Online Shop Reviews & Customer Experience
Joyfolie
All reviewsJoyfolie
33% Would buy here again
All reviews (3)
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Dress
I was ecstatic when I came across the Joyfolie website earlier this summer. Everything arrived so quickly, and we pounced on the bargains. My youngest daughter wore this orange dress to a wedding in July, and my oldest daughter took pictures of her wearing it during a recent vacation in Wyoming. Thank you for your excellent products and prompt service, Joyfolie. I just wanted to take a minute to express how pleased we are with our purchases. My daughter adored her gown, and it looked stunning in some recent family portraits. I think she looks stunning in this gown! We will definitely place another order. Thank you once more.
Clothing
I was intrigued by their beautiful clothing and the offering of a summer sale. As a first time customer, I carefully read their sizing and ordered 3 pieces. Two items did not fit my body shape correctly, the third was not as vibrant as photographed. When I went to process a return, I discovered, 4 clicks deep, the following return policy:
We provide refunds on full-priced merchandise that is not discounted by a promotional code, coupon code or special sale pricing ending in $0.99 or $0.97. All eligible returns must be received within 30-days of purchase. Please review our Return Policy for more considerations.
So my first time purchase, tempted by their astonishingly good sale, basically bit me in the butt as I cannot return for refund. Not really interested in a store credit, as companies who bury their policies so deeply and whose policies don't really reflect industry standards don't deserve my money.
Tip for consumers:
Their return policy is EXTREMELY limited. Be sure to find it (many clicks deep in the site) and read it thoroughly.
Products used:
None - The distressed jeans distressed further when I sat down. The top pulled at the buttons even though I ordered based on the measurements provided (I am busty). The dress is ok, but not thrilled with the color in persondress
Steer clear of this company. Sneaky return policies and they don't stand behind their products. There are plenty of other online boutiques with great customer service and normal return policies. Support them instead of this cheap company
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