COAT

Very comfortable and cute. Lovely cut and lovely materiel

Sweater

I was having difficulties with my order when their chat box appeared before I could seek it and offered assistance,  Nice. My problem was promptly fixed because the employees answered swiftly and appropriately. This was a fantastic first-time experience. I recently received a yak and wool sweater in a natural light brown color that I bought. The wool yak fabric is comfortable and warm, and the sweater is well designed. It's a truly lovely acquisition, and the pricing was extremely reasonable for such high-end items. Because I liked the first sweater so much, I ordered a second one. Their website is simple to use and there are a lot of good options.

Jacket

I have ordered three items from Gentle Herd to date. The products are beautifully made, professionally packaged and all have arrived on time. I just ordered a spring jacket, and will review that, later. Overall, their service and products are wonderful. I will order from Gentle Herd again.

long sleeve dresses Oversized Wide-Sleeved Wool-Cashmere Knitted Dress

I am very happy to recommend to everyone this business. I received dress on time.
It is very cozy, of excellent quality, and unusual design. I wish all teams to continue
successful business and creativity.
Highly recommended

Sweaters

I love the Gentle Herd sweaters. They are comfortable, a little fuller than most sweaters and the Yak wool sweaters are warmest of all. Perfect for the northern climate.

Pocket Taper Cotton-Blend Ankle Pants

I love these pants,Form fitting across waist & hips but definitely not tight

Blouse

Ordered a lovely piece that will become a key item in my wardrobe.

jacket

Jacket arrived 6 wks after ordering, from China, which was not made explicit in the ordering process. I ordered a Small, and the jacket's inside label has an S but the shoulder seams are way below my shoulder and the sleeves fall below my hands. I'm not that small, I'm 5' 3". I hesitate to return as I've read others saying they return but don't get their $ back so I am going to keep the jacket, unhappily. Will NEVER order again.

oversise coat

I bout the item for the prise 65.20$, hey canceled this item and change the price for 475.00$????????????????????? can you believe in it never us this company to bay anything it is a fraud never, never ,never

The worst customer service

wool belted wrap coat-camel returned it almost 2 months ago order#304430, never received my credit, posted on their web page, someone was going to look into it, nothing. Not happy with their customer service at all, will never use again

Gental Herd clothing

The company has beautiful things but delivery to 8 weeks for one item and over 3 for two other items, which came in separate deliveries. I kept one and returned the other two according to their very specific and detailed return requirements. I was never refunded my money (about $200) or contacted. I would never buy from this company. It seems shadey.

Clothing

Do not buy from this company. If you need to return anything it will be a major hassle. They promised to pay for return shipping but they don’t do that. They will tell you to send a PayPal invoice and never pay it. Very difficult to cancel an order as well. Cannot reach anybody by phone and everything is in a chat also difficult if you have an issue.

Oversized lounge wear

Bought this product on February 4th for a Valentines day present since it said 7-10 days shipping. I just received my product on March 8. Didn't receive any notifications that it was going to take longer or anything. Bad business.

2 coats

If I could give 0 stars I would. I ordered 2 coats from them in January. They say it takes 4 days to ship. After longer than that I hadn't gotten an update so I inquired. They told me one of the coats I ordered was out of stock and they were waiting on that. So they shipped out one of them first. Fast forward to 3 weeks later I receive the "out of stock" coat. But not the one they supposedly shipped.
I didn't like the coat I received so I asked to return it. They told me a random address to send it to in the USA and said I need to pay for shipping up front, once received they will refund the item and the shipping. I shipped it out to them as they instructed
2 weeks later, I still have not received the first coat. I inquired about it a few times and they could not help me, they just kept saying they need to hear from logisitics and never follow up. So I disputed half the transcation amount on Paypal and came to an agreement and got half my money back.
Almost 2 weeks after I shipped the return I haven't gotten any acknowledgement on it or a refund. So I inquire today and they tell me they are not going to do anything for me because of the dispute. I explain the situation and they refuse for a while I continue to chat with them and the person says he will "try" to get me the refund for the coat only. I told him I need the cost of shipping as well because that is what was promised to me. They told me no, I continued to insist and they close the chat on me and block me from getting into the chat from my computer again.
So I open a chat again from a different device, got the same person I talked to previously. He didn't apologize or anything, and just told me he will connect with his superior and let me know in 24 hours. I don't trust that they will get back to me, but I have no choice but to wait and see.

Merino sweater

The tracking number they gave me was not real, couldn't track with UPS, USPS, or FedEx. The item arrived a week later than they said, return label says it's from "Michael" - hmmm. This seems like a sketchy company, especially after reading other reviews. The sweater is extremely thin material. It may be merino wool but doubt it would keep anyone warm. I'm not even going try returning it after reading of others' experiences.