Trip.com

I bought ticket from Phuket to Bangkok Thru trip .com and I also paid airport pick-up , from Bkk to shangrila hotel Feb 13,2023 . But nobody showed , we waited for more than an hour… I ask the help of the hotel Representative , cannot find our names and the transportation provider. It was bad experienced and tiring , I ask for refund they wont my money …. This company is not real able, not helpful they suck … please avoid the problem do not use this company, they ripped me off , did not refund my money I paid without receiving the service… VERY BAD Customer service .

G

Grace 1 year ago

0

0

Reply

I have booked the flight ticket through trip.com and due to family emergency I had to move the dates or cancel. As per ticket policy for the change fee is 18$ + fare difference.

But they are giving their own fair difference which is literally double the amount of ticket price in actual airline website. Looks like their intention is customer to pay one more ticket price for change. This is lie change fee is 18$, they will rob you and make sure pay double the price or loose your light booking.

Tried calling customer service more than 10 times to resolve, agents are acting like they are dumb. If I call them they take the change dates and submit change request, you will get an email either flight is not available ( event after 6month flying dates ) or double the flight ticket price.

No resolution or loose money you have made booking

M

Mahesh 1 year ago

0

0

Reply

I booked the hotel with Trip.com. In less than an hour, I received a call from them that they canceled my reservation. They promised to return the money with compensation. Never got the compensation but just an email that it would take 10 days to process the refund. I called the hotel for which I made the reservation and I was told that they do have rooms available for the dates of cancellation. So, the company just used my money for 10 days while I was supposed to figure out how to pay for another reservation.

J

J 1 year ago

7

0

Reply

Worst Travel Ever. This is what happened to me exactly!!

1- First they entered my wrong phone number
2- Due to the wrong phone number the flight schedule change cannot be confirmed from the side.
3- I talked to 15+ different agents so many times and always received a reply to wait for 72 hours and so on. I waited for almost 5 MONTHS!!!!
4- Eventually, I got a flight with 28 hours of transit flight at Jeddah Airport and I need a visa to stay more than 12 hours. I could not get this visa due to the short time.
5- I bought another ticket of another airline as I have exams and I need to go ASAP.
6- Finally I asked them to refund, and they are still doing the same thing to wait for 72 hours thing which I did many times and now even they don't know what to do.

I RECOMMEND ALL OF YOU, DON'T GO WITH TRIP.COM, YOU ARE THE ONE WHO WILL SUFFER AND PAY EXTRA AMOUNT FOR THEIR BAD ADMINISTRATION AND MISTAKES DONE BY THEM. DON'T GO WITH THEM!!!!

Q

Qasim 1 year ago

9

0

Reply

I bought a flight ticket from TRIP.COM and my first flight has been cancelled, so I missed connecting flight and returning flights too. They did not provide me any replacement, I called their customer number which says we just worked 9-5 Singapore time and I tried to get a change flight through their App several times, but they did not do anything for me. They ruined my whole plan for vacation. I just disputed that charge from my credit card and I hope at lease get my money back. If not I will try to sue them. This company is fraud. Avoid it and never reserve a flight by them.

S

Seyed Mehdi Mirarabshahi 1 year ago

12

0

Reply

Worst customer service I have ever experienced. I booked a flight with baggage, insurance policy and carbon offset. The flight was cancelled by Trip.com, but I could not get the baggage, insurance policy or carbon offset refunded. Customer support did not help me. They lied that the airline refused to refund; the airline had already told me they were willing to refund via Trip.com. Trip.com refused to accommodate this. This is a complete scam. Never book here.

S

Steven Groen 1 year ago

13

0

Reply

Stuck in Antigua, prices on the legitimate sites were rising fast and booking up. I found Trip.com and made the mistake of booking with them. After talking to "Christine" on chat, I knew I made a huge mistake. She could not answer the simplest of questions, like, am I guaranteed to get the tickets. Kindly wait 24 hours, was her response. I asked for a supervisor, but she was not sure if he was there or not.

I wanted the tickets, needed the tickets. But I figured it was safter to try to cancel, than wait 24 hours to see if the tickets would go through.

Now, I have to wait 24 to find out if I have a ticket, or I don't have a ticket. Likely, since it was two different airlines, they will cancel one but not the other. So I will be reaching out to my credit card company.

Avoid booking with Trip.com at all costs!

J

Jon 1 year ago

18

0

Reply

"FRAUD COMPANY"
This is my life's biggest mistake to book the ticket this with shit company. I booked the flight ticket and need to cancel the ticket within 24 hrs as this I was facing severe back pain. I asked them to cancel the ticket and they asked me to submit the medical certificate, in this worst condition I went to doctor to get the medical certificate as they said without the document we cannot refund the amount. When I submitted the document, i got the email to wait for 24 hrs for the refund. I called them after the time period, now again they asked me to wait for 72 hours and it still keep adding the hours hours to get the refund, at the end after all this nuisance, they said now you are only eligible for voluntary refund, they charged me $1544 for the cancellation fees, and the whole team was very rude at all the time.
I never recommend to book any service with this fraud company.

J

Jinal Savalia 1 year ago

20

0

Reply

trip.com will not give me my refund for a cancelled flight and has been lying to me for months.

Specifically, my return flight was cancelled and I opted for a full refund. Ryanair has been saying since the beginning that they have sent the refund to a bank account. That bank account does not belong to me. That probably means that the money was returned to trip.com although they have never confirmed this. Since then, they have been telling me all sorts of different lies when I ask for my refund either through e mails or phone calls. The most recent lie was that they have requested for a new refund from ryanair, and are waiting for it to process. I know that is invalid since ryanair has been very clear since the beginnning, saying that they have refunded the money. That was around a month ago and i have not heard from them since then. My flight was in July so this has been going on for 3,5 months!

I am certain trip.com is responsible for this because as time went by they kept making invalid claims and changing their story.

It is clear they are just waiting for me to let it go and stop bothering since they have already wasted so much of my time

k

kat 1 year ago

20

0

Reply

Bought one way from orlando to Jamaica. I missed my flight due to delays and the airline refunded trip.com the money. I even got confirmation of the refund and when i went to speak to a representative from trip.com they came back saying they were unable to contact the airline to confirm refund was made. Even though I sent them confirmation of the refund from the actual airline. Their responses " i will put this matter on urgency". I asked to speak with the supervisor, and they came back saying there was no supervisor. So now it is a waiting game and based off other reviews it seems this is a common response to their customers.

e

elizabeth piedra 1 year ago

24

0

Reply