Mlouye
Reviews, experiences and complaints
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Mlouye
Handbags were initially used for functional purposes. These purposes included carrying money in purses or poach or even carrying other necessary accessories for both males and females. Handbags gained their popularity as they could be carried using one hand and was convenient. Nowadays, handbags serve both functional and design purposes. These design styles express the person's personality, mood, and intention since different handbags can be used on different occasions such as weddings, dates, shopping, traveling, and more. These bags come in all sizes, from a small poach to big handbags. In ancient times, bags were used to carry weapons, flint, tools, food, and money. The ancient Greeks used leather bags commonly known as byrsa, a coin pouch, giving birth to its English word Purse. Today, bags are used as a fashion trend. The designs, color, and material used are carefully designed to blend with the customer's personality, age, occasion or event, size, and price. Many fashion houses have a specific handbag brand that they promote or sell. Famous designer label bags has led the trends for mass-market fashion. These designers have created a variety of handbags that cover all dynamics of their demographics. These has led to more personalized handbag suggestions. Technological advancements have also made the bags more accessible.
About Mlouye
Founded by Meb Rue, in Istanbul, Turkey, in the year 2015, Mlouye is a company that specializes in selling quality handbags. The company aims at providing handbags made of quality materials, good design, sustainability, and craftsmanship. The company merges fashion and industrial design to create products that are appealing to customers and fashionable. Adopting an innovative culture and focusing on details, functionality, and exquisite feel has been the company's primary strategy. The team of experts focuses on good design and material quality and attends to every piece focusing on every detail to make a product that aligns with the latest trend and is appealing. The company's online website allows customers to interact with the various products available and get assistance during a purchase or with information regarding their new products.
Products and Services of Mlouye
Mlouye's online website has a collection of handbags to choose from. The company sells designer bags that are of good quality and fashionable. They also sell shoes and clothing. They make every design piece focused on details and produce bags like cross body bags, top handle bags, tote bags, mini bags, clutches, business bags, wallets, and more. The company also has a section where all the latest product trend is posted. Customers can navigate easily and get updated on what new in the market. The customer can also buy boots, mules, dresses, tops, pants, and jumpsuits from their store.
Compliments, complaints, and tips for Mlouye
Have you ever bought a handbag or any item from Mlouye? Comment on the quality of the product? How if their pricing? How would you rate their customer service? Did you experience any delay in the shipment? Would you recommend someone to Mlouye? If you have used their products, leave a customer review on ReviewsBird.com.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 35 )
Puff Flap
Perfectly perfect! The beautiful package came in 3 days. Puff Flap Bag is versatile and goes with all my summer outfits. Easy to carry. Fits all the essentials! Excellent quality! Will definitely get more from Mlouye!
Handbag Feeling Scammed
I have had the same experience as Lonnie. Although the package came from the US I had to return it to Turkey. $220 shipping charge.
UPS was unable to deliver so I contacted Mlouye. Dogukan from customer support said that it was with customs and as soon as they receive it they would expedite my credit. UPS sent me a detailed review and it was not with customs, they had been attempting to deliver.
UPS asked me to reach out to them to get a phone number so they could contact them for delivery. I reached out to customer service again. No response. I sent them another email giving them UPS contact info. No response.
Between the bag and return shipping I'm out over $700 and now they've ghosted me. I will research how to file a federal complaint about this if not resolved.
Multiple bags and shoes
I wish I had better understood the complete lack of customer support to return product, a process which has been ongoing for months with no sign of receiving my refund. The only reason I don't believe this to be a total scam is due to actually seeing the product.
I ordered multiple items and ended up initiating a partial return (some of which were shoes that did not fit well). I was horrified to learn that Mlouye was only willing to provide a prepaid flat-rate shipping cost per item (not for the entire return) which was going to be about $100 per item, to return to the Turkey HQ; because I placed a large order of multiple items, this was completely unfeasible, so I was given detailed information on where to ship and the exact specifics for the customs forms -- I executed and shipped in a single package via USPS which cost ~$100 and required all packaging to be in original pristine condition (packaging is pretty but very heavy = $).
When I checked on the tracking I saw it arrived in Turkey but had not been accepted at the address; this sat for exactly 3 weeks before it was transitioned to return to sender. Before this I tried to reach out to Mlouye to intercept but received no response. I've requested their team reach out asap (through multiple email accounts just in case) to help resolve the issue with no responses. Even if I actually get the package back, I would not be confident to ship it again as I expect I'll have the same problem for another hefty price, I'm already out one large shipping cost due to their lack of support. I followed up multiple times via email but have not received any reply since receiving the shipping information back in July. I'm currently out $1200 of returns + $100 shipping charge.
The quality of the products received was high but now when I look at those I kept, it honestly makes me feel ill. I hope to find a resolution to this problem and am looking for options to escalate the issue. Avoid at all costs -- even if you are 100% confident that you would never return or have any issues which require customer intervention, I could never recommend supporting a company that treats it's customer so poorly.
Small Naomi - Lizard Effect Brown
Huge delay for the pre-order item. I have been waiting for 2 months, and still have not received my order.
They said they confirm that I will receive the item by last week and sent me tracking link but the link only states that it only receive information for courier. It doesn’t mean that it has been ship out. It only means that airway bill has been created. Now they keep dragging the time to ship the order. It is very unprofessional and i am not sure when I will get my order. :(
Sera Tall Tote Mini
Love it! I always get a lot of compliments! I very like the shape. It comes with a box and a dust bag. The bag is not big, but it is perfect to fit a lot of things.
Sera Tote Vanilla
They do not make returns. You cannot contact them. I believe they deliberately show limited address and contact info. I believe this is all a scam. The bag also turned out to be different from what is depicted on the website, very low quality, almost like qn H&M bag. I will press charges and litigate.
Stylish, Fun and Practical - Sera Tall Tote
My wife received dozens of comments on how adorable her mlouye bag is. All while storing her phone, wallet, charger and who knows what else.. A bag that is stylish, fun and practical!
Stormi
This company charged my credit card, but still has not shipped my bag after 3 weeks. There is no phone number available for customer service. I have emailed twice with no response. Please help! They charged my card 545.00 without even shipping the item
Naomi Long Purse - Multicolor
A beauty of a bag!
I love my new purse. It’s big enough for my essentials such as phone, keys, perfume vial, cards, coins and sunglasses or hand sanitiser as the front compartment is cleverly shaped to hold something a little larger safely. It has been made with real craftsmanship and I am getting plenty of compliments wherever I go. Thank you Mlouye!
Sera Tall Tote Mini
I'll start by saying that the product quality is great - can't complain there. My biggest issue is the poor customer service and return handling. These bags are manufactured in Turkey and the delivery timelines were very long (3-4 weeks) to receive the shipment. On top of that, the refunds are horrendous. Everything needs to be intact, including the cardboard box the bag comes in. You also have to fully pay for shipping the item back to Turkey with tracking and all the customs work. For me this was a real turnoff, and the fact that they didn't have a local warehouse to ship back to means that they're not customer centric. So my advice is make sure you know exactly what you want before purchasing because returning is hell.
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