Reviews, experiences and complaints
brook & york
Do you want to add to your collection of jewellery? Or perhaps begin accessorizing with anklets, necklaces, and rings? brook & york sells crafted jewellery whose creation is inspired by America. Read reviews of brook & york to know what other customers think of it before you buy any of their products.
About brook & york
brook & york is an American-based company that was founded in 2016. Its beliefs revolve around generating ideas from its environment. The founders came up with the name based on the two cities they live and work in; New York and the East Coast area. Jewellery made by brook & york portrays the American style. The company aims to create timeless jewellery that appeals to customers who love to blend their outfits, doll up or look casual.
What products does Brookandyork sell?
brook & york is a jewellery company that sells different types of jewellery; earrings, necklaces, bracelets, and rings. They also give the option of buying custom jewellery, whether it be birthstone, bar or coordinated jewellery. You can also have the jewellery engraved with words of your choice or initials that have meaning to you.
Additionally, they make monograms and sell gifts that span from an anniversary, a birthday, a wedding, or graduation. If you would love to surprise your loved ones, you can also order them a gift from brook & york. The company also gives the option of having your jewellery be gold, silver, gemstone, pearl, and others.
Shipping and dropping services of brook & york
The company does shipping to Mexico, United States, Australia and Canada. The free economy shipping is done after the order has been received and takes 5-7 days. Do you want to know how long an order will take to be processed? brook & york specifies the different durations under each product. However, it would typically take 24 hours, such as monograms taking 3-5 days to process.
A shipping upgrade results in additional charges. The following are among the options for shipping apart from the economy category; UPS Next Day and first class.
Customers who want to see how their order progresses can access the 'track your order' page available on brook & york. All they would have to do is submit their email, postal code and order number. They are, however, advised to be patient as the company sorts through numerous orders to ensure safe and correct delivery.
What are the return and exchange policies on brookandyork?
The company offers a window period of 60 days after the product has been delivered for the customer to return it if they are unsatisfied. This does not apply to personalized items. For the return to be viable, the product has to be in its original condition, in its initial packaging, and submitted along with the original invoice. Furthermore, the customer has to write the reason for returning it and is advised to leave a phone contact where they will be easily reached.
The exchange policy is similar, except the customer will write 'exchange' on the original invoice and state what they would like in the product delivered.
Compliments, Complaints, and Tips for brookandyork
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What are the types of jewellery sold at Brookandyork? Read their previous customer reviews to know what they offer.