Trip.com
Reviews, experiences and complaints
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Trip.com
Are you interested in traveling? Would you like to book a ticket and travel to your place of destination? Travelling is proven as one of the ways to stream off from work. You may be in a family vacation and needed to spend some time off with family and friends. Then you can try to check on Trip.com. Trip.com offers travel products of different kinds to ensure that a customer can travel to a place of their choice. Read their previous online customer reviews and get to understand more about their services.
About Trip.com
Trip.com is a global online travel agency operated by Trip.com
Travel Singapore Pte. Ltd. It is a limited company with an address at 1 Harborfront Ave, Keppel Bay Tower, Singapore. The website assists customers to determine the availability of travel products and services and gathering travel information. Trip.com also includes conditions for the travel products. You can check out the Trip.com reviews and get to understand how they operate in detail as well as get to know what other people have to say about them.
Products and Services offered at Trip.com
Trip.com allows a customer to book train tickets, flight tickets, car rentals, attraction tickets, hotels and airport transfers provided by third-party suppliers
. Travel products also include tours, trips, ferry tickets, cruises and bus tickets depending on the country a customer book from. Trip.com customer service also provides bookings that are made on the website. While booking, details such as name, contact details, ID details, dates and payment details should be confirmed that it is accurate and complete. A confirmation email is sent when the booking is completed. A customer is assigned a booking number and payment can be paid at the time of travel product or prepaid online depending on which kind of booking it is.
Change or Refund Policy offered at Trip.com
Changes, refunds and Trip.com cancellation policy can be requested at the website using the email that was used for booking via the customers' accounts. When the flight ticket permit is changed, the flights that one can change to may be limited by a third-party flight ticket provider or airline therefore some options may not be available on the website. Some flight tickets cannot be changed or canceled therefore the customer is advised to read the terms written before finalizing their booking.
Compliments, Complaints and Tips for Trip.com
Have you ever used any of the services from Trip.com before? Were any of their services of any help to you? How easy and fast was it to locate your flight of choice? Was there any other customer care service that was offered unto you by them? If so, then let us know how that worked out for you. You can refer other potential customers to try out the services from Trip.com. Write reviews and let other people know what you have to say about Trip.com before they use their services and products as well.
What type of company is Trip.com? Then share your experience and feedback with Trip.com when you were booking for your flights to your destinated area.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 44 )
HOTEL
DO NOT USE TRIP.COM
BOOKED TRIP TO PARIS. TRIP.COM SHOWED HOTEL IN ONE LIGHT. ON ARRIVAL IT WAS ABSOLUTELY HORRID. WORSE STILL, STAFF, INCLUDING MANAGER OF ABSOLUTE NO HELP. EVEN OTHER GUEST WERE COMPLAINING.
ON RETURN, CONTACTED TRIP.COM FOR REFUND. TO DATE, THEY HAVE SIDED WITH THE HOTEL DESPITE PLENTY OF EVIDENCE, INCLUDING HAVING CONTRACTED A SKIN RASH WHILST AT THE HOTEL.
ABSOLUTELY NO ONE CARES ABOUT US, THE GUEST. THIS INCLUDES THE CEO, JANE SUN. SHE CAN'T EVEN BE BOTHERED TO RESOND TO EMAILS.
DO NOT USE THEIR SERVICE!!!!!
Flights
Shocking. AVOID AVOID AVOID.
I was linked through from Skyscanner, so I thought it would be a reputable company.
They booked the flight with their own Chinese company details, so I am unable to monitor my own flight.
I have spent hours trying to explain this to them, but each time a different member of staff comes back with a slightly different answer. None of them good. None of them a refund.
Do not be tempted to go through this company, they should be banned.
I should have done my research, as one quick google shows you this is a company to be fully avoided.
Onlineticketing
Trip.com site doesn't provide accurate flight details and requirements. I've made a booking for 3 passengers ( 2 adults and 1 child above 2 years old) from Abu Dhabi to Casablanca (Abu dhabi to Catania ...Catania to Casablanca) a transit flight where it was not mentioned anywhere that a visa is required to enter Catania. Now I can't cancel the ticket nor be refunded. This website is unreliable and unprofessional in their dealings with ticketing process and misleading the customers. Absolutely no transparency in their dealings.
Flighttickets
The worst experience we have ever had with a traveling agency, they lying about information, misleading and don’t care about their customers, NEVER AGAIN.
