Trip.com

DO NOT USE THEM, THEY'RE SUCH A SCAM!!!!!!!!!!!
My flight was cancelled by the airline and I have been trying to reschedule it for more than 2 weeks. They keep telling me that the change request failed. Then they kept telling me that they are waiting on a confirmation from the airline. Every time they keep telling me to just wait for 24 hours, then they started saying to wait for just 4 hours and my request will be resolved.
And NOTHING happens.
***Also, DO NOT BELIEVE THEIR RESPONSES ON HERE that they resolved the issues or anything.*** They just write that to seem as it they are legit, but they don't do anything.

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George 2 years ago

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The worst experience of my life. They added my contact number wrong which was their mistake and could not fix it even after 45 days. I tried to contact them 10 times and every time there was the same response that we are talking to the higher manager. DON'T GO WITH THIS AGENCY. THEY DON'T CARE ONCE THEY HAVE YOUR MONEY.

I needed to correct my phone number to add extra luggage and flight confirmation because the airline was sending a confirmation code to my contact. I was punished for their mistake and still they could not fix it. Imagine explaining the same thing to 10 different agents.

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Qasim 2 years ago

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I booked a return ticket flight. 1 of the ticket was issued instantly, second one wasn't issued within 24 hours.
- I called to customer service, they assured me that they will issue a ticket within 4 hours
- Nothing happenned within 4 hours, I called again, they told that they reached out airline directly, and 100% I will get a ticket in 24 hours
- Nothing happenned in 24 hours, I tried to call them again, but couldn't speak to a represantative, I texted support in the app, they didn't give my any explanation, just told that they put it in "urgency" and I will get a ticket within 24 hours
- Nothing happenned again in 24 hours, I talked to support represantative Zadi and he told that he chatted to department issuing the ticket and asked to give him a big favor to wait 24 hours. I was already angry, but decided to give them last chance.
- Nothing happenned again in 24 hours, I talked to support represantative Irina, she told that she can again leave a note to make my tickets issued as soon as possible(it was already 4 days before the flight and I couldn't wait), I told that I don't want to wait anymore. She told that she can refund me the amount that I paid for the ticket. In the meantime price for the ticket increased by $100, I asked if they can provide me bonus and gift card for that. She said no. So, I asked her to cancel the ticket and I got a confirmation on the email that I will be refunded within 10days.

Conclusion: I used this company to buy tickets about 10 times, everything was smooth, but this booking made me angry several times. I spent ~2-3 hours on calls and chats with customer service. Represantatives are lying to you everytime, promising, but it never happen what they promise, they also never gave me an explanation what's going on at all.
I will never book through trip.com or any other travel agencies only direct booking through airline

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Evgenii 2 years ago

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Never, ever, ever book anything with these dishonest online criminals. Be careful as they double the price of flights you order behind you back and they use the old small print crap to get away with it. We ordered tickets for a 1/2 hour flight which on most other sites cost about $100 each....with this site it cost us $500m pretty much and their refund fees are about the price of the picket itself. Its just a dodgy Chinese site you have to steer clear of. If you can order tickets directly with the airline you want to fly with.

Chinese Scammers/Trip.com 2 years ago

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I bought a ticket to Budapest from Luton Airport from Trip.com but never received email confirmation of my flight, the flight number, the payment receipt, or any other information concerning the flight.

I called them to ask what had happened, but as I had received no email, no email matching my booking was on their records. I can appreciate that the person on the phone was trying to help, however, when I gave them my card details and the person still could not find my booking I knew that this cannot have been legitimate as a) my bank statement shows a payment to Trip.com that went through on the date in question and b) my internet browser history confirms exactly the payment page on the website I used on that date.

I have disputed the claim with my bank and Trip.com. I would strongly advise you stay away from this service and instead go directly through the airline.

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Akil 2 years ago

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Changed our return date to a month BEFORE our outward date, and will now do nothing about it. They are absolutely terrible, they take your money and will do nothing to help.
I have to put at least 1 star, but I rate them as 0!

They operate under the Travel Agents Act of Singapore under license number 02943, complain to feedback@natas.travel. If there's enough complaints they will have to look at them!

I have made complaints to both NATAS and ATAS.

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Andy 2 years ago

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I had the intention of booking one date, but somehow ended up with the wrong date.

I ended paying for the tickets without realising the wrong date.

I feel that something is wrong with their interface.

Use trip.com with caution.

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Alex 2 years ago

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I'll preface with I don't care about their threats. Anyway, I booked a flight a few weeks ago, and while I was finalizing the purchase, the page wouldn't load, so I refreshed. All of the fields were still populated, so I hit purchase again; everything worked as planned. Within a few minutes I realized when I refreshed the page, the dates defaulted to something other than what I wanted. I attempted to adjust it on the site, and it wouldn't work because of an "error" on their end. I called and sat on hold forever. Then as I described what had happened I got "disconnected" I called again, but had other things to do and couldn't sit on hold all day. I also sent an email that was never responded to, so I just went ahead and did a chargeback with Amex. Today, I received poorly translated email from Trip saying they were going to involve the authorities and seek restitution. They also say in the email I was intentionally misleading. I really don't think I was, and I also really don't care. Don't fool with them.

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Jake 2 years ago

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Absolutely awful company. Avoid at all cost. Skyscanner keep pushing their "deals" but that's only because trip.com now own them! My flight was cancelled by the airline and I found their customer service agents to be completely useless. Kept messing me around saying they could book me on another flight, then that they couldn't. In the end it looks like the forced me into taking a refund (that may or may not come) and now I'm missing out on an important event I was meant to travel to. Do yourself a favour and book with a company that has decent customer service and actually cares about its customers. Don't believe any positive reviews you see here or anywhere else.

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Shimrit 2 years ago

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DO NOT USE THEM! I have had a refund that was happily sent back to me from Frontier Airlines, and Trip.com will not refund me. They used their own card to pay for the flight, and so the money went into their account. It's ridiculous and unprofessional. You deal with multiple people, and go in circles. When you finally get through on the phone, you get no managers or real answers, but get promised a follow up call or email that never happens. I have been emailing them for weeks now, and still have not received my refund. Extremely frustrating and infuriating. I have emailed them all the proof of the refund, including all communications with Frontier Airlines, and they still have my refund. Please do not use them for anything. Find a different booking site.

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Warren 2 years ago

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