KicksCrew
Reviews, experiences and complaints
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KicksCrew
Sneakers have a great history. The late 18th century was characterized by people wearing rubber-soled shoes, which were referred to as plimsolls. The shoes were quite unpolished and didn't have a left or right foot. It was until 1892 that the US rubber company would design rubber sneakers that had a canvas top referred to as Ked, which was more comfortable. Mass production of sneakers would start in 1917. In the same year, the first shoe that was exclusively made for basketball was produced by Marquis Converse. This shoe was referred to as Converse All-starts. The shoes would later be called Chick Taylor in 1923 after the endorsement by Indiana Hoops star called Chuck Taylor. In 1924 sneakers would go international when Adi Dassler, a German, designed a sneaker named Adidas after himself.
About KicksCrew
KicksCrew is a company that was founded in 2008 by a group of individuals with a passion for sneakers and who were eager to share their love for sneakers to everybody throughout the world. KicksCrew has grown to become one of the biggest sneaker consignment stores in Asia for rare collectible, ordinary releases, the most hunted for streetwear items, and hard to find exclusives. The company has been rated by complex as one of the top 20 worldwide legit sites. KicksCrew only imports from suppliers that are authorized. Clients can thus be assured of getting products that 100% legit and authentic. The company's initial retail store was in Hong Kong and was launched in December 2018.
Products and services of KicksCrew
KicksCrew is dedicated to offering its clients a seamless experience and has arranged its products in an orderly manner in its site ensuring that they are located easily. Those who love newly added items have the new arrival sections. There is also the Hot items section for the sneakers that receive the most sales. One can also shop by brand. Clients need not worry if they aren't sure of their shoe size. There's a size information section on the company's website where one can always refer to. The company also ships its products and uses trusted courier partners such as DPEX, DHL, UPS, and FedEx, among others; thus, one can be assured that their orders will reach safely. Shipments cost and time is depended on several factors, such as the location and size of the package.
Compliments, complaints, and tips for KicksCrew
Have you experienced KicksCrew? Have you ever purchased any of KicksCrew products? Have you shopped at KicksCrew? Did you experience any delay in the delivery of their products? What about their client service? How is it? Would you recommend, KicksCrew after-sales services to others? How's their shipping? How long does it take? Are you able to track your order? Did the quality of the ordered product meet your expectations? Do they have a return policy? How long is the return policy? Do they specify how a returned product should be? Would you like to leave your experience? If you have used their products, leave a customer review on ReviewsBird.com.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 47 )
nike ryz
I have ordered the shoes on 23rd of March. Today is 30th of March. My shoes are not shipped out yet. I have contacted them and I am told it takes 10 working days to ship out orderds. It's ridiculous. I wanted to receive my shoe by 10 of April as I am going away, but it's not gonna happen. I decided to cancel order because even if they ship them out I wont be there to receive them for 5 weeks and will probably be shipped back to them. But they will take 15% of the total amount of the shoe including the shipping price even though they did not ship out any shoes. This company is a joke.
I will never buy from kicks crew again. I give them 0 star.
ConverseChucks
Exorbitant hidden charges through shipping and duty charges. $100. More than shoes. Company is based in China and when I contacted them to say I refused shipment because of the outrageous duty costs, the response was we recommend you pay duty.
After several days of back and forth from Bambi ( her actual name ) in customer service, probably took days because of the China/ North America time change, I was told that if I refused the order I would still have to pay shipping, duty and a 15% restocking fee.
Pure extortion! Total cost for choosing Kick screw $135. Without any shoes in the end .
I took my lumps and paid the duty. I now Have shoes that cost me almost twice as much than if I ordered anywhere else Including Amazon.
DONOTPURCHASEFROMTHEM
Absolutely the most unprofessional and fraudulent company out there. They never respond, and when they do, they lead you on to thinking you can get a refund or exchange, after sending them photos, and following their return/exchange "rules" and agreeing to losing out on half of the refund. And then they stop responding and never accept the return. I also believe they sold me used shoes labeled as new.
You would be better off paying more for the same product on another site to never have to deal with them. This company will not be in business soon.
Nike Next Nature Dunks sneakers
Ordered May 7. Contacted kickscrew on May 21 for an estimated delivery date and was told they could not provide one. Item was still showing as in the process of being fulfilled by the seller 2 weeks after I ordered and paid for the shoes. Since seller still had not shipped the shoe I canceled the order. I was told I’d have to pay a 15% cancellation fee- even though the seller had not bothered to ship yet. I canceled anyway and they even added the shipping fee in when they calculated the 15% even though nothing was ever shipped. So I cannot comment if items are authentic or fulfilled since I never got to that stage.
Shoes
Do not buy from kickscrew! It has to be the worst online experience I have had in years. I payed for a pair of shoes and after I had paid I had realised the cost of postage was so high that it made any savings on the shoe redundant. After a minute of pressing purchase and paying for the item, I reached out to kickcrew to ask for the order to be cancelled and for a refund to be issued. They then informed me that I could only get store credit or incite a 15% deduction on the refund. I but back but with no luck so diceded to take the loss on the chin as I didn't want them to take the rest of my money regardless if it was going to cost me. They then issued the refund and I noticed that they had taken 15% of the whole sale including the postage! How are they including postage in the deduction. Nothing was shipped, nothing was picked or packed, nothing was had been done apart from them pressing cancel on their end. Absolute robbery, I would never buy from them and I would recommend buying from anywhere else and save any heart ache. Kickscrewed!
Shoes
If I can give zero stars I would. I ordered a pair of shoes from Kickscrew back in August that I never received. I paid $299.21 dollars for nothing and I can't even receive a full refund. My package was lost by UPS. I initially thought the blame was on UPS so I filed a claim and waited 2 months to receive update that my claim was paid. There was no payment on my accounts. I even waited 10 business days for payment to reflect, still nothing. I contacted UPS only to be informed that the claim payment was paid out to the sender which is Kickscrew, 10 days ago. Kickscrew never notified me so I contacted customer service. With no explanation whatsoever I was refunded $200.64, $99 dollars short of my original payment. It is amazing how a business that gives zero fs about their clients can sustain
Sneakers
KICKS CREW SCAM
I placed an order with KICKS CREW 07/02/2023 for $192.48, for Under Armour sneakers, Curry 1 Retro 'All American' 2021 3026048-900 Color: (GOLD/BLACK/RED)
It has been 20-days since my order was placed! No sneaker company takes this long! I got scammed!
KICKS CREW does not have my order from the seller to ship to me. when I try to cancel the order, they will charge me 15%, $35 shipping fee and tax!
DO NOT PURCHASE FROM KICKS CREW!
Sneakers
I ordered a pair of 9060 new balances they cost 242.00 plus 35.00 shipping. When I received them they were dented up in the front of one sneaker and the stitching was off only on one shoe. I asked for a refund and they told me they are not responsible for the way the manufacturer made the sneaker and offered me $20. I advised I want a refund or I will escalate this. They then advised they would look further into resolving this and that was 5/16/23 and no response following. Take it from me DO NOT ORDER FROM THEM! I learned my lesson :(
Shoes
Do NOT order from Kicks Crew. I ordered a pair of ASICS and the delivery took longer than they promised. I ordered them in November 2022 and it is now February 2023 and i have received nothing except unkept promises from the poor unprofessional customer service team. These people are a joke. The worst thing is, i ordered the shoes for a surprise birthday gift which never ever showed up. This company needs to be closed down. They treat there customers so poorly.
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