Reviews, experiences and complaints
Ribble: A Cyclist's Dream
If you're a cycling enthusiast, then you've undoubtedly heard of Ribble. This British brand has been in the game since 1897, and they've built a reputation for producing high-quality bikes that cater to a variety of cycling disciplines. Whether you're into road cycling, mountain biking, gravel riding, or even e-bikes, Ribble has got you covered. In this review, we'll delve into what makes Ribble such a beloved brand and why they should be your go-to for all your cycling needs.
Unmatched Variety and Customization
One of the standout aspects of Ribble is their extensive range of bikes. No matter what type of cyclist you are or what terrain you prefer to ride on, you'll find a bike that fits your needs at Ribble. From their aero road bikes that are built for speed, to their durable and versatile mountain bikes, Ribble has it all. However, what truly sets them apart is their commitment to customization. With their innovative BikeBuilder tool, you can personalize every aspect of your bike, from the frame material and groupset to the color scheme and finishing kit. This level of customization ensures that you get a bike that is not only high-performing but also unique to you.
"It doesn't matter if you win by an inch or a mile, winning is winning." - Vin Diesel
Superior Craftsmanship and Attention to Detail
When you purchase a bike from Ribble, you can rest assured knowing that you're getting a product of the highest quality. Ribble takes great pride in their craftsmanship and attention to detail. Each bike is hand-built in Britain by skilled technicians who have a passion for cycling. This hands-on approach ensures that every bike meets Ribble' exacting standards and will provide you with a smooth and reliable ride. Additionally, Ribble uses top-of-the-line components from trusted brands like Shimano, SRAM, and Campagnolo, further enhancing the performance and durability of their bikes.
Exceptional Customer Service
In addition to their top-notch bikes, Ribble also excels in the customer service department. Their knowledgeable and friendly staff are always ready to assist you with any questions or concerns you may have. Whether you're a seasoned cyclist looking for technical advice or a beginner in need of guidance, Ribble will go above and beyond to ensure that you have a positive and fulfilling experience. They understand that buying a bike is a big investment, and they strive to make the process as seamless and enjoyable as possible for their customers.
When it comes to bikes, Ribble is simply in a league of their own. With their wide range of bikes, personalized customization options, superior craftsmanship, and exceptional customer service, Ribble has established themselves as a brand that cyclists can trust. Whether you're a competitive racer, a weekend warrior, or a casual rider, Ribble has the perfect bike for you. So why settle for anything less than the best? Choose Ribble and elevate your cycling experience to new heights.
We'd Love to Hear Your Thoughts!
Have you had the pleasure of riding a Ribble bike? Let us know about your experience! Leave a review and share your thoughts on Ribble' bikes, customer service, and anything else you'd like to mention. Your feedback is valuable to us and to fellow cyclists who are considering investing in a Ribble bike. So don't be shy, let your voice be heard and help others make an informed decision. Happy cycling!
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 2 )
Endurance SL Road Bike
This is my first time purchasing a proper road bike, and I am extremely pleased with my decision. After taking a good look at all the road bikes on their website, I decided to go for the Endurance SL road bike. The Endurance SL bike is a good quality bike, it is lightweight and the frame size was just perfect for me. Customer service from purchasing the bike to delivery was first class from Ribble! They even offered a video calling customer care for free. I got value for my money and a satisfactory delivery process. I Highly recommend an Endurance SL for any rider!
I’m really upset and angry to be having to write this, but this company is taking your money and not delivering the goods, I contacted them on 3 occasions prior to placing an order to be sure we could get the bike i wanted, it was for a very important trip, I explained all this to the phone staff, was made to feel confident about the delivery times etc and so placed the order, within a couple of days an email arrived telling me the date had changed, panic set in, I call them to be told it’s showing as early April and it’s just some gear components we are waiting for, early April arrives, I call again and the date was given 8th April (although some honesty from the call handler, he suggests it may not arrive til the week after) again all OK as it’s early may (3rd) we leave for the trip, my delivery was still showing as April but on another routine call to check the details I’m told, it won’t be here til after may and it’s now the frame that they are waiting for?? and if I want to buy elsewhere they will be sorry to lose the custom but understand, now none of this parts sourcing would have been an issue had they been honest, but during every call I was made to believe it would arrive in time for this trip we had planned, it’s a super personal trip and I cannot miss it, and am having to sort another bike now, but it would have been nice to have been given the truth at the outset that they have many many customers who have been waiting for 6+ months and I will just be added to the pile of orders they have to get through, I’m pretty disgusted with the service, the bike can now arrive whenever they get round to sending it, but I will never buy from them again and I’d urge caution to anyone considering placing an order if you want the bike any time soon
Note to Ribble, don’t ask for my order number and suggest you’ll look into it, I’ve heard it too many times now, the bottom line is if you can’t fulfill an order don’t take money from the customer without giving an honest an open date that isn’t moved every other week!