they operate in detail as well as get to know what other people have to say about them.
Products and Services offered at Trip.com
Trip.com allows a customer to book train tickets, flight tickets, car rentals, attraction tickets, hotels and airport transfers provided by third-party suppliers
. Travel products also include tours, trips, ferry tickets, cruises and bus tickets depending on the country a customer book from. Trip.com customer service also provides bookings that are made on the website. While booking, details such as name, contact details, ID details, dates and payment details should be confirmed that it is accurate and complete. A confirmation email is sent when the booking is completed. A customer is assigned a booking number and payment can be paid at the time of travel product or prepaid online depending on which kind of booking it is.
Change or Refund Policy offered at Trip.com
Changes, refunds and Trip.com cancellation policy can be requested at the website using the email that was used for booking via the customers' accounts. When the flight ticket permit is changed, the flights that one can change to may be limited by a third-party flight ticket provider or airline therefore some options may not be available on the website. Some flight tickets cannot be changed or canceled therefore the customer is advised to read the terms written before finalizing their booking.
Compliments, Complaints and Tips for Trip.com
Have you ever used any of the services from Trip.com before? Were any of their services of any help to you? How easy and fast was it to locate your flight of choice? Was there any other customer care service that was offered unto you by them? If so, then let us know how that worked out for you. You can refer other potential customers to try out the services from Trip.com. Write reviews and let other people know what you have to say about Trip.com before they use their services and products as well.
What type of company is Trip.com? Then share your experience and feedback with Trip.com when you were booking for your flights to your destinated area.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 44 )
Flights
Had a flight booked through them 3 months in advance just to get to the airport and find flight has been delayed 2days! Contacted the airline and got the obvious runaround and got told that I should I have been notified by trip.com and there response after all this is we can offer you a refund on your flight's and that is it ....... No reschedule of flights no cares at all NEVER USE THIS ITS A SCAM
Badmisleadingcostumersservice
Very bad costumer service.
The order of round trip is consumerism of the company.
I order round trip from TLV to Catania and back. Unfortunately our flight to Catania was canceled by Wizz due Vulcan activity.
Trip company told us that the will return only one way ticket because the tickets not recognized as round trip tickets.
Very very bad costumer supporter !!
Tickets
I booked 2 tickets to travel back from Vietnam to the Netherlands after our honeymoon. When i got the tickets i saw i made a big mistake. I Booked for 1-12 instead of 1-1
It scared me and in panic i tried to cancel the order. As it al was in the German language, i dit not understand exactly what it said.
Moments later i get an email that it is canceled and i get 69 dollar back from the original 884 dollar i payed.
Contacted Trip, but they would not do anything to help me. So they earned more then 800 dollar and had to deliver nothing.
First we had contact via email. Just now i received a long call from the UK, but that was actualy only ro say, sorry but we keep your money. I asked to speak to her bossen and she said to put me on hold. But she hung up on me.
I am asking here if people who had a simmilar problem with this company, please contact me, so we can claim our money as a group. You can fing me on Facebook with the name Ben Aarts. I live in Curaçao, so you know you found the right person.
Flight
Flight 1 lands at 9:30. Connecting Flight 2's gate closes at 10:00; I'm sorry, 10:03 according to Margo. Flight 1's doors open at 9:50, leaving me with exactly 13 mins to navigate a new airport, get through passport control, security and customs to catch Flight 2. However, apparently, Margo advises this is PLENTY of time for a passenger to make it from 1 flight to another as he repeatedly said as if he were set to repeat mode on Spotify. Obviously Margo did not understand that if this were enough time, I would not have spent half my day speaking with him and several other representatives about missing a flight I only had 13 mins to get to. Apparently there "missed flight security guarantee" is a lie as they'd rather leave me stranded in a foreign country than to refund my ticket or to place me on another flight. There customer service (from all but one female representative was absolutely atrocious). I would have definitely accepted a partial refund or to pay for a flight difference, but they just actually genuinely do not care about you. It's like them being a decent human being or actually helping you make it home safely gets taken out of their pay cheque. I would avoid trip.com at all costs, there are way better 3rd party booking agencies or just book directly with the airline, you have more protection and friendlier representatives.
HOTEL
DO NOT USE TRIP.COM
BOOKED TRIP TO PARIS. TRIP.COM SHOWED HOTEL IN ONE LIGHT. ON ARRIVAL IT WAS ABSOLUTELY HORRID. WORSE STILL, STAFF, INCLUDING MANAGER OF ABSOLUTE NO HELP. EVEN OTHER GUEST WERE COMPLAINING.
ON RETURN, CONTACTED TRIP.COM FOR REFUND. TO DATE, THEY HAVE SIDED WITH THE HOTEL DESPITE PLENTY OF EVIDENCE, INCLUDING HAVING CONTRACTED A SKIN RASH WHILST AT THE HOTEL.
ABSOLUTELY NO ONE CARES ABOUT US, THE GUEST. THIS INCLUDES THE CEO, JANE SUN. SHE CAN'T EVEN BE BOTHERED TO RESOND TO EMAILS.
DO NOT USE THEIR SERVICE!!!!!
Flights
Shocking. AVOID AVOID AVOID.
I was linked through from Skyscanner, so I thought it would be a reputable company.
They booked the flight with their own Chinese company details, so I am unable to monitor my own flight.
I have spent hours trying to explain this to them, but each time a different member of staff comes back with a slightly different answer. None of them good. None of them a refund.
Do not be tempted to go through this company, they should be banned.
I should have done my research, as one quick google shows you this is a company to be fully avoided.
Onlineticketing
Trip.com site doesn't provide accurate flight details and requirements. I've made a booking for 3 passengers ( 2 adults and 1 child above 2 years old) from Abu Dhabi to Casablanca (Abu dhabi to Catania ...Catania to Casablanca) a transit flight where it was not mentioned anywhere that a visa is required to enter Catania. Now I can't cancel the ticket nor be refunded. This website is unreliable and unprofessional in their dealings with ticketing process and misleading the customers. Absolutely no transparency in their dealings.
Flighttickets
The worst experience we have ever had with a traveling agency, they lying about information, misleading and don’t care about their customers, NEVER AGAIN.
AirTickets
My nightmare began since Day 1 of my booking with TRIP.COM. My ticket was issued with incorrect name & insurance dates .
I had contacted their service agents with unreliable assurance that my issues will be resolved.
TRIP.COM had no intention to solve my problem, hence directed me to JAL for help. However, as I bought from tour agency, JAL does not have the rights to do name amendment unless TRIP.COM inform them to do so.
Hence, I tried to approach their sevice agents but was told that they have to submit a letter to get approval from JAL!
This is ridiculous!! I was strongly advised by JAL staff to inform TRIP.COM to call /email them directly n my name will be corrrected. Unfortunately, TRIP.COM keep pushing their responsibility till now.
Yesterday, I received an email from TRIP.COM that I need to made a payment fee for name amendment but with "NO GUARANTEE RESULT"! If I do not proceed the payment within 24 hours, they have the rights to cancel my Air Ticket with no money refund!
A Day light robbery Tour Agency!!! Please avoid & do not be the next victim like me.
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