Spotlight: What are our customers saying?
I absolutely love the Mlouye - Sera Tall Tote Mini in Black and I’m so happy with my purchase. I ordered this bag in January 2022 and it took two weeks to arrive to Darwin, Australia via DHL exp...Read on
My experience was amazing. Customer service is AMAZING. I loved the bag in many colors and wasn’t sure which one to get, I ordered the one in gummy color, got it in no time. The bag was AMAZING, an...Read on
I'll start by saying that I am not into small bags at all. I had originally bought this with the intention of using it as a wallet and over time, I had been surprised by how versatile it is. You ca...Read on
A beauty of a bag! I love my new purse. It’s big enough for my essentials such as phone, keys, perfume vial, cards, coins and sunglasses or hand sanitiser as the front compartment is cleverly shap...Read on
My wife received dozens of comments on how adorable her mlouye bag is. All while storing her phone, wallet, charger and who knows what else.. A bag that is stylish, fun and practical!Read on
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Mlouye - Sera Tall Tote Mini - Black
I absolutely love the Mlouye - Sera Tall Tote Mini in Black and I’m so happy with my purchase.
I ordered this bag in January 2022 and it took two weeks to arrive to Darwin, Australia via DHL express, which is great considering the pandemic is affecting services globally.
It was $616 AUD and is exactly as pictured and described on the website. It is a ‘mini’ bag as named and the measurements on the website were extremely helpful as I used them to compare it to my existing bags and whether it would fit my essential items in it before purchase. In this bag I can comfortably fit my iPhone 12 Pro Max, a small wallet, my Ray Bans shell case, keys, and lipgloss.
I think the gold hardware is a lightweight metal that has a protective coating on it. The hardware definitely doesn’t look, feel or sound like plastic (when tapped on) as some other reviews here have claimed.
This is such a beautiful and unique bag and I haven’t come across anything like it!
Mini Sera Tote - So so so professional brand.
My experience was amazing. Customer service is AMAZING. I loved the bag in many colors and wasn’t sure which one to get, I ordered the one in gummy color, got it in no time. The bag was AMAZING, and the colors were just like a dream but I wanted a safer color, as I wear dark black abaya all time. It was hard to decide cuz really their the bag is available in my nice sets of colors. Anyway. Contacted them for return, they gave me a coupon for the old bag price + the 10% discount “yes I still can get it”, I ordered the macaron color and got it in no time and I am IN LOVE. Not only their designs are amazing but the level of their work is astonishing. Definitely coming back for a second, third, and fourth bag. And I assure a brand that treat customers like this will grow ever bigger and bigger. Really satisfied. Thank you very much, Mlouye
Naomi Long Purse
I'll start by saying that I am not into small bags at all. I had originally bought this with the intention of using it as a wallet and over time, I had been surprised by how versatile it is. You can put pretty much anything you need into this little space as long as you aren't expecting to put a jacket, laptop or scarf in there. This is great for on the go, keep things very organized, and the best part is that the strap is actually long enough so that for taller people, it won't sit at a strange place on the torso when you wear it crossbody. Highly recommended!
Naomi Long Purse - Multicolor
A beauty of a bag!
I love my new purse. It’s big enough for my essentials such as phone, keys, perfume vial, cards, coins and sunglasses or hand sanitiser as the front compartment is cleverly shaped to hold something a little larger safely. It has been made with real craftsmanship and I am getting plenty of compliments wherever I go. Thank you Mlouye!
Stylish, Fun and Practical - Sera Tall Tote
My wife received dozens of comments on how adorable her mlouye bag is. All while storing her phone, wallet, charger and who knows what else.. A bag that is stylish, fun and practical!
This company charged my credit card, but still has not shipped my bag after 3 weeks. There is no phone number available for customer service. I have emailed twice with no response. Please help! They charged my card 545.00 without even shipping the item
I pulled the plug last month (a partially gift from a husband ) and got the Sera Tote. Love it! The drawstring top is amazing, the bag feels very secure and the strap is INCREDIBLE, so comfortable on a shoulder. The quality and practicality of it compared with creativity makes it a one of a kind brand in its price bracket.
Shipping time was nothing short of incredible. Took less than 1 week to be delivered to me in Australia. The bag is fabulous. I love the colours and the quality and workmanship is superb.
Have already had many comments from friends.
This is my fifth mlouye bag, and i got to say, i’m always surprised with the quality of the bag. If anything, it got better and better, especially when I compare it to the convertible flex that I got 2 years ago.
Naomi Long Purse - Fabulous! So in love with this.
The item is so well made and the architectural design is so unique. It’s such an eye catching piece, but at the same time, it’s not too over the top that you can’t wear it on a regular basis. I’m in love.
Sera Tall Tote Mini
I'll start by saying that the product quality is great - can't complain there. My biggest issue is the poor customer service and return handling. These bags are manufactured in Turkey and the delivery timelines were very long (3-4 weeks) to receive the shipment. On top of that, the refunds are horrendous. Everything needs to be intact, including the cardboard box the bag comes in. You also have to fully pay for shipping the item back to Turkey with tracking and all the customs work. For me this was a real turnoff, and the fact that they didn't have a local warehouse to ship back to means that they're not customer centric. So my advice is make sure you know exactly what you want before purchasing because returning is hell.
Do you by chance have a phone number to contact them?
Awesome Surprise - Sera Tall Tote
Beautifully designed with great attention to detail. The colors are vibrant, just as it appears in the photos. The suede top that pulls it together to ‘pleat’ is genius. Very pleased!
Sera Tall Tote Mini - Black
I like the design of the bags and I ordered a black Sera Tall Mini, it cost over $500 AUD. The delivery was fast and amazing, but when I received the product, it was different shown on the website. I couldn't believe that the buckles of the material are plastic! Also, the colour of the insert is not the colour showed on the website. So, at the started was well communicated with them telling them I would like to return and full refund. So, I sent it back with the tracking number to Mlouye. After I got post office notified that they delivered the bag, and then I was waiting for two weeks and no one reply to my email or refund my money, they just completely disappeared. luckily, I paid through Paypal so at least I can lodge the issue to try to get my money back. Just ridiculous, I do not recommend buying anything from Mlouye.
I ordered the same bag in January 2022 and I don’t think the hardware or buckles are plastic. I think they are a lightweight metal that has a protective coating on them. They definitely don’t look, feel or sound like plastic (when tapped on). The bag is exactly as depicted on the Mlouye website and I absolutely love it.