Reviews, experiences and complaints
Sneakers have a great history. The late 18th century was characterized by people wearing rubber-soled shoes, which were referred to as plimsolls. The shoes were quite unpolished and didn't have a left or right foot. It was until 1892 that the US rubber company would design rubber sneakers that had a canvas top referred to as Ked, which was more comfortable. Mass production of sneakers would start in 1917. In the same year, the first shoe that was exclusively made for basketball was produced by Marquis Converse. This shoe was referred to as Converse All-starts. The shoes would later be called Chick Taylor in 1923 after the endorsement by Indiana Hoops star called Chuck Taylor. In 1924 sneakers would go international when Adi Dassler, a German, designed a sneaker named Adidas after himself.
KicksCrew is a company that was founded in 2008 by a group of individuals with a passion for sneakers and who were eager to share their love for sneakers to everybody throughout the world. KicksCrew has grown to become one of the biggest sneaker consignment stores in Asia for rare collectible, ordinary releases, the most hunted for streetwear items, and hard to find exclusives. The company has been rated by complex as one of the top 20 worldwide legit sites. KicksCrew only imports from suppliers that are authorized. Clients can thus be assured of getting products that 100% legit and authentic. The company's initial retail store was in Hong Kong and was launched in December 2018.
Products and services of KicksCrew
KicksCrew is dedicated to offering its clients a seamless experience and has arranged its products in an orderly manner in its site ensuring that they are located easily. Those who love newly added items have the new arrival sections. There is also the Hot items section for the sneakers that receive the most sales. One can also shop by brand. Clients need not worry if they aren't sure of their shoe size. There's a size information section on the company's website where one can always refer to. The company also ships its products and uses trusted courier partners such as DPEX, DHL, UPS, and FedEx, among others; thus, one can be assured that their orders will reach safely. Shipments cost and time is depended on several factors, such as the location and size of the package.
Compliments, complaints, and tips for KicksCrew
Have you experienced KicksCrew? Have you ever purchased any of KicksCrew products? Have you shopped at KicksCrew? Did you experience any delay in the delivery of their products? What about their client service? How is it? Would you recommend, KicksCrew after-sales services to others? How's their shipping? How long does it take? Are you able to track your order? Did the quality of the ordered product meet your expectations? Do they have a return policy? How long is the return policy? Do they specify how a returned product should be? Would you like to leave your experience? If you have used their products, leave a customer review on ReviewsBird.com.
Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 40 )
Got My Perfect Flip Flops
I've been searching for these exact Flip Flops for a few years, as the pair I had simply wore out! These are perfect and I plan on purchasing another pair very soon. I was reluctant initially to purchase from you as I have never heard of Kickscrew; all is good!
J D Robinson
With such a diverse menu and negative reviews on the internet, I was hesitant to order from KicksCrew. Surprisingly, I've had nothing but positive experiences with each purchase! Fast shipping, 100% authentic sneakers, and customer service reps responded quickly... usually within a day or two! I highly recommend KicksCrew because I've placed 9 orders with them so far, and they've all arrived quickly and authentically. I'll never doubt them again, and I'm grateful for their presence! Thank you very much!! Because it's from China, I assumed their products would be fake, but it's not. You can also find out by making a purchase.
Do NOT order from Kicks Crew. We ordered a pair of Nike tennis shoes and the delivery took longer than they promised and after receiving them, the only way to try to exchange them is by e-mail. We have e-mailed them four times over the last 4 weeks and have received no reply whatsoever. If none of these issues matter, than at least you do get what you order, but expect to wait with 0 ability to exchange.
Do not consider buying if you are needing in any time soon. Shipping time was passed the time they stated, they blamed COVID and offered $10 refund. It conveniently went out to the next location after I reached out to customer service. They couldn't guarantee it would be here by a certain date (almost 2 months after order date) so I asked for a refund. Conveniently it was shipped to another location after I asked for a full refund then got an email a few days after and was pretty much told too bad since they shipped it. Now the shoes are useless since they won't be here on time (coming from Hong Kong and still don't have an ETA from FedEx). I only ordered them for a UA tournament that my son won't be able to play in unless I find somewhere local to get his shoes now. Wouldn't recommend nor buy here again./
It has been 20 days and product still has not been shipped to me. I ordered this gift way ahead of time to as a gift for my nephew and now I have to show a picture of the item I ordered and tell him he has to wait until I receive it. Service, I emailed using the email submission form they have, but never received a response. Item pricing pretty much inline with most places but shipping costs are extravagant. For the extremely high shipping costs at least you would expect a little speedier delivery times. Definitely will never order an item from Kickscrew again. Sticking with Stock X or GOAT.
Disgusting irresponsible company. The worst service ever.
I paid for my order. But I didn't receive my order and I never received any response from them. Moreover, I always waited twice as long as the stated waiting time.
I just paid 310$ and got NOTHING!
I will sue this company for violating customer rights.
Exorbitant hidden charges through shipping and duty charges. $100. More than shoes. Company is based in China and when I contacted them to say I refused shipment because of the outrageous duty costs, the response was we recommend you pay duty.
After several days of back and forth from Bambi ( her actual name ) in customer service, probably took days because of the China/ North America time change, I was told that if I refused the order I would still have to pay shipping, duty and a 15% restocking fee.
Pure extortion! Total cost for choosing Kick screw $135. Without any shoes in the end .
I took my lumps and paid the duty. I now Have shoes that cost me almost twice as much than if I ordered anywhere else Including Amazon.
My experience with Kicks Crew was a sham. I ordered a pair of shoes originally $190. After tax and shipping I paid $243. I ended up needing to exchange the shoes for a half size up. Kicks crew wanted to charge me to go up half a size when on the site the pricing is not consistent. The tried to charge me an additional $90.99 meaning I would be paying $333 for a pair of shoes, which is ridiculous so I just asked for a refund. The refund policy stated that shipping is non refundable and there is a 15% re-shelfing fee. I was only refunded $152. I would never order from Kicks Crew again, it is a rip off. Kicks Crew is really the middle man, the shoes came from a seller in Japan. Kicks Crew receives the shoes puts their tag on them and then ships them to the buyer, this is also why it takes over 2 weeks to receive your order. Do not recommend Kicks Crew at all.
Do NOT order from Kicks Crew. I ordered a pair of ASICS and the delivery took longer than they promised. I ordered them in November 2022 and it is now February 2023 and i have received nothing except unkept promises from the poor unprofessional customer service team. These people are a joke. The worst thing is, i ordered the shoes for a surprise birthday gift which never ever showed up. This company needs to be closed down. They treat there customers so poorly.
Absolutely the most unprofessional and fraudulent company out there. They never respond, and when they do, they lead you on to thinking you can get a refund or exchange, after sending them photos, and following their return/exchange "rules" and agreeing to losing out on half of the refund. And then they stop responding and never accept the return. I also believe they sold me used shoes labeled as new.
You would be better off paying more for the same product on another site to never have to deal with them. This company will not be in business soon.