AirTickets
My nightmare began since Day 1 of my booking with TRIP.COM. My ticket was issued with incorrect name & insurance dates .
I had contacted their service agents with unreliable assurance that my issues will be resolved.
TRIP.COM had no intention to solve my problem, hence directed me to JAL for help. However, as I bought from tour agency, JAL does not have the rights to do name amendment unless TRIP.COM inform them to do so.
Hence, I tried to approach their sevice agents but was told that they have to submit a letter to get approval from JAL!
This is ridiculous!! I was strongly advised by JAL staff to inform TRIP.COM to call /email them directly n my name will be corrrected. Unfortunately, TRIP.COM keep pushing their responsibility till now.
Yesterday, I received an email from TRIP.COM that I need to made a payment fee for name amendment but with "NO GUARANTEE RESULT"! If I do not proceed the payment within 24 hours, they have the rights to cancel my Air Ticket with no money refund!
A Day light robbery Tour Agency!!! Please avoid & do not be the next victim like me.
AirTickets
My nightmare began since Day 1 of my booking with TRIP.COM. My ticket was issued with incorrect name & insurance dates .
I had contacted their service agents with unreliable assurance that my issues will be resolved.
TRIP.COM had no intention to solve my problem, hence directed me to JAL for help. However, as I bought from tour agency, JAL does not have the rights to do name amendment unless TRIP.COM inform them to do so.
Hence, I tried to approach their sevice agents but was told that they have to submit a letter to get approval from JAL!
This is ridiculous!! I was strongly advised by JAL staff to inform TRIP.COM to call /email them directly n my name will be corrrected. Unfortunately, TRIP.COM keep pushing their responsibility till now.
Yesterday, I received an email from TRIP.COM that I need to made a payment fee for name amendment but with "NO GUARANTEE RESULT"! If I do not proceed the payment within 24 hours, they have the rights to cancel my Air Ticket with no money refund!
A Day light robbery Tour Agency!!! Please avoid & do not be the next victim like me.
Flight
AVOID AT ALL COSTS if you don't want a headache. Booked a ticket for myself and 2 kids, but they split into 2 tickets allocating me to seat separately with 2 kids under 10. They said its airlines policy but I flew so many times with the airlines and never had a problem. Booking through opodo etc was all good. Just trip.com have a silly excuse blaming on airlines when I fly with them few times a year. They did not bother to put 100% into sorting issue, the easiest option was to blame me on making the mistake(which I definitely haven't) so then blamed airlines. Will never ever use their service. Totally useless.
Hotel
Trip has to be a legitimate scam company because he literally lied to me about a refund for 3 weeks. I booked a hotel through them, one that wasn't suppose to be charged to my card until I got to the hotel. Guess what, as soon as I hit the submit button the funds were immediately deducted from my account. I called them 3 mins after the booking to cancel and they confirmed all was good and I should receive my refund within 3-5 business days. Well that came and left and after 3 weeks and many attempts to get my money back, I called the hotel myself and they confirm that Trip.com never called them to report a cancellation and they never contacted them regarding a refund. They lied to me for 3 weeks, calling and emailing me telling me they reaching out but they never did. After I caught them in a lie that pretty much told me I'm on my own and I need to contact the hotel and they done. WTH! What kind of service is this? I will never book with this company ever again because they lie and do whatever they can to keep you money. I will do all I can to notify people to not do business with this company because if they wanted to just take my money they should've just said that from day one. Thieves!!!!!
Ticketstoattraction
I book tickets for May 24th 2023 and even their confirmation email listed the "use date" as such, but the tickets themselves said they were only valid for the month of March 203. Customer service is a joke. No one is willing to help. I doubt that even those tickets would work. I disputed the charge with paypal because this is a scam. Just read the amount of negative reviews here and see how they have a person posting the same reply to all the negative reviews. Such a shame.
Flightticket
I booked my flights through them and when sht hits the fan, they will leave you hanging! They will not fully and correctly help you when you badly need their assistance. They will pass you to multiple departments where all the managers are “busy and cannot talk unless their is a schedule requested”, they will give you contracting statements and will drag you and your issue!
READ ONLINE REVIEWS FIRST and you’ll fond out while they have consistent bad reviews!
I REGRET GOING THROUGH YOU GUYS AND I HOPE A LOT OF PEOPLE SEE THIS SO THEY DONT EXPERIENCE THE SAME THING!
