Muukal
Reviews, experiences and complaints
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Muukal
When we talk about fashion with comfort there comes several accessories along with clothing and footwear. Eyewears are an essential part of outlook and they enhance the overall look of an individual. Eyewears are worn for fashion and adornments, protection, safety, and sometimes for medical reasons to improve eyesight and visual acuity. Common forms of eyewear include glasses, sunglasses, spectacles, eyesight glasses, and contact lenses. They are used as goggles and 3D glasses for the protection from ultraviolet light and give a better version of anything you watch respectively.
Now the glasses are available with enhanced magnification and work as sunglasses or safety glasses or most of the time comes in combination. Several materials are used for their products including gold, silver, aluminum, beryllium, stainless steel, titanium, Monel, and Nickle titanium. There are several eyewear retailers which are now working worldwide and one of them is Muukal that has established itself as a leading company of glasses.
About Muukal
Muukal is eyewear retail that has set its roots strong in the industry by providing different customers all over the world. The store has a mission of providing glasses for their customers to meet their needs whether in the form of prescription glasses or fancy sunglasses. Over the past, three years the company has served over 100,000 users offline and now working as an online retail store. The store is founded by Ana Louis and it has its office in Danyang Zhenjiang, China.
Products and services by Muukal
Muukal is famous for its variety of eyewear that includes eyeglasses, sunglasses, ultra-light protection glasses, reading glasses, block blue light glasses, prescription glasses, and glasses accessories. The glasses are for everyone including men, women, and kids. There are different progressive lens and eyewear frames which come in various shapes comprised of Aviator, cat-eye, geometric, oval, rectangle, round, square, and butterfly. They offer their glasses which are classified in three style-wise categories which include Classical But Better, Edgy styles, and Daily style. The store offers a wide range of colors in glasses.
Muukal ship worldwide. The production and delivery time may vary due to all the external reasons but typically it takes 3- 5 days. After production, the delivery time usually takes is 3- 14 days depending on the location and type of shipping you choose such as standard shipping and UPS/DHL Express.
The company offers 30 days return and exchange policy. Items which needed to be returned must be unused and undamaged with the original packaging. All the products come with 3 months warranty. Since prescription glasses are customized, hence no modification or exchange is offered for them. The information collected by a company regarding customers name, address, email address are kept confidential and are not shared with a third party without consent.
Complaints, compliments, and tips for Muukal
Have you ever tried any of the glasses or frames from Muukal? If yes then we welcome you to share your experience and feedback on our official user platform. Customer reviews are valuable and worthy. Do you have any complaints? Do you want to give tips? Do you want to give compliments? We absolutely encourage you to do so.
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Reviews, experiences and complaints
Spotlight: What do our customers say?
All reviews ( 15 )
Eyeglassesandsunglasses
BUYER BEWARE. Ordered 2 regular glasses and 2 sunglasses....all prescription. The glasses are ok but the sunglasses were horrible. One set of lenses (in the large sunglasses) were obviously wrong and the frames on the others were bent out of shape. I talked to customer service. They offered to replace nut not with the glasses I ordered. They said the oversized couldn't use progressive lenses (even though they were advertised as suitable for progressive). I asked if they could've put the wrong prescription by accident. They didn't even address this. It was all over email and wouldn't call me as I asked them to several times. They told me to pick other frames and they would redo them for free. I picked 3 others and asked if they would work. They didn't address my question but came back with 3 other frames that were my only options. They have about 45 choices for women's sunglasses and I only could do 3. The customer service didn't respond to my questions or my plea to call me. Finally they said I could send them back for a full refund but I would need to pay shipping and customs or they would refund a flat fee that was lower than I paid. It was an extremely unpleasant experience .
Prescriptionglassesonline
I would give them negative 5 stars if I could. I believe Muukal Optical has wrote a lot of the reviews on this website themselves. I don't believe they all came from verified reviewers. This company is nothing but a fly by night complete fraud. They have done nothing but run me around for 10 days now about my glasses, that I have already bought and paid for. They are shady, and know nothing about how to conduct a real business. They have stolen my hard earned money. Now I can't even go buy glasses elsewhere. This is actually my second review I'm posting about them. When I wrote a review the other day. They had the nerve to send me a text message telling me to take down my review or I wouldn't ever get my money back. I received another text message from them the following day saying they would refund all my money if I took down my review. I only agreed to take it down to her my money back, now that I see they were lying about refunding me my money. Iam reposting my review. This company has stolen
the only money I had for glasses. I took down the review as requested, it's been almost 3 days now and still no refund. The only thing they did send me was a screenshot of some phony piece of paper that said refunded customer her money. Just a complete joke. I have already filed fraud charges with my bank. My next step is going to be the better business bureau. Then the Oregon department of justice. I am so tired of all these scams out there stealing money from us consumers. I do believe this would be a good class action lawsuit. If they've done this to me. Then they have done this to hundreds of other people. So my next contact tomorrow is going to be to a class action attorney to see about filing against them. Keep on the lookout for a suit against them. So if you have been done wrong by this company you can join the suit. Help me put a stop to this company so they can't keep ripping people off. I'm also going to alert Facebook of there fraudulent activity, that is where I found this place to begin with. Hopefully Facebook will stop them from conducting business through them. They also operate through PayPal. So I'm going to file a complaint with paypal also. Stay tuned on all the other review websites for my other reviews about this company. Despicable business.
Eyeglasses
Terrible customer service. Lied about manufacturing time and shipping time. Still haven't received my glasses.
Glasses
Horrible! I ordered 3 pairs of glasses, 1 were progressives just to try, they had such a great sale I thought it would be okay. The progressives cannot be seen out of at all on the bottom portion of the glasses. The other 2 which were for computer use are also blurry and give me double vision. In trying to return them there have been several back and forth emails, one they asked me about the 1.61 refractive vs 1.67 refractive. I asked if that was something they would have recommended when ordering. They came back "you emphasized the 1.67 refractive which we do not recommend at all". I never "emphasized" anything, I went back and looked at my order and all were 1.61 refractive index. I went back thru the process like I was going to order again, and sent them the screen shot where THEIR website recommended the 1.61 which is what I chose, and even what they were saying in their email that was recommended. I haven't heard anything back since I responded that I went with what they recommended. I truly believe this company is a scam. The quality of the glasses I was also sent were super cheap, felt easily breakable.
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